Reviews for Ultimate Special Offers

This app does exactly what I needed. Following a small problem I was impressed by the reaction speed of the team to rectify the bug !

I love this app most of the time. It works most of the time. But those 10% of times it doesn't it costs us money every day. We have an any 5 for £10 off on our website, most of the time it works perfectly. But the 10% of the time it'll not apply the discounts, meaning we have customers compain that the discounts aren't working and refund them X amount. As it doesn't work all the time we're also losing a lot of sales due to abandon carts. I'd happily pay $200 a month for an app like this to work 100% of the time. Another issue with it is it doesn't work with abandon checkouts. It sends them an email and takes them to the checkout page where the discounts don't apply. I understand if they have to be taken to the cart page to apply discounts - how about implementing your own abandon cart system which would take them to the cart page? TLDR: Love this app when it works but unfortunately doesn't always work.

I cant save the app setting I am getting an error... customizations must be a `object` type, but the final value was: `null`. If "null" is intended as an empty value be sure to mark the schema as `.nullable()`

Simply the best app I've come across to run a variety of discounts and offers on my Shopify site. The interface is intuitive (recently updated) and their support team has always promptly solved any issues and answered all my questions. You can install this one without thinking twice!

Had an issue and they resolved the problem for me quickly and efficiently. Great app! So many fantastic features!

I have tried many apps. This is the one that works better. There is some functionalities I would appreciate it has, like compatibility with drawer cart. But everything it promises works perfect

This app has successfully helped us replace a scripted offer we previously had running. We cannot use scripts anymore and thankfully was able to recreate the offer with little hassle due to this app! Customer service is also outstanding and are always happy to help!

This app is great! We have had instant success and are achieving a massive conversion rate from the app. The team have been super helpful and fast to respond to any questions I have had. The app was really easy to install and configure the look and feel. Best app in it's class

This app has helped us to create a gift with purchase promo and we like the fact that we can combine it with Shopify promo code if we decide to run 2 promos at the same time.

We often use automatic discounts, which have no effect. You must wait for several seconds on the shopping cart page before the discount appears.

Supply

2020-03-25

United States

Guys, I'm sorry - I've had it with this app. It just stops working randomly. We'll wake up to dozens of support tickets where customers can't get the promo to work. Not only is it losing us sales, it's costing us money to make things right. Please, make this app work. I love it when it works. I absolutely hate it when it doesn't.

Update: The head of support reached out to me and helped me fix the issue. For some reason, there was a line of code that was missing which was causing the app to not work. Anyways, the app is working great now and I am using it. Thank you support for taking care of this issue. Previous Post: Worst support ever. Don't get this app. All is well with it works but when it breaks support will punt you to figure it out on your own and respond to you once a day. Offers quit working after a couple of days and now I cannot get any of the offers to work. Uninstalled and reinstalled several times but still wont work. I have been trying to get this app fixed for days and no light at the end of the tunnel. Complete horror story here! Run!

Amazing! Super good service I asked for translations and color change and they did it super fast and good!

I use their app and my trial period has finished but they have extended it by 2 weeks and have helped me. They have amazing app and their customer support is very nice and polite too! I recommend them 100 % and wish them good luck and future successes. :)

Very satisfied. They helped us customize the local language and the UI. It would be even better if there's price tier based on the features we want to use and we can select what to use because we are interested in only one type of promotion and not using the others at all.

I love this app. Easy and comprehensive discounts for any type of product or promotion you want to run. Set up the offers was a snap and as soon as we installed it we saw those volume orders and upsells come in immediately. I recommend it.

This app is incredibly powerful for promotion and discounts. We had some minor tweaks about the layout and style and the support team was quick to respond to our inquiries and applied the changes seamlessly. I would recommend this app for anyone who is looking to add more sales to their store!

Mommymakeup

2020-02-10

United States

[UPDATE 10-FEB-2020] -- I removed USO today. Since Pixel Union acquired Supple, they made it look pretty and changed to the Polaris interface. But they didn't do much more than that on this app. Believe me, I tried. Countless emails, live chats and videos with the team. Super nice folk -- but they kinda watched while others build a better mousetrap. My new solution uses two apps to accomplish discounting, including BOGO, discount tiers, BXGY, and discount links -- and UX. The overall quality is insanely great. I'm dropping USO to 3* because it doesn't play nicely with shareable discount links from Shopify (which means apps that use these codes, such as Smile.io) and the popups are butt ugly. Pixel Union could have made it better... time to move on. [UPDATE Sept 8, 2018: I STILL THINK USO is the most important merchandising tool in my store.] [UPDATE Nov 17, 2017: I STILL THINK USO is the most important merchandising tool in my store. Even after a re-theme (now on Turbo).] My store migrated Shopify in January 2016 -- and I was immediately frustrated with merchandising options, lack of BOGO, and upsells were just not intuitive. Is there an app for that? I first started using Bold Upsell since (at the time) it was the only game in town, but for months I was desperately looking for a better solution. In my opinion, Bold Upsell is a 1-star app due to all kinds of customer facing UX issues and terrible, terrible support. Bold also believes presenting a customer with 3 upsell options is a good choice (no! every expert says one upsell, period!). Bold Upsell does not redirect to cart after accepting an upsell offer (customer stays on the page - totally bad UX). They offered custom development to solve this for about US$5,000. Pass. I was also wanting to offer quantity breaks, and the only game in town was also from Bold: https://apps.shopify.com/quantity-breaks And I gave this app a 2-star review Bold QB used hidden-products/hidden variants to solve this. It was a disaster. Read my review... posted on Jun 13, 2016 Simultaneously, I was trying to find a BOGO (buy X get y at discount) and the only option at the time was Buy X Get One by Supple https://apps.shopify.com/buy-x-get-one And although I was uncomfortable with the limitations, at the time, the only way to do BOGO was using BuyX... but BuyX had a laundry list of incompatibilities, and in my opinion, I had to find a better way to do BOGO. Hidden products/variants didn't feed Facebook feed and it didn't play nice with OneClickUpsell and other integrated apps. But it NAILED the logic rules for BOGO, the customer facing UX was perfect, and the developer kept making it better... In January 2017, the developer of this app (Ultimate Special Offers - USO) told me he had been working on a better mousetrap for about a year... tl;dr There is no finer app at this time for discounts, upsells, BOGO, quantity breaks, and other special offers. Marius is a pleasure to work with, and although I have probably been a total PITA during onboarding, this app is "Best-in-class" for merchandising for Shopify at the time of this writing. Email communication has been exceptional. We are using USO for: 1. BOGO (such as buy any lipstick and get another, in any color, for 50% off)... WITHOUT USING HIDDEN VARIANTS and now, NO DRAFT ORDERS!!!!!!! 2. Auto add-to-cart of free item -- we use JustUno for popups and an effective marketing campaign offers the visitor a success page if she subscribes... and the "prize" is a link that automatically adds a free item to the cart. USO handles this perfectly. 3. UPSELL -- a well thought out and well-designed UX for the "would you like fries with that?" scenario -- this is UNLIKE other so-called upsell apps that analyze and make an offer in the cart -- well, you can... but... the magic here is product specific upsell offer -- a makeup brush that perfectly pairs with a powder, etc... These upsells convert. 4. Quantity Breaks. Without hidden variants!! ...among other things This app is deep, and now (28-MAY-2017) that "draft orders" are a thing of the past, there is nothing else out there in Shopify app-land that comes close. DO NOT be confused that this app has a variety of offers-- that's the whole point. And now, with the addition of stacked special-offers + coupon code discounts, and also passing a discount code from URL parameter also shares with USO, this is The Most Powerful discount app available. There are few things that I would like to see to make it "more perfect" - including hooks to a recurring payments app, such as ReCharge -- but with the recent API announcements from Shopify, this may not be needed soon... The BIG TAKEAWAY here is Supple has engineered a way to offer BOGO and Quantity Breaks without hidden products/variants and without using draft orders. And the upsell UX is the best in class.

Patrick has been nothing but amazing throughout this entire experience. He is very knowledgeable, and was very courteous. He kept me up to date on the entire process, and answered every question and concern that I had. Patrick you are awesome, and I appreciate your help with my store; thank you so much!

Suncore Foods Inc.

2020-01-05

United States

Unfortunately problem wasn't solved therefore, we stopped using this app as much as we would like to utilize on our site.

Some oddities here and there, but overall a great app. On top of that it has great customer service and a good helpsite. I would take an app that has some minor inconveniences with good Customer Support, and a good helpsite over one that is perfect and doesn't have those any day. If I have an issue I know they'll help me resolve it. 5+ Stars for CS, and Help Site, 4 stars for missing features that would be nice to have.

Terrible app. Avoid if you can! Seems like the team is aware of how limited its capabilities are but are not making any attempt to improve it. Every time I contact them for help, I receive a response along the lines of "Sorry, we can't do anything about your problem. Try to use a different discount or just deal with it."

STRAYE

2019-12-18

United States

Made 10k after 1 week on this app... even before we had to pay for it. Great support too. Highly recommended to extend Shopify discounts.

First off, the fact that we even need to install all these stupid "apps" to do what Shopify should do "out of the box" is beyond me. It is the single most frustrating and enraging part of dealing with our online commerce work today. That being said. We were hoping this App would do what we needed. Which is to provide a "Buy X, Get Y" type of option. It did provide some of that functionality. However, the App will sporadically not work--some people get the discount correctly. Others, seemingly random, will not get the discount at all. This causes us to have to manually adjust the cart & perform a refund for those customers that do complete the purchase--many will just abandon their carts. Also, when doing a "Buy X, Get Y" at a discount or free, the customer can put items into the cart to qualify for the discount. Then, removing qualifying items from the cart DOES NOT remove the bonus or free items. This is a flaw that needs to be corrected as well. Until these issues are fixed, we will not use, and cannot recommend, this App.

Great app for running promos of all kinds. We ran into an issue right before Black Friday (*cue panic*) but Rob and his team addressed it for us right away and everything ended up working out perfectly (*massive sigh of relief* ). Great app with great customer service. The only feature that I wish it had was the ability to sort active/expired offer types in different ways. Currently it groups them by deal type but having the ability to at least sort them chronologically or with active offers at the top would be helpful as after a year or so of use our list is quite long so scrolling through or searching for them one at a time using the search bar can be a bit tedious. Overall we are still very satisfied with this app and wouldn't hesitate to recommend it!