Reviews for Transcy: AI Language Translate

Still testing the app hopefully it works well I have to give a review to test it because it won't show the dashbord

Excellent customer service; this is the app you need for your Shopify store great choice! You would not regret it.

Very professional and friendly, to be a beginner I found everything very efficient, let's hope they continue like this

It's very easy to use and the help center and chat options solved my problems really fast! I recommend it

The app is very user friendly. I like that you can put your on twist on the translation. More than the app itself, I am rated the team behind it. They are always there whenever I have issue with the app. They are efficient, working on resolving the situation fast; which is crucial for small business like mine. Thank you

This app functions fine for currency conversions. However, it is HORRIBLE for translations. It automatically translates your store language but the automatic langauge translation is horrible and not accurate. You need to edit the language manually and the manual editing function does not work. I opened a ticket for the manual editing function over a week ago. Three customer service reps have responded including Jessica, Andy, but no one being able to assist. The reps just kept asking for access to the store even if they already had been granted access. It went around in circles and they have still not been able to resolve and / or respond to my ticket. I would not recommend this app and then also if you are using the automatic language translations, I would be worried about the customer experience as the translation is so bad. So disapointed!

app works great translating is fast. Great customer support very helpful and will guide you trough all processes when necessary.

perfect app and performance customer support, helpful people , I advice 100% to use it ,its very useful

Very good app, two in one (it translates the language and type of currency very well) and Lisa from customer service is very kind, she helped me a lot with the integration in my theme.

The customer support is very responsive and helpful, I recommend greatly this app for new users as well as experienced.

Helped me set up my website as I'm a new user. Very good service. Thank you so much! I saved a lot of time.

Best choice out there. Easy to use, i liked the free version of it. Used other apps before and this one worked for me. Great and quick support.

this is so good to translate webpage ,is very easy and comfortable. easy ,and soo good. i wish you you can use it

Customers support & layout customization is fast and satisfying I had issues in embedding the switcher, but the team provided hypercare support for me eventhough i wass on Free plan. So i have subscribed to their paid plan now after my experience.

Very helpful customer service system! Was so worried of those autotranslation and luckily they have different options to handle it~

Jag gillar verkligen den här appen, snabb och mycket trevlig hjälp när jag behöver det. Toppen app jag har 3st butiker på shopify och kommer lägga till Trancy på alla mina butiker

Jane was very helpful and understanding when i wasnt sure of things. would highly recommend thank you

The app was easy to hook up and activate, the option to refine 5 languages is very handy. The format on the page works - overall, it saved us a lot of time!

Just downloaded this app, in the first 5 minutes I was able to get everything set up! Awesome app! Highly recommended

EDIT (CURRENT REVIEW): Transcy really impressed us with their service. Not only did they answer our questions and wishes by providing proper service, but they also listened to us regarding some „issues“ with the app and actually fixed those. I’m genuinely impressed. Great app and great team behind it. Thanks for the service! EDIT: A big thank you to the Transcy-Team. The customer service reached out to us and provided answers to our question. There's only one issue that is disturbing us, regarding the functionality of the app itself. Specifically the "Translate"-Button, which activates the A.I. Translation-Function. By now, unfortunately it has caused us many enragements at our company, due to it activating the A.I. Translation-Function as soon, as you click on it. Technically that isn't much of a problem, since that is what it is supposed to do. It is very frustrating though when you click on it by accident. The A.I. Translation is a great tool for words or basic sentences, but sometimes it causes a variety of mistakes in the translation, which includes grammatical mistakes, wrong font sizes, etc.. This is understandable and fine, therefore we always edited the mistakes afterwards manually by ourselves. The problem is: as soon as you accidentally click on the "Translate"-Button, the A.I.-Tool starts translating an entire page and completely and overwrites our corrected texts. There's nothing we can do to stop it, no "Cancel"-Button whatsoever. It already has happened 2 to 3 times to us by now. Especially our webpage has a variety of long columns, and due to us accidentally clicking on the "Translate"-Button, the A.I. has overwritten our corrections of those columns several times. I'm willing to give the Transcy-Team a 5-star review, if they can adapt to that problem and solve it intuitvely. OLD REVIEW: Since the recent update, you cannot edit your translations manually anymore, unless you pay for monthly subscriptions. I had a few rational questions regarding the pricing plans, but the 24/7 support was incapable of answering them. They kept sending me links to Q&A's, which simply didn't answer my questions at all. This app started as being very helpful, but now it's just costly to us and the service cannot deliver answers to our simple questions.

I used this app to improved costumers relation and make a sale st the costumers convinience it really work i recoment merchant to ad on this app to thirs bussiness on line

really i like it very good apps easy to used thank you for helping me always thank you very much always i will learn more

I used this app to translate my store to provide a better international service and im hoping it works

This App works, very nice and professional, easy to use. The after sales service is very good and friendly.

Ottima app, Eccellente servizio clienti 24/7. hai problemi? ti risolvono tutto in pochissimo tempo. Complimenti