Reviews for Yotpo Product Reviews & UGC

The app is great, Ed from customer service helped a lot, went the extra mile to sort my problem, was also very friendly and attentive.

Great app. Great for engaging customers and getting their feedback. Our theme is complex but Junalou managed to get the star placement right where we needed it in about 5 minutes. Impressive.

Customer service is the best in the business! I will always recommend good customer service and Yotpo has delivered.

Thank you Mark for your professional and speedy resolution to the issue I needed help with. I'm enjoying Yotpo and will continue to use it as it has many features I feel will enhance my shop and customer engagement. Sentient Beauty/Barbara

James was great support. Super fast response and super helpful. Yotpo is a great app as well. Just a big jump if you want to bigger features.

James C is the best! Super knowledgeable and was willing to answer a lot of my questions in a very prompt manner

Moonchild Yoga Wear

2021-05-16

Denmark

I had to update my Shopify Theme and the Yotpo review setup got lost. I sent Yotpo an e-mail on a Sunday and within a few hours they had installed everything on our new theme. Wow that is what I call great customer support.

I spoke with Jo Lorenz and he responds very quickly and helped with my Yotpo issue. Very happy with the service.

Yotpo's support team is the best in Shopify. They are quick, experienced, kind, and super responsive. Ed from Yotpo support team helped us with switching to a new theme and reintegrating the app, he was super helpful and really appreciated his communication and expertise. Thank you Ed!

This app works nicely. Great support by Ed. I was having a problem with moderating the reviews, but that was solved by the support team

Rilu Jane provided excellent customer service, because of the representative I would recommend Yotpo to anyone with an e-commerce business.

mark was great ! 10/10 this conversation was great from the go. even after I left for about 10 minutes he stayed to make sure I was good

Anne was super helpful with all of my questions. She was understanding that I am a small business owner and still directed me to a helpful source so I could fix the problem I was having. She was awesome! Thank you.

I use this app to display customer reviews - the customer service team at Yotpo are super helpful if you need guidance with adding different widgets etc, thank you to Sheen for all the help!

Great app with grate customer support, Gimbert. You instantly resolved my issue. Thanks for your help..

Gimbert was great! They helped me import my reviews from an old platform to Shopify. He was also patient while I gathered the info needed for the migration. Happy client!

Great product, easy to use and great customer service. Have had several instances they stepped in and helped me even with coding to make the presentation on our site perfect.

I had Radly today, she was very nice and able to help me with my store issue. I am totally satisfied.

Love the customer service from Junalou on this app. Due to some other social media updates, I lost connectivity. I was able to redo most of it, but since I'm not too techy, I got stuck on the API secret key stuff. Junalou was immediately available to chat, easily understood my issue, and walked me through it. Done! Then he noticed my widgets were also gone, so he fixed that right up within seconds! Honestly, I think the customer service is sometimes more important than what the app does. I highly recommend yotpo. AND Junalou!!

They helped with the install and uploaded old reviews to my new site!! Perfect! I would recommend to all users!

This review is for customer service via chat. Junalou was helpful. Full disclosure - he kindly asked me to write a review here. Nonetheless, he gave great customer service.

We received excellent customer service by Junalou today, they not only helped with our issue and resolved it for us but had excellent recommendations as well!

Amazing support, thanks especially for Manny who did solve our problems right away. Really good app and sends automated review requests.

I wanted to switch to a carousel for reviews, and the customer service was very fast and brilliant, thanks heaps

the customer service is great, reply fast. The review widget has a bug in the primary color. I change the color but it doesn't show up in the site, I ask for help from the Livechat and they solve the problem for me immediately. highly recommend.