Reviews for Yotpo Email Marketing & SMS

Don't expect the automation to work properly. Once you run into the malfunctions don't expect customer support to be helpful. They hardly know how their own app functions and never actually fix the glitches in the software.

Love it, has increased my conversions by 1900%!! A must have for every single company that is serious about growth and moving from email >> messenger & SMS/MMS

happy with the results but no so much with the service. you can't speak to an agent and you have to do everything via email or chat. lame.

Edit: I messaged them on Wednesday, not the weekend and it said 10 minute response. Then I left a message through email. Can't believe you are trying to say I contacted you on Friday or the weekend. I couldn't even use the App because it would not let me past the account creation screen. It's been 5 days and I have not received a response from online chat assistants nor from email. I am in the USA, so country is not the problem.

i used this app and i really like the way it works. more improvements though but hey! just love the app anyway

Very rude staff. I created an affiliated account and transferred funds from my current to the new one and they refused to activate my campaigns quoting i'm not verifed. Also whenever I switch my campaigns to active, I come back a few minutes after to find them inactive potential losing me money Update: This was fixed later but it did take a while. I most certainly lost out on some potential conversion so 4 stars.

Hi ! I used sms bump a lot on my last shop and it's in theory very powerful. But right now SMSBump's doing shit. It allows itself to deactivate my SMS campaigns at any time without warning, causing me to lose hundreds of euros of abandoned checkouts. Really disappointed.

It seems the tool had some bugs. - Case 1: I configured successfully to send SMS after 1 hour for abandoned cart. Then I tested my website with abandoned cart, but the SMSBump system didn't send text message to my phone number (real phone number, not fake). - Case 2: I tested another case for abandoned cart, message in Pending list. I tried to send manually by hand, it shown sending successful, but I also didn't receive message. I also checked on the system at Latest Messages, I didn't see the result. I tried to contact with their supporter, but no response (maybe different timezone). I spent more times for this tool, but didn't get good results as my expectation. I feel disappointed with the tool. I hope that their supporter will help us soon to resolve the issue. Updated: SMSBump's supporter carefully took care, support us, then the issues have been resolved successfully. The root cause is related to quiet hours (DND), I didn't read before that. Thank Chris from Bump so much for your help. We've rated 4 star because we expect an improvement to help Users check message's status easier. I will update to 5 star when they complete it.

The app is ok. It's is kind of user friendly but the videos go way to fast. You can't really add any of the products that will really help until you pay a monthly fee. I don't want to pay until I know they will work. Every page I open a pop up is there which is nice but it is also is trying to sell the monthly plan.

My Partner originally had a bad experience with a customer service rep but the owner like Superman jumps in immediately and corrects the situation living up to the high standard of customer satisfaction they are known for. Updating rating and will update review more after spending some time with this app.

gonna try it. looks promising and ive heard a lot of good things about it. i will update my review if anything significant happens

For SMSBump.... We are not all techy people like this app assumes. The app set up is hard for beginners. Otherwise its seems ok

There was a technical glitch in which our charged amount was not reflected. The founder reached out to us to apologise but has since stopped replying (4 days ago) after we asked for a refund. Updated: Founder has refunded the amount.

I am being blocked on my homepage..your popup is in my way to access my store.Fix this please..I enrolled in text message but its still there...my experience is not good...take that off my page please REMOVE IT

Pretty good app. Could use a bit more functionality in the automation department. Really outstanding customer service. I think they work 24 hours / day. They're very responsive to feature requests.

Great ROI, easy to use and very affective. You also get free credits which do last a very very long time.

OK so far... Just set up so haven't actually used them yet. Will update this review when I get a better view of the experience.

Estou usando o app e estou gostando. A parte negativa na minha opniao é que os creditos gastos são do meu cartao de credito entao isso limita um pouco campanhas extras

Awesome app, but it has not really brought significant ROI yet. I followed the guides and everything, but it just seems like my customers do not respond well to it.

There is a real issue with the app SMS delivery confirmation!! I created an automation for the canceled orders to be sent to the admin phone ! Nothing has been received until today and I’m being charged on every message ! I contacted their support they will simply say (just as always) “ we have a proof all of these messages have been delivered by your ISP!! “ and that is it !! No further follow up or even trying to solve the issue !! *** UPDATE July 9th, 2019: I have been contacted by the customer service and they tried their best to sort out the problem with my ISP and the delivery of the SMS messages to the admin phone number. After so many trials they could sort out the problem. I have a grade I have been contacted by the customer service and they tried their best to sort out the problem with my ISP and the delivery of the SMS messages to the admin phone number. After so many trials they could sort out the problem Therefore I am updating my review from one star to 4 stars.

Nice app, very helpful and pretty easy to navigate. Gives you the opportunity to engage more with customers,

I REALLY wanted to like this app, because the features like segmentation and Klaviyo integration look awesome. However - I am very tech-savvy and after installing it properly, I realized that for weeks the app had not been collecting subscribers from checkout or sending abandoned cart reminders! This has lost me a lot of potential revenue =( I have contacted support twice, with no resolution as to why it's not working for me. I've just switched back to Postscript.io and without any tinkering at all, it is successfully collecting subscribers for me and sending abandoned cart text reminders for my store.

thanks for this App . i just start work with SMSBump . very easy to use. and wont to use in second my store Good Luck for me and tank again to team

not good, difficult to use and sometimes I think has some bugs I might just delete it. hope you modify your problem

I didn't tested the app but it looks good.. Gonna see later how it will be. But I really think there is a potentiel to help me grow my business