Reviews for Yotpo Email Marketing & SMS

I had hoped to use this app for long time as it has great potential. The first and only marketing text i sent almost 2 weeks ago was sent for some reason double(2 separate texts, one in the format we created, the 2nd was not in the format we created but same wording just not same lines etc) . so that is not good, since all the customers (2300 of them) got first text from us twice( doesnt look good)... Also they charged me double because their system sent it twice. 1. that is absolutely not my fault. I sent only one text (I clicked send one time for one marketing text campaign) 2. they should have credit my account immediately as this 3. They should correct this.is obviously their app mistake or glich. 4. they received all screen shots as they requested from me 5. I contacted them in the last 10days atleast 6 times about this issue that needs correction 6. They promised to give me an answer by the past Monday(today is Wed) I am very disappointed. I have deposited $500 with intention to use their services for the long run. Now I have to fight with them to get my money back for the second text their system sent and the credit in my sms account, back to my bank account. Update: The owner Mike contacted me and corrected the double charge and claimed that usually it doesn't take 2 weeks to fix a problem. I will continue working with them as it is a good decent app as long as it does not have more double charge on our account. And I appreciate that Mike contacted me and fixed right away as it should... I will raise the star from one to 4.

Supply

2019-05-27

United States

Had really high hopes for this app. The interface is the best out there, as well as the integrations and capabilities. It's super impressive. Sadly, they score a zero for execution. The text messages take anywhere from 10-30 minutes to reach the recipient, and the customer support is not great. If they can fix these major issues, they'll have a customer for life and a 6 star review. ***UPDATE***: Founder reached out and tried his best to make things right. It was much appreciated. I tried the software again and there were still a couple bugs that I didn't have the patience to deal with, so I passed on it. Still think it's a powerful and impressive piece of software, just too many minor issues for me to deal with.

app works well and i am happy to have an affordable tool to text customers about sales and promotions. thank you for a wonderful app . love it

App is amazing, however, there seem to be issues with app and network confirming that messages have been sent during testing and the owners of the actual handsets have not received anything. CS opened a support case/issue straight away, unfortunately, the matter is still unresolved (but hope are it will be).

De momento va todo bien, parece que funciona, a ver si es verdad que me puedo olvidar de los mails. Por ahora estoy utilizando solo el modo automatico para recuperar carritos abandonados...

This app looks promising. Hopefully the free version can send messages to more customers. Will keep using it and see how it works for my abandoned check out.

It helped me a lot with sending out abandoned cart very quickly and would recommend to people interested in sending out SMS automations it would help quickly x

Good app, just expensive in Singapore to send messages and Do not Disturb function does not work fully

User interface is nice. I hope it will increase our sales. Will comeback soon to review again.......

MILANBLOCKS

2019-04-08

United States

I used the app to help me increase my reach with my customers and save me time. So far so good! Thanks fro this awesome tool. It is easy to use, has helpful videos, and allows you to test what you create before sending it to customers!

This app is phenomenal! t helped me recover over 100K$ in sales! I definitely recommend this to everyone starting out or experienced

The ROI on SMS messaging is outstanding, and SMSBump makes it super-easy! The options are great, and the support is outstanding and fast.

Spent $2 for sms made $159.95 in sales through abandoned carts. sms is more effective than emails nowadays. Thanks SMSBump.

Thanks for this amazing app, i love it !It made everything i needed easily :)Nice job team anf thx for your support !!

Great app. Really loved it. Super easy and quick to set up. Only downside is you have to pay to use it basically

I love the app! It's great and my friend introduced me to the app. What i like about it is that it's very easy to use and not complex whatsoever. Setting up automations is easy and you can even send gif's :D. Though i downside is that you can't manually send sms's.

Trying out this app, will see how it goes. Hopefully will get good results, been hearing good things so far. Can't wait! I enjoyed that it has good instructions. I did not enjoy nothing yet.

So far so good. This seems to fit the needs of my store. Thank you for offering a solution that is affordable to those with small shops!

love this app! got more sales as this work way better than normal email marketing. Tested different apps but this one is the best!

I used this and its been a great help and thats why i would recommend it to anyone who is just starting out on shopify

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Great product! That's what I need for my marketing its really better than email marketing. ROI it's crazy. That's guys for this app

Excellent app it also help me to to fulfill my needs. I will fully recommend this app for new dropshippers.

I love it! Ended up getting a 1670% ROI in the first 30 days. And thats with just the default templates. Took me only 2 minutes to setup !

Really really good! +200% ROAS , this app increase my AOV in 34% is just incredible ! I recommend it to everyone I really enjoy the open rate of this sms