Reviews for Yotpo Product Reviews & UGC

I used this app to collect reviews. As a new business this app helped me to get the process started and it has been working well with my shopify store. Sheen from the customer support team was fantastic and addressed all my questions and issues in a real-time manner. Very impressed.

Very good & prompt service, recommended ! Solved the issue for us within a day , and will keep using the app for sure

Great App, very intuitive design, and simple self-service set up. The support team is friendly and replies fast!

Great app but had problems with new theme, the support chat fixed my issue within 20 minutes of asking with amended personalised coding! Incredible service! Can't recommend enough!

Diane was amazing helped me out with no problems was very knowledgeable and nice thank you for making the app a lot easier for me ! I recommend installing the app 100%

Excellent customer service! App is easy to use and is working perfectly on my site. Glad I added it.

Excellent app - Getting more reviews as soon as I switched to this app and customer service is excellent. Can really recommend :)

Save your time by choosing Yotpo.com. The service is brilliant the app is brilliant. Yotpo.com does not blackmail you like Trustpilot does. Yotpo is transparent and trustworthy both from customer and the client side. Yotpo is one of few review apps that are a Google partner. And if you are serious in business you need to be visible on Google and with Yotpo's seamless integration you will beat your competitors and will gain visibility in no time! Regards, https://julegenser.no

Stellar features and customer service! Yotpo offers great plans that let us do everything we need! Great features, no limitations in lower plans and one great quality is their customer service! They are super fast in responding and always help us solve our problems. They actually commit to talk to us and help instead of sending automated template messages like other platforms. Definitely recommend!!

We had nothing but problems with Yotpo. Hyper expensive and constant "need to upgrade to get more features" led to constantly increasing our costs with little real reward. Customer service was not that great. We were desperate so we kept going back thinking that we must be doing something wrong since they have great reviews...but it was just not good in the end. At one point our review requests were somehow randomly turned off (though we had not logged into the dashboard ourselves to do it) yet we were still being charged. I only noticed when the reviews stopped coming in for some reason. When I inquired about the recent drastic reduction in reviews being submitted, the rep said "oh, you're not requesting them anymore"...Wait? Huh? I am paying hundreds of dollars to NOT request reviews? Who would do that? So, we paid over $300 for absolutely nothing for a period of time. No offer to refund, no help whatsoever except for "sorry, you paid us but weren't collecting reviews" (why would we ever intended to NOT collect reviews, but pay hundreds to Yotpo still to do so...that should not even be an option.) In addition, after recently changing over to another service provider who's pricing is MUCH better and offers way more user-friendly features and design options, I am sad we didn't leave YotPo sooner. I feel like we wasted so much money. Honestly, one of the worst app experiences we've had on Shopify and overpriced if you are a store that does volume. Lastly, there is no clean uninstall. So after deleting their app, you will still have to deal with the headache of going into your liquid.code and removing all of the crap off. There are way better options out there now. I would not recommend YotPo to a friend if they asked.

Well, it collects reviews and does it solidly. Importantly their support is great--both via chat and email. Super helpful and super responsive. I was under a deadline and they jumped in to get my task done. Thanks team!

Jo did an amazing job, solved my issue within a couple of minutes! The support was EXTREMELY fast and answered every question amazingly.

Works well with a ton of value. With Yotpo we've been able to collect product reviews and add beautiful Instagram shop strips to our ancillary pages. The customer service team is responsive and helpful, too!

Jo, was of truly great service! Jo helped me with exactly what i needed. I am truly thankful, he came to the rescue just in time before i blew a gasket. thank you Yotpo and team for having such amazing customer support!

Super easy to use and great customer service if you need assistance with installing code, making custom edits, etc

Yotpo is perfect for our business. It's so easy for customers to leave verified reviews. We highly recommend it for your business, too!

This app adds a nice touch to your online business. It's a way for customers to leave feedback and review their product/service. The only thing I had an issue with was embedding the code into my theme myself but Diane was very helpful in resolving the issue for me. With my permission she ultimately went into my theme and embedded the code for me. I would recommend for anyone starting a business. They have a free option available.

We just installed the reviews widget and the star reviews. We love it so far. Customer service team has been very responsive and great to work with.

Easily one of the best review apps available! Customer service is excellent. I reached out to customer service in order to make sure all of my reviews were moved over to my new theme without any issues, and Diane from Yotpo responded within the hour and made the appropriate changes without any issues at all. Highly recommend!

this app is really nice to look at, it looks very good on your online store. It is also easy to use!

Arman was extremely helpful in the integration of Yotpo onto our website to help clean it up! He answered extraneous questions after the main issue was solved!

Great customer service! Mary Ann was super helpful. She helped install the app, trouble shoot issues with a previous app. Did it all super fast as well

Sports Customs

2020-10-20

United States

Awesome customer support! I couldn't figure out how to do the install correctly, and Anne did a great job of helping us!

Very good customer support, they reply in a very prompt manner and solve all my doubts. At the moment the app has performed very well.

I only signed up with Yotpo. The app seems fairy easy to intergrate. I ran into a few problems and submitted a ticket to support, and got really friendly and prompt service. They have also imported my existing reviews, which appeared really quickly on the website. Happy so far!