Reviews for Yotpo Product Reviews & UGC

AMAZING Customer service. Mary Ann was a rockstar and answered legit every question I had. Highly recommend!

Thank you so much to MaryAnn for her help and efficient support. Jumped in and fixed our page display issue in a couple of minutes. Great work.

I was having some trouble getting my existing Yotpo account integrated into Shopify- Yotpo's support service really helped me get this figured out over email- and on Christmas Eve to boot!

Great way to get easily reviews from customers. Diane helped greatly with updating widget. Was very patient.

Yotpo provides excellent support. Contacted them to help with our reviews and the issue was handled promptly.

So far yotpo has been working well for me. I had to transfer reviews over to it and Jo Lorenz helped me out and transferred all my reviews over quickly.

Boardwalk Beans

2020-12-22

United States

As with many apps, it really helps to know at least some basic HTML code. Fortunately, Yotpo has a pretty user-friendly interface that does take a little time getting used to, but because the forums and support are so incredible, I never feel stressed out. Eric and Anne have both helped me resolve issues very quickly that would have taken me much longer to resolve, especially design issues and learning how to integrate product reviews on product pages. Their chat is available 24/7. What I love about the app are some of the features that really upscale the feel of my website, like the persistent review tab and review carousel. The other great aspect is the integration with social media. My reviews are integrated into Facebook and Yotpo will post automatically to remind my customers (and potential customers) to buy products that others have reviewed. And most importantly, it has helped to increase my sales. I would definitely recommend this app.

Debra's Passion Boutique

2020-12-21

United States

If you don't pay a lot which I don't because I use the FREE version don't expect much. At least I have moderation. But it's December and no reviews are showing on my website since October !! Boo hoo. I hope you fix this soon.

I was having a problem with my review carousel and Jo Lorenz was a huge help! Very patient with me and resolved all my issues. This app has so many cool features!

Mary Ann was great, was able to help me right away with what i was looking to add to my site and set up everything right away.

Needed some help and support was great, responded very quickly and resolved my query. I am happy with the support Gimbert gave me

Mary Ann helped with 2 important needs that were stressing me out. So grateful to her for taking the time and walking me through each step! Our shop has been using Yotpo Product Reviews for years and will continue to.

I used to like this app. After some issues, I reached out to try to figure it out, and the support has not been helpful at all. Very frustrating. I hope to find a replacement instead of using them.

The support was great! Elven stayed with me as I worked through the code integration for the widget.

Amazing service from Sheen. We really got everything we needed and sorted quickly and easily. Thank you Sheen

Great app. It does what I need. We needed some small customization and Sheen was super helpful to do it for us. Very happy. Thank you

I'm having to revisit this review for the fourth time - if you are thinking of using YOTPO - DON'T DO IT - unless you are happy to while away your PRECIOUS hours in Yotpo support chats while they promise to fix whatever is causing some random reviews for some completely different store (ie not our store) appearing in our account which basically uses up your entire monthly review credit ... I have been promised that this has been escalated, it's been fixed and that we'll be recompensed with a credit .... none of which has happened yet ... I recommend looking for a better app. If I could give zero stars I would but it seems to be locked on one

I switched from a different app to Yotpo, mostly for reviews functions. By far the best customer service experience I have had with any shopify app. They helped me through installation, getting the widget to appear the way I want it on my website. They answered all my questions promptly and fully (always within 24 hours, sometimes quicker). The interface is easy to manage. I am happy with the website's move to Yotpo.

I use the free version and they still offer customer service! I have reached out to them twice and have received prompt replies and help as needed. Highly recommend!

I was very pleased with the quick and responsive help I received from Elven. My star color reset to white for no apparent reason, and since I wasn't able to save the changes myself (due to some tech issues Yotpo is having), Elven did it from the backend...It took all of 5 mins and my stars were back to a viewable black, and I am very happy!

Yotpo is very easy to use, and makes collecting real reviews a snap. I love bring able to collect reviews automatically from happy customers. I'm on the smallest Growth plan, and it's *absolutely* worth it for my small handmade shop!

I have been very pleased with this app for requesting reviews from my customers after they purchased products from my online shop. Recently, I received a couple of reviews that the app showed had been published to my website but they did not appear on my shop. I reached out to Yotpo and received a timely reply from Sheen informing me that they had resolved the issue. I checked my website and both reviews were there. I am very pleased with the support I received.

So far so good. I had some issues with the way stars were showing up and Jo was very helpful getting everything working correctly. I like that I can now request reviews on products that customers have purchased. Excited to see more reviews on my site.

Needed a couple tweaks to the basic set up of the widget on my site and the team at yotpo helped fix it! thanks guys

Great app, great support. Every time I email, I get a quick reply. Always super helpful with any questions I have!