Reviews for Transcy: AI Language Translate

Nice and smooth app, the customer support Vani helped me throughout the setup.. i surely recommend this for all stores

it was a great help and john was amazing. he helped me with it and ensured I understood what was needed in the setup process

This application is really top and with a quality customer service, in less than 10 minutes all my problems were solved! incredible!

Super Super service.. very quick to respond and solve the issue, in than few seconds everything will be solved.

Excellent app, with a variety of features. We had some issues setting it up, contacted support, they were extremely quick and super helpful. Special thanks to Giselle from the support team!

What a great app ! I usually work with another one but change sometime is good and i've the confirmation of it ! Ultra quick after sale service (less than 2 minutes of wait) and my problem is done. Even more, Shen help me to set the button !

So far so good. Support have been very helpful and quick to respond. I like that it integrates with Shopify's languages API.

Apenas la instalé en mi tienda, se contactaron conmigo y me ayudaron con toda la configuración. Buena app y excelente servicio

The app works well, and I'm not good at shopify's setting, Mirene support is amazing, she make all easy and faster.

La atención fue muy buena y bastante efectiva. La instalación también fue super fácil. Me atendió Molly, fue muy amable. Excelente aplicación. Muy útil para cualquier tienda.

Transcy is a very useful localization app and the support is very proactive on onboarding. Zenny from the support team was very helpful with all of our queries. The only thing we miss about this app is that it doesn't support HREF lang tags, we hope this will be added as a feature in the future.

不明点がある際にチャットを送ると、すぐに対応して下さるので大変助かります。言語スイッチャーを埋め込みたかったのですが、希望の位置に入れられなかったところ、スタッフの方がコーディングしてくださいました。

Mirene is an amazing support girl she helped me setup everything. She is amazing. I'm still trying to get the theme to work as RTL

Great support by Bo! Very professional help:) Helped guide me right and make everything work perfectly!

They ask you to review straight after you set up the account and I've had to come back an edit my review again now. I am a premium user and the app itself is indeed really helpful for me and I will continue to use it but it does have some issues. The customer service is very nice. Super nice. But some of them really don't really know anything if you have a genuine problem. And being nice just becomes annoying after a while. They need to have a proper escalation system where if the customer is not getting a proper solution somebody considerably higher up fixes it. It took 3 days of multiple hours per day and multiple customer service people before I was given the most simplest of answers (so simple that i was annoyed at myself I didn't figure it out but even more annoyed that all these staff members couldn't tell me the answer, really poor. After that I was given somebody who knew what they were talking about but for my business, it had already cost me literally thousands of dollars with mistakes. And in addition, the app doesn't offer HREFLANG functionality, which given how much money they are making is quite annoying, it is the make or break for multi-lingual SEO and I would like to see them add it. I've updated my review a few times and will continue to do so as the app changes. For now I'm very happy with the customer service and the translations are now working very well on my site, but the costly mistakes early on cannot be overlooked and I don't think they are made apparent enough to onboarding customers and there is definitely ways to go for improvements for things like HREFLANGs so that multi-lingual SEO can be an option within the app... otherwise translating your store without HREFLANG can cause you more problems than you wish to have SEO-wise.

Molly support is amazing, she make all easy and faster. she helped me a lot i cant be more happy for that.

AWESOME APP AND THEIR CUSTOMER SUPPORT, SHE IS VERY KIND AND EXPLAINED EVERYTHING IN DETAIL BY PRACTICALLY DOINT IT

The app works well, is quite easy to understand and there is swift support 24/7 and is helpful and competent.

muy buen soporte , solucionan todo perfecto, la aplicacion de diez,y siempre estan para ayudarte. se ve muy profecional..

Customer support works really efficiently, solved my minor issues within 2 mins. Free plan is a bit limiting but upgrading looks worth it. Thanks to Serenaa and Rosa.

very Good app, and great service, it helped alot with making international shipping goog to gooooo with

Support Team is very reactive and kind. The app is very good and i will take the third plan if my store grow up !

翻訳アプリを複数利用していますが、サポートが素晴らしいです。初心者でもサポートが素晴らしいので設定対応可能です！チャットで都度不明な点をサポート頂き、レスポンスも抜群です。 細かなカスタマイズも行うことができ大満足です。

thank u Rosa for helping me set currency on my web )) nice app. and so helpfull stuff. i like it! i will use this app for my another sites

I use this help to help me add a second language to my website. Customer support is always able to help you. I don't like that it does automatically the 3rd party apps and you're not able to edit them. Other than that, I am satisfied with the experience so far.