Reviews for Yotpo Product Reviews & UGC

The app is great. very user friendly. although i needed the developers help to install it. the only drawback for me was that you cant edit the email look and feel on the free plan. but on the plus side their support is FANTASTIC

The app is great, but the customer service is amazing. They helped me to install some widgets and the service was fast and effective.

Kendama London

2022-03-03

United Kingdom

Donald was a great help. He fixed our issue in a few minutes, Yotpo is an amazing tool and their support is top-notch.

I used this app, I am happy with this, all good features and most preferable app. Step by step guidance and excellent support. Specially thanks to Reinier D. who has always been ready to assist me ever. Thanks, Budyy.

I had some teething problems but the support from Kenneth John was fantastic and it all works seemlesly now

Nick S. was SO helpful and helped me quickly with my issue. It got resolved so much quicker than I thought and he was very accommodating. It was very easy to upload the files I needed to and I got my problem resolved quickly.

Just started using this app, I faced some issues with installing the app into my themes ( I am not the best with these things) I have reached out to the customer service. Their response was so quick, very helpful. They have resolved my issues within few hours. Big Thank you to Donald! Thank you so so much for your help. Professional customer service. I can Only recommend this app.

I'm very happy with the app. It's automatic email feature allows us to easily collect reviews for our product. I also like the star ratings that give more social proof for each product. Customer service is also very responsive and helpful.

Great customer service, I never had any issues. However, I decided to left yotpo due to the high prices.

Ronel Was amazing help, he took the time to resolve my issue while I was on chat. Great Customer Service. Thanks Ronel.

Great app and customer service. I've spoken to almost everyone via chat with some help I needed and always am assisted well. Both yesterday and today for example I was able to sort out questions. Rilu and Orly helped me out and were friendly, patient and knowledgeable.

Doner P was super helpful! Thanks. Love this app - it has helped my website a lot and I know people trust the products more with each review!

Uso esta aplicación, me encanta por que la puedes modificar de varias maneras para que se vea bien, además de que la asistencia tecnica es rápida y eficaz. Gracias!

I currently use this app and was having a few issues, I reached out to their chat service and Eunice P helped resolve everything in a matter of minutes! I've tried several other reviews apps and yotpo blows them out the water! The absolute best!

Customer service is wonderful. James Albert V. was so helpful and very patient. He helped me with those widgets and getting us up and running. So thankful for him!

Eunice was a godsend in helping me migrate my reviews. I am so happy with the customer service and the look of the product! Thank you!

Thanks to Nick for patiently answering my many questions, at the same time, Yotpo is a great app, efficient and simple to use, and the customer service responded in a timely manner, which quickly helped me solve the problem.

Kenneth John M was awesome. I love Yotpo. Having reviews on my site really helps my conversion. Kenneth helped me quickly and efficiently!

Really positive experience with their tech support. Very helpful and methodical. The only downside is sometimes the written guide such as 'adding star rating' to a product isn't very detailed. 3 steps aren't enough to guide someone I think a lot of people would benefit from more imagery on where to copy the code to.

Really lovely way to integrate reviews into your site. Also makes it easy to manage changes on the back end and support is super responsive.

Customer support is what sets Yotpo apart. The service is good, it's fine for most of what you'd ever need. It's the ease of use and customer support that makes this a 5 star product. Appreciate the help Donald and all the others who've helped me get things going.

I really have been enjoying the ease of collecting reviews with this App! Their support team is super friendly and great too! Shoutout to Allen and Kenneth! Also Kenn T was super helpful as well! UPDATE: Lemuel is also awesome! Very patient and helpful What a great support team!

In our first few days using Yotpo reviews, I haven't been able to figure out how to do something twice. (I do think the app could benefit from tool tips, guides, and/or other more instructional info regarding setting up/getting started). Both times I used Yotpo chat and was helped very efficiently and effectively by the customer service team members. I am very pleased with their customer service so far. And I look forward to being able to speak to the rest of the app in the hopefully near future.

Great service from Ken T, we had a problem and this problem KEN solved very quickly and professionally. I am very satisfied.

Misleading pricing information. Also, to be able to get Google Product Ratings, it's $119/mo for only 250 orders where other platforms offer much less for 1,000+ orders. Unfortunately I'm switching after 3 years of use.