Reviews for Yotpo Product Reviews & UGC

Grip Clean

2019-04-08

United States

Good basic app for collecting basic reviews. But if you want ANY additional features you are going to pay more money and big bucks for it. Their literature is very unclear as to what features are included in your plan. I spent countless hours trying to install features they advertised on their site, only to hear back that I need to pay more $ for these. Not cool guys.

We've had Yotpo for less than a week, and we've already had more reviews come in than we averaged per month with our old app. The sales rep James was very helpful during the signup process and getting us to the right people for the plan we needed. Rickson and Hermes in support were able to quickly import all of our old reviews, and help us get the widgets installed the way we wanted them in a timely fashion. All in all so far our experience has been great.

I had a lot of trouble to install the app on one of my shop and Raphael was super helpfull and now everything is running smoothly. Thanks!

Terrible app. We used them until we reached their limit, then we cannot have any more reviews and have to move to their Premium plan, which is ~$7000/year. It's so ridiculous, almost bait and switch kind of practice. No thanks, we would rather use an app that has transparent pricing and do not use this kind of practice.

DECOBOOM

2019-04-04

United States

This app is horribly overpriced in today's marketplace. After being with Yotpo for more than a year, and consulting with their marketing team to get me to upgrade to their higher tiers for other add-on services, I have since found that there are other companies offering similar services for far less coin. Worst of all about Yotpo is the customer service. I am trying to export my reviews via csv file, and the app will not export the reviews. This could be just a technological glitch, and no one should expect a company to be perfect in this regard. However, I have contacted Yotpo three times now in the last week to get tech support help with this bug in their app, and I have received NO responses. Not even one acknowledgement that they are going to help out. Buyer beware. If I were you I would look elsewhere. As for me, I'm not looking back....but I do hope I can get my hundreds of reviews exported, and yotpo does not seem to be willing to help.

Very useful app, fast and very helpful customer service! It is perfect for my business, I love the automatic review requests.

We transferred from stamped to Yotpo and aren’t looking back. This app is the luxury of reviews and management. Support is top notch to add the cherry on top.

I used this app to collect more customers feedback ,really helpful ,Hermes helps us a lots ,5 stars service

1 1/2+ year user. Reviews just magically appear in your inbox. I accidently deleted my reviews. Grace from Yotpo responded with an easy fix. Then checked to make sure everything went OK. Great "set it & forget it" app AND great customer service!

Great experience so far. Have just started using the App so time will tell regarding results but so far setup up has been easy and straightforward. Great super speedy service for any issues experiences (thanks Mau).

Kiss Ready Lips

2019-03-27

Australia

Clever app, really easy to install and navigate, I have seen impact on our sales straightaway. Customer service and support was exceptional too. However, I would like to see the app enabled for mobile phones and handheld devices in the near future as most our customers purchase via these channels. EDITED: The REVIEWS Tab doesn't show on mobile phones and handheld devices.

Excellent product with an excellent support team. Special thank you to Josh for helping with our integration.

Yotpo was extremely helpful in helping me to interstate my review widget over to Shopify from godaddy. I am thankful for all the help and a smooth, transition to Shopify. Thank you to Grace as she was very helpful, responsive, and ensure my satisfaction every step of the way!

Really helpful customer service. Reviews carousel helped my business grew and definitely worth the growth plan.

Support is amazing. Pauline is very quick to answer our questions and really does a fantastic job helping us out!

Nice and easy to use for customers & myself on the back end. Support is very fast too. I love that it's got a free version. Thank you!

Excellent app and customer service, especially while still using the free version! I needed the star rating moved to a specific place on my add to cart page, as well as on the category page, and Aleksandra provided this service fast, and without additional pay. I spoke to the sales team, didn't think they were pushy at all. They actually suggested to just use the free version as I wanted, and when ready for more to give them a call. When I changed my website theme, again I got fast support again, this time from Raphael. The rating system works like a charm, I'm very happy with this app!

I reached out to Yotpo for a question I have in mind regarding my subscription.. One of their representatives, Pauline, was very timely and accommodating in responding to me.. Thank you..

I love this app so far! Looks great and was able to have it installed both on product pages as well as collections. I imported previously collected reviews by contacting support. Josh was a huge help getting the old reviews imported as well as placing some code that I couldn't figure out. I like that you can set automatic emails to go out to your customers after their purchase. Highly recommend!!

Great app, easy to use and especially great customer support they answer fast and are very helpful, in my last query Josh solved my issue in less than a day. Highly recommennded.

I'm really pleased with this app. The customer service is excellent (Thanks Raphael!). It has everything we need from a rating app. It's also easy to move across your ratings if you change your theme or site. Thanks for your great work guys!

GREAT APP! The benefits the APP has provided so far are invaluable and the customer service provided is unmeasurable.

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Transferring over reviews from old ecommerce host to new one was very confusing, but Grace from Yotpo was a great help. App is great!

I used this app for Customer reviews, really helpful for our new store. Super good and fast customer service!