Reviews for Yotpo Product Reviews & UGC

Great App. Had a few issues with Setup (mainly thing I didn't understand!), but Doner from support was super helpful and got it fixed for me.

Great app. Really easy to set up and use. The support team is awesome. definitely recommend to any small business

Kenneth helped me with exactly what I wanted my site to look like! Very helpful! Gave him access and very quickly adjusted my site!

The app is great with incredibly easy implementation and user friendly management, but what puts it above the rest is the customer service. I worked with Kenn on a tough issue, but he was knowledgeable, persistent and a fantastic problem solver. Often when I reach out to other app's support teams, there is no response or I feel like I understand the app better than they do. That's not the case with Yotpo. It's great knowing the people working behind the scenes really know their stuff and are a pleasure to work with.

Yhis app has all I need from what I see so far but the most important thing for me is always fast support, which they have, so that would be a 5 stars for me. I especially want to thank Ronell, Kenn & Sheen from the support team for going above and beyond to help

MANNY IS THE MAN YALL!! He helped me a few different issues like boom done boom done boom done! Love the app.

Yotpo agent helped me fix an issue with automated posts and star ratings. It was very quick and simple to be able to contact me for help, and fix the problem. The agent was very cordial, and friendly. I am very grateful. Thank you!

I don't normally write reviews but this app has honestly baffled me and if you're thinking of switching to Yotpo, think again... It's meant to be one of the best review apps out there, which is why i migrated from stamped.io, but I really want someone to comment and explain to me WHY people are actually using this... The ONLY good thing i've found is extremely fast customer support, so I will grant them that one. But it seems like EVERYTHING you can do with a free to $20 app out there, you have to pay these guys HUNDREDS to be able to do, if not THOUSANDS! So I asked to have the following done, which is just standard for any other review app - and for every single one of these, they told me I needed to upgrade and pay MINIMUM $149 (sometimes even $8k ANNUALLY for some of these) just to get these BASIC features: 1) Show the "average rating" of my reviews (e.g. 4.7 stars) - HOW IS THIS NOT INCLUDED IN A $19 PLAN??? 2) Change the look of the interface (it looks terrible on the $19 plan, AND EVERY SINGLE review app, even free ones let you do this) 3) Show a VISIBLE "sort by" options for customers rather than their hidden one of the right hand corner that no one can see... What's more, EVERYTHING LITTLE CHANGE you do takes "up to 24 hours". And I'm not exaggerating when I say EVERYTHING. You want to delete a review? 24 hours... You want to upload a review? 24 hours... You want to change a setting for your reviews? 24 hours... I could go on... I genuinely want to know, what makes this app able to charge you up to $8k annually to include basic features that other apps (e.g. stamped.io) can do for $20?? I cannot fathom it. I understand they may have features for the big guys making millions that other apps don't have, that's cool. But what about people just starting out?? Why do they need to pay hundreds for simple features that any other app can provide. I cam curious for a genuine response to this because I am truly amazed at how so many people have rated this 5 stars.

Curly Heaven

2021-10-08

United States

Amazing app! I have been using YotPo for several years on my store Curly Heaven, it's a great way to show reviews from real customers, it provides them with a sense of trust that leads to sales. Customer service is also always on point, everytime I have a question or concern it gets handled on a timely manner, huge thank you to Junalou and Manny for providing me with great assistance! CURLYHEAVEN.COM

Colorful 4U

2021-10-08

United States

This is the must have app for any small business. The customer support is absolutely amazing even for the free version which also includes all you need when you are starting a business. I highly recommend to install this app to your store you won't regret!! you can see how it works in my website colorful4u.com including the reviews page! Managing comments and automations to collect reviews are simple and effective too!!!

Kenn was super helpful in answering some questions and helping us with changes on the backend. We really appreciate the quick customer service help!

Yotpo's agent helped me installed the widget, upload the old reviews from my old review app, and adjust the look and feel of it to fit my site better. Very helpful, knowledgeable, fast, and friendly. Thank you so much!

Customer service is amazing! Thanks Eunice, for an outstanding help!! I really like this app for my store!

Don was super helpful as I was super frustrated the past few days navigating this site. So many small nuiances with this site just like shopify. Yap doesn't explain it all step by step and the steps can be confusing. Each time I had an issue the yatpo customer service team had to actually go in and execute the job for me! I truly appreciate them but yap need to be more user friendly because at the moment it is not...

Jeorge has been so helpful with resolving my issue! Very patient and supportive - over and beyond what i have experienced with any other customer service so far in the app world!

Great customer service! Helped me recover my reviews when an item was accidentally deleted which was huge!!

Love YotPo, and their support is amazing - fast and solution-oriented. Thanks for a great experience!

Manny, the customer service representative I chatted with was extremely helpful. He answered all my questions quickly and accurately!

Nomad Society

2021-10-07

United Kingdom

Amazing app with fantastic customer service, I recommend this app to anyone, best review app in the market! 5 stars well deserved!

Candelles

2021-10-07

United States

The Yotpo team was very helpful and attentive in helping us with our myriad onboarding questions that likely went above and beyond their standard scope.

Incredible app - it really gives my customers confidence when they see the star ratings and the reviews. And the support Yotpo provides any time I have a question is honestly 2nd to none. Amazing!

They provide great service and great customer support. They provide great service and great customer support.

Yopto provides a very good service, thank you very much. I will see if I can bring more help to the review in the future

Eunice was soo helpful! She answered all my questions!! Very knowledgeable and pleasant! :))))))) Shantee

Customer service is great. I worked with Yotpo Radly and they were very efficient in fixing my issue.