Reviews for Willdesk: Live Chat&AI Chatbot

Good app, great support,

The Live chat support was very helpfull. She was very relaxed and answered all my questions. Thank you

Pro Bike Supply

2023-10-09

United States

I gave minimal input and my issue was still fixed! Thank you!

good

their customer service was great and responsive. Was very patient and answered all of my questions also help in fixing my store chatbox.

Enamour

2023-10-02

United Kingdom

unbelievable...UNBELIEVABLE. I dont usually take the time to write reviews but this had me going off the hook!. Im so unset and so annoyed about how disrespected i feel. Their flows are so badly made that you simply cant just edit something without deleting the flow. I messaged the helpdesk and i kid you not, its like 10-15 mins for each reply and eventually after an hour I figured out that you cant actually make a change on the flow without deleting your work you spent hours doing. Something sooo simple. So to add insult to injury, eventually i get annoyed and i say this is wasting my time (still keeping my cool here) and then the helpdesk said (because they know im going to delete the app) they can do the change themsleves......you WHAT????? iv been waiting over a hour for you to reply to help me and now your offering to just do it all in 2 mins yourself?? and only because you want to keep a subcriber??. Im offended with how little they considered my time. For all the shopify ecommerce people out there, you know how much graft building and maintaining a shopify store is, do we have time for this rubbish?

Super Service!

Thank you for the rating! We're thrilled to hear that you're enjoying our live chat app. If you ever have any questions or feedback in the future, feel free to reach out. We're here to help and continuously improve your experience. - Mariadel

Servizio clienti impeccabile e tempestivo. Per quanto riguarda l'app, ancora la stiamo testando.

I've recently started utilizing this live chat software, and I have to say that it stands out as the most exceptional Shopify chat application I've come across. Its simplicity and user-friendliness really sets it apart!

I installed this hoping to get this configured with my email so I could message and keep in touch with customers. After trying unsuccessfully to connect to my email I contacted support but said they would have to pass on to development team, after a week and no response I’ve decided to uninstall. You can’t use an app with support that’s non existent, I wanted to be able to keep in touch with customers, it’s a pity that Willdesk didn’t want to do the same.

Great, and the support is perfect

Great app

great customer service by Sophie.

good

Great customer service and very helpful, great app as well get the work done!

客服小姐姐非常耐心 点赞

I'm in the process of finding a solution to make the app work seamlessly with my email setup, as unfortunately, the email integration doesn't currently support GoDaddy's Microsoft 365. I have to give kudos to their customer support, though – they've been incredibly helpful! Their response time was impressively quick, and they even offered some valuable suggestions that I'm looking into to potentially resolve my issue. Their support team is top-notch!

Great customer service.... Unfortunately there is no Instagram DM integration

fantastic customer service!

so straight forward. i love the simplicity of this app, seriously. I am very excited. Job well done. just wow!!!

This app is a great help for us. We have already activated it for several months and enjoy working with it. A small minus point is the slow page load, since the pages are not delivered from the same domain. Otherwise great. The support is also helpful and answers quickly. Thank you thank you thank you.

great customer service they reply fast and solve my problem quickly , friendly and the app is really very good i like using it

We have had a few questions during app setup. App support has been very helpful in answering questions in a timely manner.

Parfait! service client au top!! merci beaucoup, je recommande sans hésitation. merci à Sophie qui a pu m'aider et répondre à toutes mes attentes