Reviews for Transcy: AI Language Translate

Great and fast support!

Fantástico!! Agradeço ao Nicky que me atendeu com muita gentileza e me ajudou a resolver minhas dúvidas.

Lili Creation

2023-01-26

United States

Our agent, Vani, was helpful in setting up the app to work for our cite and the process was complete in just minutes.

Some questions about old translations, few chats later, got a video and an explanation all done ! Super Raymond, give him a promotion :)

We use Transcy to make translation of our Polish-English Shopify based e-commerce website. Everything is alright with the app. What's the real benefit is that they provide the best customer support I've ever had. They are always open and friendly, reply very fast and concise, their answers are very helpful to fix the problems and clarify questions. I appreciate it very much!

It is very convenient to use, and the support from the software developer is very fast and effective; I am very satisfied with this service!

Great support. Very responsive, fast and efficient. Eloise and the development team have assisted me every time I needed help!

ZING

2023-01-25

Canada

thanks Shen help me setup my shopify today. it is a wonderful experience and i hope i can have more collaborations with them, very appreciated!

Let me tell you all about Shen she came and showed out honey!!! she helped me with two different apps and got me all together. The customer service was top notch. Thank you so much again!!

Nach einem Tag Nutzung bin ich sehr zufrieden. Manche Einstellungen, vor allem wenn es um das Veröffentlichen geht, sind ein wenig versteckt. Musste mehrmals den Support kontaktieren. Dieser war wiederum wirklich super schnell und freundlich und hat meine Problem innerhalb kürzester Zeit gelöst.

Thank You Cassie for help , I a very happyy with app its truly work and its very easy!

First 2 weeks: 5 stars: This is the best service I have ever received on an app. I was very shy with all the different translation apps, and in the end I choose this one because of the price and that you are not charged for the AI translation. I would suggest it is best to have your store base language in english, I unfortunately did not have. But the app easily allows you to manual change the languages on each page. Great app! Update 4 months later: Great customer service. But the app itself is lacking a lot. If you are using many theme templates, you are better off with another app. There is no clear way possible of easily managing the translations of your different theme templates. For shopify 2.0 this app is not recommended. The app is messing with internal links often. If you don't pay attention your site is probably unusable and showing a lot of 404 pages in the other language. The customer serivce is fast and good. I guess they have a hard job only working on solving problems.

ROSA was a very helpful assistant, she is a hero ROSA was a very helpful assistant, she is a hero ROSA was a very helpful assistant, she is a hero

Very practical, the staff are always here to help you go trough any matters and this will help your customers to easily change the language.

Nice customer support!

Thank you very much for your help Vani. She was kind and helpful, she helped me choose the right subscription. If she didn't help me, I would have made a bad choice

Great app and really helpful staff. Implemented the app within the same day and was able to get really accurate currency switching

Eine sehr einfach zu bedienende App mit einem netten und sehr schnellen Support. Kann die App definitiv empfehlen.

Great staff. Helped me set up the app and get it up and running on my shopify store. Giving my customers different translations.

The product is, as described, excellent. Customer support is fantastic; they are 24 hours a day through live chat and can resolve any issues right away. They are even able to (when given permission) get control over your Shopify to make the necessary changes. I would only recommend making sure whenever you give someone access to your account, so make sure you know what will be done beforehand so that everything is clear for both parties. Overall, 10/10 is very good; thanks, Johnson and Kaity!

Great Customer Service The CC team was very helpful I used this app for 6 month now. I will still use it in the future

Great app and really helpful staff. Implemented the app within the same day and was able to get really accurate translations.

Really good support, easy to set up and navigate, highly recommend! Whatever you are looking for, I'm sure this app has it :)

Installata da pochi minuti e subito in contatto con il supporto per ricevere assistenza. Mi stanno guidando passo passo con la configurazione. ECCEZZIONALE!

Great app, have been trying to use different apps. and this one works best. Incredible support as well. with very fast response times and knowledge. Recommend all!