Reviews for Yotpo Product Reviews & UGC

So far I have had a great experience using Yotpo. Their customer support has been amazing. Daniel P. did a phenomenal job at getting all of my questions answered.

Stephanie provided prompt assistance in adding star ratings to our new theme and customizing it for our needs.

Now, speaking of excellent user experiences, gotta mention, "John G" from customer service. We've had our fair share of chat conversations with the customer service team, but John G. stands out with his patience and dedication. His ability to not just hear, but really listen to our issues made all the difference. We had the task of importing 100+ reviews. He patiently guided us through the entire process, ensuring everything went smoothly. And bonus points for taking the extra step of directing us to utilize features we were completely unaware of! Some other agents fell short here, but John G. was a game-changer.

Jeorge Kenneth V was very quick and helpful. Had all my questions answered in a matter of minutes and cleared the cache to help speed up the change I needed made.

Just completed the setup process. I had a couple of questions and needed support's help to get everything working properly and get the theme colors updated. The support online chat worked very well and Jeorge Kenneth, the support tech was very pleasant and helpful.

Great service! Timely response! Recommended! The app helps with our store exposure and builds up customer confidence!

I was having some trouble with getting my customers to click through the email review request and was able to get incredible help from Stephanie! We worked out getting my email information updated and authenticated so I wouldn't have to many worries about the email going to the customers spam mail. Stephanie was amazing and so is Yotpo!

Ronel is was very helpful, quick to respond. They had the answer for what we needed right away with a link and screenshots. Really terrific stuff! 5 stars for Ronel!

Very helpful customer support. They were quick to help me reinstall a widget that was no longer showing up after a theme update.

Just installed Yotpo app and installed my reviews, but didn't see them on my store. I started a chat to figure out that issue thats when John B came in. Very helpfully from the start to a look at my account a assured me that it can take up to 24hrs to updated and was there for any other questions I might of had. Appreciated John B

nourishingnutrients

2023-08-01

United States

We were faced with a critical issue and were fortunate enough to experience the exceptional customer support of Doner P. Their dedication and expertise shone through as they promptly and accurately resolved our urgent query. Their assistance was nothing short of remarkable, leaving us deeply grateful for their invaluable help. It is evident that Doner P takes great pride in their work, going above and beyond to ensure customer satisfaction. We extend our heartfelt thanks for their unwavering commitment to excellence, setting a standard for outstanding support. With such a remarkable team member like Doner P, we can confidently rely on the company's service and know that we are in capable hands.

Great app for reviews and have received great support from Ronel R Thank you for all of your support Ronel i appreciate it

Rhenant was very professional, quickly identified and solved my issue when setting up my reviews on my website. Thank you! :)

Fantastic reviews platform - fits everything we need for our website and amazing customer support (thank you Renier). We are very happy with this app.

Reinier D was extremely helpful, thank you! The issue I was having on my account was resolved. Highly recommend this app for business.

I had a problem with the widget staying active for some reason. "John B" was able to fix it for me quickly! Thanks so much! Now my customers can actually see that I have reviews.

John B and the Yotpo team were extremely helpful in importing my reviews from our old account to our new account to display on our Shopify store. Thank you for the 5-star service guys :) Daniel

Joian Z was awesome! He helped me so much and was truly patient until he corrected all the issues we had. I'm so grateful! THANK YOU JOIAN!

Amazing app! Joian Z was helpful in setting up our app.

The app works well so far. Ronel R helped me get it installed on Shopify, and did a great job with assisting, and customer service.

This app works well and the customer support team is very helpful. We moved from the free version to a paid version - our onboarding specialist, Lora, was very helpful, proactive and prompt with getting everything set up properly.

We've been using Yotpo a couple of months now but also use it for Woocommerce for a year. The Support are always helpful. I recently has an interaction with John B. and he was able to help me with my enquiry smoothly.

Installation is easy, and Ruzsel John form your support team was great with a hiccup we ran into and helped us fix it within a few minutes.

Rozanna's Violins

2023-07-27

United States

Thank you Warly for doing a great job. We really appreciate the time and effort you took to get our website looking great!

The assistant Stephanie C gave me a great support! With her support, all my problems were solved. I have many problems to solve but she took care of them very well.