Reviews for Yotpo Product Reviews & UGC

I used this app for Customer reviews, really helpful for our new store. Super good and fast customer service!

Transferring over reviews from old ecommerce host to new one was very confusing, but Grace from Yotpo was a great help. App is great!

Raphael from customer service is a real rockstar. Fantastic customer service. He made sure that all my issues get resolved and all questions get answered. When I was stuck with installing app widgets, he helped me with that as well before I could even say 'please'. Great customer service and great product that will help me generate more sales and earn my customer's trust

I really like this app and, like every busy shop owner, can only check in my time to time to make sure I understand all the bells and whistles of my app and my investment! The folks at Yotpo have always been very responsive and willing to do the "back end" coding that's required to make it work. As well, they can go in and check when I periodically need reassurance. Thanks to your support staff!

Great app and fantastic support from Raphael. Lightning quick responses and sorted out all my problems very efficiently. Thank you!

Yotpo provided super fast and courteous service. The support team helped me to resolve my issue without worry and got me back up and running without missing a beat!

Very good review software & easy to use! Hermes was very helpful and helped me install the software and made sure that everything works correctly. I would definitely recommend this! See the review carousel on our website: www.shortstory.com.au

Recently installed this app for my Shopify store. The free element as everyone knows is very limited. However, once I upgraded I needed the advice of the 'Yotpo Growth Support Hero' .. Literally unbelievable level of service, help and recommendations. Well done Yotpo and well done Yotpo Growth Support Hero 'Jaypee' ...., If every company could take a leaf from your book the world would be an easier place to navigate.

Best Customer Service from Josh Angeles - Yotpo Growth Support Hero I am setting up E-Commerce website and I decided to try Yotpo for my product reviews. I like the UI and features however while I was setting up Star rating with categories/collections, I had a coding issue so I contact Yotpo. I was wondering how long it would take to get response from them But Josh Angeles resolve the issue within 1 business day It was like BAAM. I was WOWed.

My company has been using Yotpo for a few years now and we had built up a large database of reviews when I accidentally did something that made me lose all of them all at once. I worked with Bernard in customer support who was outstanding and patient and eventually helped me retrieve every last review that I had lost. Such a relief and was so helpful throughout the process.

Petits Rituels

2019-03-05

United Kingdom

I use Yotpo to increase the conversion rate on my new Shopify store. As I sell candles and home fragrance, it's difficult for new visitors to evaluate a product if they can't smell the product and hence make a purchase. Thanks to Yotpo it has helped been key to increasing my conversion rate with new customers. I really like the features that Yotpo offers (I use the free plan at the moment) that allow you to send emails and reminders and choose when you send the reminders. I also have paid for Swell which is their Loyalty Program and allow my csutomers to earn points when they write a review. One thing you need to be aware of, is that when you're on the free plan, Support can take days before they reply to you. I noticed with Swell (I am on the Silver Plan) they respond very quickly. On the free plan, it would be good if Yotpo could at least tell you how many days before they respond.

It is easy to install and set up, and has thus far fetched us quite a few reviews. I wish the free version was a little more versatile or the paid versions cheaper, but I am pleased with the app and how it performs. I recommend to anyone looking for reviews within their site. Support for Yotpo is also excellent, after updating our site and losing the install, Justine fixed us right up and had back up and reviewing in no time. Highly recommend.

Really great app! I love how easy it is to setup and yet there are tons of options and customization available for the advanced user.

For the price it's not worth it. There are other apps that offer everything this one does and more at half the price of even their lowest plan. I signed up for a pro plan and I still couldn't remove their logo from the review widgets on my website. I understand they want to advertise their business but I really don't want another brand all over my store. I also kept running into issues with their Facebook integrations, and apparently even with a pro plan I'm only allowed to connect my social media to Facebook and Twitter. I don't know how much you need to pay to connect to Instagram and others... Uploading reviews from other sources is impossible. They want you to put each review into their CSV file... which if anyone has ever messed with CSV it's time consuming to say the least and I have over 700 reviews to add. There's no way I have time for that. They have some nice features, but like I said way overpriced considering other's offer the same package for way less. I had their lowest plan for $29 a month, they would only send out 50 review request emails (I pay $15 a month for unlimited with another company), I kept running into an error every time I tried to use their Facebook functions, I couldn't connect my other social media accounts, reviewers can't upload their own images to reviews (even with a pro plan!), importing reviews from other sources is impossible, and good luck trying to fine out how to contact support from your dashboard or the help page.

Both this app and the team behind it has helped me to improve on my store. Giving me a tool that helps build customer confidence and have an actual insight into what people think of your products

Great Customer Support! I had a couple of developer issues and the team at Yotpo helped very quickly solve them. Use the app and ask for Raphael!

I found pretty good experience up to now with yotpo. Api service are awesome.I personally recommend this app for review and ratings.

Great app and nice layout on my website. After I had create my page the set-up went fast with the help of the support. Thanks

I’ve been using this app for awhile now to get reviews and I absolutely love it- the ease of use and setup is a plus, also customer service is amazing, their respond time very fast. I always recommend to new store owners.

ok, but for the price, the support is not all that helpful. can be glitchy for customers to use - and as we know, if it's too hard, customers give up trying to post a review.

Works great and customer service is very quick and helpful! We had a bit of a glitch happening and they went in and fixed the code within 24 hrs.

Reached out to support with a simple question I am unable to find the answer to on their "help" forums. It's been three days and no response. Thankfully I am using their free version, but I wonder if the service is any better if you're paying? Definitely not a good first impression. I would be weary spending money on this app when their support team does not seem responsive.

Very happy with the work done. It has been fast and with excellent customer service. Thank you very much Yotpo for your collaboration, it has been helpful for my online store.

We integrated Yotpo to enable reviews on our products. They do what they claim they will, and we are very pleased. Additionally, their customer service is very helpful and quick to respond - thank you Bernard!

Dreadful value and disappointing integration with little customisation. Charging so much PER order (not per review) is also a massive turn off.