Reviews for Yotpo Email Marketing & SMS

I recommend a perfect application with the best support in the world. I am very happy with your service.

This app is very useful for capturing customer's SMS! All of the features are a little bit overwhelming at first but when you take the time to go through everything, it actually becomes quite simple. The customer support staff is super friendly and helpful!!

Awesome and quick response team! Even if your not computer savvy they have easy to follow video's that guide you through each step. Great App!

I am a newer user and it is easy to navigate. Customer service is always very helpful. I'm looking forward to getting campaigns started.

Excellent customer service! I contacted them with an issue late at night....I totally expected to receive a response the next day. To my surprise the issue was resolved within the same night! amazing. Just great!

Great Customer Support. That is what matters in the end. In understanding what a customer wants and providing solutions in an understandable manner.

Gen was awesome and really quick. She provided me with a sheet of instructions to set up the account, they were easy to follow and complete. Gen then went back in and checked all was good and validated the account. Took all of 3 minutes .... SIMPLE

This is such an easy app to use.Thank you.I enjoyed the customer service and it was really a through step by step application to use the app

This app was decent (I found a bug after they ruined one of my promotions) but they moved features from the $19 a month plan to the $59 a month plan without any warning.

I used the app to help me with my marketing. To set up SMS text is a detailed process but the instructions are very clear and the chat help is speedy and helpful. I know this will help me with those that abandon cart as a follow-up that they will see right away on their phones.

The best application of all time. If you don't install SmsBump you are suicidal in your marketing plan.

Very effective marketing for high sales. And their chat support is fast and resourceful. I HIGHLY RECOMMEND THIS APP for text marketing!

Super service, rapide et efficace!! Je recommande cette application à toute personne qui cherche à maximiser son retour sur investissement

i love how well i can use this app and break my customers into segments so i can skyrocket my sales. the team is very helpful as well.

I had trouble installing it because Im not tech savvy and PL from SMS bump replied instantly and helped fix all my problems. the app itself is great and the customer/ support system was top notch. so wroth it!!

Received great customer service from Angelica Ann G. She was really helpful to say the least. 5 stars for her

Customer service truly is 24/7 and very helpful. They are very familiar with the function of shopify and helped me step-by-step through chat to set up my compliance properly. Excited to continue using this app!

The validation of the account went well. Additional info provided for setup. Very patient and friendly representative.

I used the app and the customer service was great. They walked me thru step by step on setting up everything correctly and responds were extremely fast

A terrific app! With stellar support. Lots of patience and support will make sure you've all the support you need to get things in the right order.

TLDR: If you want to have a company tell you how to run certain aspects of YOUR COMPANY when you reach out for support, please use this app. If you DO NOT WANT the ability to control WHO you send texts to and what they say, please DO use this app. My frustration in Context: Absolute trash. I had (and am still having) a miserable time trying to simply UPDATE a small group of 17 customers with an order update SMS. I added $20 to my account and and proceeded to carefully craft the message and send it. It took me hours to get everything setup to do this and import contacts from Shopify store. Once I go to send the 17 messages, THEY ALL GET BANNED and unsent. It tells me that the messages were sent successfully after i finished composing the campaign and sent it, but in the status page, it just shows the word "BANNED" repeatedly. Upon contacting support, one agent began to knit-pick my checkout page saying that it "Should contain a box allowing customers to opt into text message updates and promotions" instead of my current setup of allowing customers to optionally "enter a mobile number for sms updates". After half hour of going back and forth with him, YES, he continued to insist this was the problem and refused to acknowledge the actual problem with the platform. The SECOND attempt at support, a different agent told me that something was causing my account to be banned (even though they had no trouble collecting my money and holding it), and that she would need to escalate this matter to a higher level of support and I'd get a response in a couple of days. I told her this was not an acceptable resolution for me and I would give her until the end of day to come up with a solution OR i would be moving to a different app for SMS sending and leaving a review with my frustration. (Her time has passed and I have not received a solution, so here I am) To summarize, if you want to have a company tell you how to run certain aspects of YOUR COMPANY when you reach out for support, please use this app. If you DO NOT WANT the ability to control WHO you send texts to and what they say, please DO use this app. screenshot here: https://imgur.com/a/PUlL7jo smsbump review

Great customer service received from the agent. Easy to navigate the app! I got set up and started within 15 minutes.

Customer service is great! I had several questions while setting it up and they helped me every step of the way! Thank you!

We have sent 47 messages 14 send 33 failed !! By the way, they even charge money for failed messages!

Amazing customer service, PL was very attentive and responded quickly to my demands. Definitely recommend using this service!!!