Reviews for Yotpo Email Marketing & SMS

PL was a huge help in getting my account verified. Quick and easy process and straight to the point.

Quin was very quick an helpful in verifying my account, now to actually use it and see how it works!

Marnie E did good job and supportive easy guidance thank you

Thanks Melvin f You were so understanding and supportive I love the app and it is easy to use ❤️

I recently had the pleasure of receiving customer service from Yotpo, and I must say, it was exceptional! Reige assisted me with my queries, and their support was nothing short of outstanding. Reige was knowledgeable, patient, and extremely helpful throughout the entire process. They made sure all my concerns were addressed promptly and efficiently. The level of professionalism and dedication to customer satisfaction displayed by Reige is truly commendable. I highly recommend Yotpo for their excellent customer service. Thank you, Reige, for your top-notch assistance!

John D was extremely quick & efficient to help confirm and activate our app for our website!!

We've been using SMSBump for nearly 2 years now and the return campaign fees and monthly subscription is a complete no-brainer. If you're not using text message marketing in your marketing strategy, please do yourself and your business a favor and do it. Granted there are tons of apps but SMSBump's customer support sets them apart...not just the other text messaging apps but all of the apps we have connected to our store...SMSBump's support has been the absolute best - always available, always super effective (not just sending links to their support/help desks), and super pleasant! Quin's and Princess' (PL) support really stands out! Keep on keeping on! Their support is so good, I am compelled to update my review. That's a testament to the SMSBump team. I still feel the exact same sentiment. Their support is top notch!

Marnie helped me swiftly

Such an amazing app! easy to set up. PL helped me with the process . Thanks!

Service client au top, très réactif. Merci à Quin pour son professionnalisme.

Marnie was a big help and fixed my issues I had quick!

cusomer is very helpful especially Melvin

Awesome support from PL to get going!!

I’m preparing for the launch of my new store and want to ensure I have my marketing tools set up before going live. I've been testing different email marketing apps, and my experience with Yotpo has been quite challenging: Complex Setup: I was required to add four DNS host codes to my domain before even starting to use the service. Mandatory Address in Footer: I was informed that it is mandatory to include an address in the email footer, which is inconvenient for a home-based business. Test Email Issue: I was unable to send myself a test email to verify the email automation, and received a message to "contact support or try again." Initially, I received responses to my first 2-3 questions. However, when I faced the issue of sending a test email, I tried to reach their live agents. The system showed that I was third in line, but when it was my turn, I received a message that agents were unavailable. After that, whenever I tried to contact them again, I was immediately informed that their agents were unavailable, without being placed in a queue. It’s frustrating to spend so many hours just to get set up, only to face these obstacles and lack of support on the very first day. Imagine testing it; it’s your first day, and they already blacklist you after making you spend so many hours just to get it set up! Edit: I tried contacting their live agents from another email and it worked, confirming that they did blacklist me already, for having questions! Wow- moving on to a different marketing tool, their loss! UPDATE: They responded to my review saying that they had responded to my message and that I'm the one who didn't respond. My email is empty, logged into their app again just to see if they really responded, the answer is no, its crickets, its empty. I understand that they need to counter negative reviews for their reputation but to lie? I have no words left.

john d was the best!!!

Customer support is in excellent level. PL did what was needed to be done very fast! Thanks again!

App was simple to set up and use. When I needed help from the support team it was easy to get to them and were very helpful. Especially the agent (Marnie) that helped me today. Gave me video insturctions on what to do and was a quick responder.

john d was extremely helpful and responded quickly and politely and helped me solve my issue.

Princess L was very helpfull. Very fast and clear. Thanks

Joann was wonderful. She solved all my problems and was extremely kind and helpful. Thank you Joann C for making this portion of starting my business easy

Marnie/Alex and John D was very helpful and helped me do the things I needed efficiently. Very Pleased and Happy with the customer service.

Thank you so much Regie

Quin was a big help! Thank you so much

Rock N Support agent was super helpful! Got everything set up within minutes :)

Quin was very helpful setting up