Reviews for Yotpo Email Marketing & SMS

Angelica provided excellent customer service and helping me onboard a few features within SMSBump! Thank you!

The support team is super awesome and really hands on.. you ping them and they ping back right away with an answer... time zones really doesn't matter, that what customer service should be about !! I have just started out with SMS Bump and it is not only adding revenue to my business by assisting with abandoned carts but would also help me set up a hands-on customer service system !!

It's that kind of app that you must have it. One of the best and most profitable apps for Shopify. The support is absolutely great, always opened to help and documentation to help very clear. Highly recommended.

I am revamping my business and website and after hearing so many great reviews about SMS bump I decided to add it to my shop. Everything is super user friendly and when I did need assistance with something I reached out to the support team and Simeon was AMAZING!! looking forward to seeing how this app helps grow my business and flourish!

Great experience! Staff is helpful, quick and make it easy to use. I would suggest using the the service its very helpful!

SMS bump is super useful and really great with helping you stay in constant contact with your customers & the support team is amazing thank you!

very good customer service, seems easy to use too. will be continuing to use it for our online spirits store.

the most helpful team I have ever seen... an amazing customer service. assisted with my inquiry and were really really helpful.. shout out to Henry for the time and the effort. you were so kind

Im using this app for sms marketing and the set up was straight forward and customer service was great!

used this app for a long time, good app, very useful for me, thank youuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu

THEY WILL ROB YOU W/O YOUR PERMISSION. First, let me just say my site has not launched and I was getting all my ducks in a row for launch date; including sms marketing. I'm currently building a list. I signed up for a FREE SERVICE (READ THAT AGAIN). Later I needed help to set up one keyword. PLEASE NOTE: YOU ARE GIVEN A $6 CREDIT UPON SIGNUP Customer service was GREAT- HELPED AND DID NOT INFORM IT WAS A CHARGE ($15). OK cool, so that would leave a balance of $21 (minus .04 for a test text sent). But then I wake up the next day and receive an email stating I was billed $30 ADDITIONAL. Please Note- I DO NOT HAVE AUTO RELOAD ACTIVATED. Spoke to Rosen D (csr) and he stated I could request for a refund by submitting the ticket. I WAS CLEAR THAT I WANT A REFUND BECAUSE I WAS ROBBED AND HUSTLED! I submit the ticket and NOW THEY ARE TRYING TO REFUSE THE REFUND FOR AN APP I DELETED AND WILL NOT AND CANNOT USE DUE TO NO TRUST. SINCE THEY ARE REFUSING AND I DID NOT AUTHORIZE THEM TO MAKE ANY DEBITS- I WILL GO TO MY BANK AND DISPUTE IT! I HAVE PROOF OF THE CONVO, PLUS THEIR ENTIRE SETUP IS MISLEADING. YOU WILL BE CHARGED AS A FREE USER AND NOT EVEN KNOW!

They have great customer service. The response time is very short and efficient. I highly recommend it to boost your sales.

The agent provided sweet and quick services! Big thanks to her! Really appreciate the service. Hoping for it to be as good always.

Great customer service, I'll tell you that, and this is my first time using this applicantion but i realy feel good about this app.

All good! The support as well as the whole app is User Friendly, haven't sent out any messages yet. Just got done with setting up the Abandoned Cart and a few other automation.

Great customer service. I needed help to validate my account and support has been provided in time and efficiently.

Fast and friendly support. showed me step by step how to set up sms bump. highly recommend this app.

This app is very user friendly and the customer service is phenomenal. Any time I have needed assistance, someone promptly responds via the chat box. I highly recommend this app.

It received very good and prompt attention from the smsBump support team. The CSR was very willing to help.

I liked your diligence and kindness. For the moment I can't see how it works but I'm sure it's a good application. I would be happy to receive your help in the future.

The support is very efficient, responded quickly, gave me advice and helped me optimise my campaign. I am very happy with their service.

Amazing customer support, very kind staff & very easy app to set up. I recommend adding this to your store!

Have great support and was able to fix my issue very kindly. I have been using the app for about a month and it is very smooth and operates great.

Not a fan of having to pay to read what a customer replied. I understand sending a message back to the customer has a cost to their company so we should pay per every SMS we send, but just reading what a customer said does not have any server cost for them, they already have the message there, in their database, they just don't want me to read it unless I pay for a monthly plan.

The resources provided by the SMS staff Chrisitna M was very user-friendly by using video & literature while I had a bit of struggle. I grateful to know that the team is well trained and knowledgeable when assisting new clients using their platform. I'll be glad to recommend this app