Reviews for Yotpo Product Reviews & UGC

App is easy to install and works well. I needed help importing reviews, customer service was very helpful and quick! Thank you!

Customer support provided a very quick response and fix to an issue we had, but didn't know how to fix ourselves.

Yotpo is very deceiving. We have numerous shipments we make for sample orders (zero dollar), and numerous wholesale orders to hundreds of national chain outlets, where there is NO email provided for the orders. Yotpo charges you for fulfilled orders, not per emails sent for reviews, thus, you will be overcharged for every order you process. I discussed them charging based on email requests for reviews, and they stated they would implement that, that was 4 months ago. I have given up as I run out of "fulfillment credits", not requested review credits halfway through every month. Buyer beware! We have finally given up on Yotpo in lieu of a better review app that works better with google product reviews and charges based on their performance, not based on your fulfilled orders. If you choose to be charged for your fulfilled orders, even if half of those have no interaction with Yotpo at all, then feel free, otherwise, find another review app that charges you on their actual performance. Its like a marketing company telling you that their bill will be based on your overall sales only and not the effectiveness of their marketing. Its very deceptive.

Once again i was super pleased with the help and customer service I received from Yotpo. i was even happier as I got to deal with Diane again for a new client and she greatly helped me with mass amazon review imports and also adding code to a theme which was custom made. Yotpo is without a doubt one of the best apps to integrate with your store and the customer service is even better!

Great and immediate help from their support center in live chat. I spoke with Jo, she handled the situation on the spot.

So far so good, I like that there's a free tier that seems to do enough. Would recommend Yotpo so far, though I haven't tried other review apps, set up has been good and easy to understand.

Caroline from Yotpo was extremely helpful. I'm not great at these things but she helped set this up in no time at all. Great communication and very fast with technical help. Highly recommend! Thank you so much.

I had a good experience with the Yotpo customer support team, they made it quick and easy to resolve the issue I was having.

Fantastic app! The Yotpo team are always there to help. I would highly recommend this app for customer reviews!

Yotpo makes collecting and featuring reviews really easy and clear. Reviews are a huge part of my business :)

This app is good. The support team response fast to resolve my issue.

Absolute awesome app. Super support! Highly recommend every shop to use Yotpo for collecting reviews.

This is a great app. Even for the free version customer support is super responsive making changes on your backend.

Really useful app and I think it’s great being able to have customer reviews on my products. I had a small problem installing the code and the support from the team was brilliant (thank you Russel!)

YOTPO has been great! Love having the reviews added to my site. I had a hard time figuring out how to install the "Rich Snippets" option- BUT I used the Yotpo live chat option and the Yotpo representative (PAUL! :) ) helped install that feature for me. I am SO very happy with Yotpo and grateful to have received so many wonderful reviews on my shop, thanks to their app. ALOHA!

Great customer service thus far. Friendly and easily take care of any issues that pop up. I look forward to seeing what more we can do with this app.

GDF Studio

2020-02-06

United States

One of the most useful apps we have in our ecom store. Yotpo Reviews 100% does what it claims to do. Also, their customer service (Eric A.) is just fantastic.

My experience con this app has been fantastic, your support is very fast and quick. Thank you very much for your help.

Excellent app. One of the most useful apps on the App Store! It has helped increase sales and get several repeat customers. Very happy with the customer service. We've tried other apps and never managed to get customers to write any reviews. But with Yotpo, most customers respond to the reviews requests.

Just got this app set up and so far so good. Crescel was super helpful, really responsive customer support!

This is a scam. They say its "FREE" but once you install it, it costs $199 just for a basic plan lmao

YotPo has great support, they have been super helpful in getting us up and running and resolving our issues. App is working great and looking forward to getting more and more reviews!

So far the Yotpo app is doing a fantastic job for my business. Their support team is swift in communication as their aim is satisfying their clients. I am pleased with the service.

Super capable, and rapidly created healthy reviews across my products from historical purchases. Awesome real-time chat support - that jump in and help you get things optimized.

Support was quick, knowledgeable & helpful. There are some limitations if you are on the free version or monthly payment. We are still at an early stage of testing out this app but so far, we are happy with this app!