Reviews for Weglot ‑ Translate Your Store

One of the most baffling applications I’ve used — and not in a good way. Eventually, you’ll find yourself deep in a rabbit hole, trying to exclude as many translations as possible, as Weglot keeps inflating the word count day by day. And their word count estimation tool? Completely misleading — don’t rely on it. Our small business (200 products), with only two translated languages, somehow exceeds 200,000 words, putting us in the $299/month pricing tier. That’s just not sustainable. We’ll absolutely need to look for an alternative solution. That said, full credit to their support team — they’ve been responsive, proactive, and genuinely trying to help throughout this frustrating experience.

We are very grateful for the extensive support you provided us in researching and changing the settings of our e-commerce site. Despite the time difference and language barrier with Japan, we are very grateful for your smooth and detailed guidance and prompt coordination. Thank you very much!

We've been dealing with 4 languages on our Euro website. Managing these by hand was too complex and costly. And even when doing it by hand, a lot of translations get lost through the cracks. We also tried other auto translate apps. These apps were not reliable because they were either limited in the number of translations or just would take days to translate a simple website. Weglot fixed all this! It took a bit of time to setup properly since we use sub-folders for our languages but once we got it setup with the help of the Weglot team it translated our website on the fly! No need to wait days, every page is translated as it's loaded. And the options for translations are much more advanced. You can have words that never get translated (ex: your brand name and trademarks). You can force some words to be translated in a certain way (good for words that have multiple meanings). Overall this app is well worth the price. Having a full time employee translating would cost much more. And finding one person that speaks 4 languages willing to translate our site full time is almost impossible. Highly recommended!

Excellent support team. Quick to help you with any issues

Weglot is very convenient and translates almost everything on the frontend. If something doesn't work, their excellent support team is there to help you.

Our experience with Weglot turned into a complete nightmare. What was supposed to be a simple translation solution ended up disrupting our entire website theme. As a result, four different parties had to spend several days repairing the damage. Even after removing Weglot, code remnants remain, continuing to affect the stability of our site. Additionally, the online fix provided on their website simply does not work. Overall, a very frustrating experience that we wouldn’t wish on anyone.

INDY Sunglasses

2025-04-23

Quentin was super helpful and quick at helping us set up the translations promptly! Really great app and excited to grow in other markets with thanks to Wedglot!

Quentin really help us :)

1-Star (Wish I Could Give 0) – Deceptive Billing & Unauthorized Charges I canceled my subscription two months ago, yet I’m still being charged 325/ month. When I signed up I picked the 39/month Business plan, but the platform automatically enabled a hidden "Volume Upgrade" option—something I never noticed or consented to. Because of this deceptive practice, I was charged over $300/month for four months before realizing what happened. Even after canceling, the charges continue. This is predatory behavior—shame on this company for exploiting customers with sneaky auto-upgrades and ignored cancellations. I’ve already taken action by: Reporting to the BBB (Better Business Bureau) Disputing all charges with American Express Filing complaints with relevant consumer protection agencies Hi there, We're really sorry to hear about your experience and completely understand how frustrating this situation must feel. We want to clarify that our Auto-Upgrade feature is not enabled by default— it must be manually activated. It's designed to ensure your website stays fully translated even if your word count exceeds the plan limit, and we make this clear during setup and in our documentation. That said, we understand it can sometimes be overlooked, and we're always happy to review it and check further with our customers to see exactly what happened. Regarding the ongoing charges, it appears that your subscription was not fully canceled, which is why billing continued. Canceling on Shopify or uninstalling the app doesn't automatically cancel your subscription with Weglot, as billing is handled separately. In any case, note that we processed the refund of the related charges for you. Please don't hesitate to reach out to us again directly at support@weglot.com so we can check this further together. We genuinely appreciate your feedback—it helps us improve both our service and communication. Best regards, The Weglot Team

This app translates everything - even what others don't - and the support is very reactive and effective ! App is easy to install, to use and the support answers any question quickly and also fixes issues in our site if needed.

⭐️⭐️⭐️⭐️⭐️ Outstanding support experience! Weglot’s support team (especially Manon) has been absolutely amazing. They helped me customize my translation setup down to the URL level, patiently walked me through regex exclusions, optimized my word count usage, and fixed multiple Shopify Markets issues and page visibility issues. It’s rare to get such hands-on help these days. Huge thanks to the team!

Best Translation app on the market. You can custom really everything single asset on your website. Support is outstanding, and by outstanding, I mean truly above what you can expect. It's like having an expert taking hours to help you.

Cela fait maintenant de nombreuses années que nous utilisons cette application et nous en sommes très content, à la fois dans l'utilisation et dans la qualité des traductions.

everything was perfect and helpful!

It works well

Thank's to the support for it's help. Fanny answered all my question during all day, quickly and efficacely. I recommend Weglot.

This app makes it very easy to keep your translations in check. The visual editor makes all the difference. Its super easy to delegate translations without the need to create additional shopify staff positions. Their support is always surprisingly quick and very helpful. Any issue I had has been fixed within a few hours. Zero complaints

Équipe au top et hyper réactive. Explique bien les problématiques mais n'hésite pas à intervenir si besoin

Superschneller und freundlicher Support, der bei Problemen und Themen sofort unterstützt. Danke euch!

We could never have so many languages at such high quality translations without Weglot. And support is also really helpful, quick and nice.

Working perfectly! App is easy to use and very versatile. I had some troubles with the translations of my XML feeds, but Will from Weglot got it working by making some adjustments on their end. Thanks for that!

The app is easy to install and to use. Our plan got upgraded automatically once we reached the words limit, so now it is quite pricey for us. Unfortunately we're on the annual plan and can't cancel easily. We had a problem with the language switcher on mobile, but the support team was very helpful and quick in fixing it. Thanks and 5 stars for that.

The Weglot Team are always very helpful and getting back to me fast, whenever we have technical issues. Thank you so much for you great service !

The support is amazing and always respond quick and find so everything to help you find a solution to your problem. I really recommend Weglot.

Application très utile pour les e-commerces, le support est très réactif et vous aide au moindre doute.