Reviews for Yotpo Product Reviews & UGC

Great app allowing moderators comments. Easy to set up and also a great support team behind it. All queries I have had have been answered in a very quick time frame. Highly recommended.

PoolCandy

2020-10-16

United States

YotPo is a must have! Look and feel, and the support you receive is amazing. Jo Lorenz help me style the star ratings and widgets perfectly on my pages. Thank YotPo for helping get more and better reviews for my store!

Just had the best experience with Arman. Absolute hero - sorted my issues speedy as. Defo recommend Yotpo

This is a great app for reviews .I am a new user and love how easy it is to use . Customer service is exceptional. They respond to your questions very fast. I definitely recommend this app.

Best support! Josephine was really helpful and manage all our expectations. I definitely recommend it.

Can't tell you how incredibly accomodating and helpful Yotpo has been with the installation process for our store. Their support team is so responsive and so great. I love how Yotpo looks, how customizable it is on the front end and how informative the analytics are on the backend. It's easy to collect reviews and upload old reviews from a CSV file. I'm just mad that we didn't know about Yotpo from the inception of our online store. I highly recommend.

The platform is great and the customer service even better! Liezel was super helpful and even helped me set everything up on the website. This woman deserves a raise, she did it all so well and so quickly! I will also now install YOTPO on my other websites.

Amazing app, but even better is the service. If you have a problem, they will help (24/h i think?). They have helped me in a way, that I had to ask how they can manage their customer service to good/fast.

I use this app and it is amazing. It help my store to get more sales and reviews. I recommend it to everyone. I Congratulate to all the team for your support. Thank you

Amazing app and the best support i've had so far! I don't generally write reviews but ive recently migrated from squarespace to shopify and yotpo helped so much with setting up the reviews. I couldn't have done it without the support from Josephine, thank you! Had it active for 24hrs and ive already got amazing reviews coming in from customers, love this app.

i am getting the best out of it as automatic email review is the best part and i got one 5 star review already , highly recommended, good customer support

Design A Stone

2020-10-10

United States

I just installed yotpo and they have been so helpful by having amazing customer service! Highly recommend!

I use this app to collect reviews.I was having trouble setting it up and adding widgets to my site but the Yotpo team's support services are great! Anne and Mary Ann did may set up for me completely. I've had some apps that totally refuse just because I'm on their free plan but not Yotpo. Will definitely be a loyal paying customer as the business grows. Thank you so much Yotpo!

Installation was a breeze with fantastic support, Leizel Ann D. assisted us and was very helpful with our many questions and request to get Yotpo working perfectly for our business. Already we're seeing great results by having this app integrated to our Shopify, highly recommend Yotpo.

Have been using Yotpo for some time now for my ecommerce site: https://buffaloscents.com. Nice features if you are driving a lot of sales.

great customer service hands down. Cordial, complete, polite, and helpful. Wouldn;t let me go unti the issue was solved

great app, and amazing customer support.. they helped me out thought their online chat in 5 minutes. I can highly recommend it

Fantastic app for collecting customer reviews, their customer support is great too! Answered all my questions and helped me with code edits. Highly recommend!

So far I am quite impressed with the Yotpo app. I had been trying the app for free for the past year, and have been collecting product reviews. I recently decided it was time to add the widget to my website so that our customers could see the reviews when viewing the product. I was unsure how to add the widget, but Yotpo was immediately responsive to my questions. They sent me the instructions on how to add the review, but also gave me the option of having them do it for me. I chose the latter and it looks great. Caroline was the person who provided the support. She was very friendly and responsive. I really appreciate all they have done.

We have used Yotpo for nearly 5 years now at the Reinforced Bed company. It has been a valuable investment, generating trust amongst new and existing customers. It is quite an expensive app, but it pays for itself through the extra sales it generates. It also helps creates more traffic to the site through its embedded rich snippets on google's search engine. Plus, it helps us maintain our customer relations in case anything goes wrong.

VERIDATTA

2020-10-05

United States

Love this amp and their customer service is really good. I thought I had lost all of my reviews when I changed the settings for some products and the Yotpo crew fixed everything.

This app was really confusing to set up and I didn't receive any help from the company after reaching out several times. You would think that they would respond quickly to a potential customer, especially because it seems like a big, reputable company. I had to pretend I was a huge customer with 1000's of orders per month, then they got back to me right away. That was really disappointing that I had to lie to get a reply. Particularly, Jamie Conway never got back to me -- but then replied right away when I said I was a big customer. I wish you would give everyone the same treatment Jamie. Or if there's no support for small customers, just plainly say it. Then I spoke with Dan McHugh. He was helpful and answered many of my questions. Then I never heard from him again after our first phone call, which was also disappointing. I was surprised that he couldn't answer simple questions like "What happens when I enable automatic emails? Which of my previous customers will receive those emails?" It's not his fault -- he should be trained in these sorts of questions by the organization. Now I have things set up correctly and the app is working fine, which I had to figure out on my own. I have found the best way to get help is you have to create a ticket. I really appreciated the support from Leizel Ann. This was the first person who actually got back to me and answered my questions. Thank you Leizel Ann and I hope the rest of your company will follow your example of great customer service. 5 stars for Leizel Ann. The app works fine, I like the fact that the customer can compose the review right in their email directly, rather than clicking to another page. I have the "Reviews widget" set up so all the reviews will show up automatically on my "Reviews" page, most recent reviews showing first. I am using the free plan. If you try this app, I hope you will have better luck than I did with setup and getting support from this company.

Nyet Jewelry

2020-10-04

United States

first of all, without knowing anything about code, i was able to add the Yotpo widgets onto my website and make it look great, which shows how well done it is. An update of my theme created havoc on my website and Josephine immediately came to the rescue and fixed everything for me. Amazing customer service!!!

Most important in the Apps we install is to have great customer service with immediate response and Elven has resolved my issues without a second thought. 6 STARS !

Amazing customer service. They helped me very quickly with a customization that I needed. Thanks a lot.