Reviews for Willdesk: Live Chat&AI Chatbot

Very useful app, the key is that their customer service is very good, basically you can consult at any time, which is a savior for emergencies

WARNING: This app automatically modifies your stores live theme.liquid and activates its own widget immediately on install! This is the first time I've come an app that makes active modifications to the live theme without even a hint that any changes have been made. If I hadn't done my diligence exploring the settings and noticing the widget was already enabled and active, I would have unknowingly had a UI element interfering with my existing theme and confusing customers. The fact that these code changes are made automatically without consent or notice is bad enough, but beyond that there isn't even a proper uninstall option to automatically remove the code - all you get is a blurb in the FAQ section with an unreadably small screenshot with a red box around the added code and instructions to delete it. Of course the box also includes the final closing HTML body tag which needs to stay in the file, so if you miss that you might just break your site in the process. To the developer: add a welcome splash page that has a button to apply the code change to the theme, do not auto-activate intrusive store page UI features, and make a proper uninstall option to have the app remove code changes.

Nona was very helpful and helped me link my store's business email account to Willdesk's email function. The response time was very quick.

very useful. and the services are very kind to help. So happy I can find this app for my store. But when I can get the chatrob and integratin INs?

Great support from Nona, problems resolved very quickly and efficiently. Great app to use, very easy.

thank you for your wonderful speedy response and help Mariadel, you made it very easy for me to edit what i needed to do. thanks

thank you for your wonderful speedy response and help Mariadel, you made it very easy for me to edit what i needed to do. thanks

Lovely conversation with Nona, really very helpful and friendly :) I will get back if I have any other issues.

Nona is so lovely and super helpful. All my questions are answered. Getting more excited to explore Willdesk with this amazing support :)

the support was so professional, they answer fast and give you the right response. I like my experience with the Willdesk team

I am rating the Free version. for most this a superb version to get going with, if your maxing out the free version well thats a good thing to then go beyond. It only lacked one minor feature i was asked to do and would want myself. i contacted support via there own chat tool got instant support and feedback on the item i was wishing for be added to the app. For now my request/inquiry was not possible/available but was good enough to send on to devs to consider, if support sees that , well thats a 5 star from me. Support understanding something so good and sending back to team is good to hear. thank you Mariadel | Willdesk Support Team from the apps support team who helped our business with questions.

Nona is superb. Her patience in helping us is great. And the app has been handy to us. I'll be giving her a thumbs up as well as the app. 5 stars for Nona and 4 stars for the app :)

Awesome app! Easy to setup and great support. Mia from their support was very helpful and prompt. Highly recommend this app!

Incredible app for more personalized customer support. I recommend without a doubt. Mariadel was amazing, fast and super kind while helping me!

Been trying out some different Chat Apps and I came across Willdesk. It had some handy some new features I wanted to try out such as order tracking. I had a few initial questions and I jumped on the internal support Chat and Pia was so helpful at answering my questions and making sure I all my questions were answered. I look forward to using the App into the future.

Mariadel was super helpful helping me set up the chat for my store. I am excited to see how this will work and benefit my store. Thank you so much.

Amazing app. Really good customer service. Would definitely recommend this app to anyone starting an online business.

Awesome app! Easy to setup and great support. Pia from their support was very helpful and prompt. Highly recommend this app!

A lot of things to utilize for your store through this app. Very wonderful experience, recommend it for your Store as well.

There are a few most options i wish it had with multiple store use but otherwise the app is great. It is easy to set up and configure and the customer support is fast and knowledgable.

I have used many apps, Online portals, Products and Wrote allot of reviews online. And I write reviews as my social Duties. I never Exaggerate my experiences. But Believe me. I installed this app just for trial basis. But after I used it. And the customer service they gave me. They even did things for me I never asked... I was surprised. I have never seen such a great customer Service on any online portal.. Love you guys.. <3 <3 <3 My customer service agent was NONA!

This app is fantastic! I just got the app, and its details of keeping track of your clients with the live chat feature to convert your client are beyond helpful. I 100% recommend this app, and Mariadel has been beyond helpful with the setup process of the will desk, going above and beyond to assist my needs!

Mariazell ist die beste! Bisher funktioniert die App gut, ich habe sie aber noch keinem Härtetest unterzogen. Das folgt noch.

Very easy use and powerful tool. I searched for a couple of tools, finally decide this one. Myself and my team like it very much! Also Mariadel was very helpful, she knows exactly what I am looking for

just started using the app. the customer service is really good. they answer and ready to help me so fast! the app is nice! I love it