Reviews for Transcy: AI Language Translate

I used this app to translate my store, it was quick and easy. Their customer support is very friendly and they reply in minutes.

I really like the app because it does what it says it does, customer service was great, and very helpful.

SuperDokan

2022-06-22

Lebanon

The app is very Helpful and easy to setup , since the support setup the app to you and special Thanks For The Best Costumer Service "Molly".

Very helpfull and responsive staff. I have the free version but they personally embedded the language bar on my homepage. For free! Incredible service

I use it for cross-border EC. It was easy to understand what to do when the support immediately called out at the time of introduction. It's easy to set up, you can adjust the position of the language and currency conversion fields, and it seems to be easy to use.

Works Perfectly and the support was amazing and I can highly recommend this app. I was guided through the setup process perfectly. Thank you very much.

Very helpful support! Quick implementation help. The application seems to be very helpful and easy to use

I'll gave 5 stars due to the technical customer that was very fast and smart, and solved my issues in real time... Wow Perfect!! I hope the same for the app... we keep in touch

I just installed this app 5 minutes back and I had absolutely no clue. i just requested for help in the live chat and Flora came to my rescue. She helped me with it so well the process was so smooth and my entire website is translated in no time! i have been dreading this task but if i knew it would be this easy i would have done it long time back. thanks a million Flora & Transcy. Hope you always provide us this level of support.

John helps a lot. Thank you! It works wonderfully. Hope it works for our customers and brings them convenience.

Nancy was an amazing assistant at helping me set up my translator. Effective and great customer service :)

Integrates and works perfectly within my shopify store, seamless user experience and amazing support team, I totally recommend !

customer service are nice and warm, great sevice! app are powerful and useful(even not use now, but as it discripe), I will check later

nice dfhsfhsffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff

Belle interface utilisateur et vous êtes directement accompagné par tchat pour activer vos langues. En quelques minutes c'est activé ! Top, merci !

Really good App and very fast service. Definitely 5 stars worth. Pro's: - Integrated in Shopify Markets - Nice Switcher design - Switcher integrated in Shopify Theme - Good Auto Translate

I truly recommend this app for shops selling in other countries. Awesome features and a really great support team!

really easy and quick install not bad at all and daisy was happy to assist me with my problems. nice 1

snelle reactie op de chat ze helpen me goed met mijn vragen en lossen alles snel op dikke prima er fijn!

This is really a plug-and-play app for language translators. The best one so far and I highly recommend it. The support is quick and very helpful.

Never take their optimization for the speed of your site. I asked their expert to fix the errors in the code of my site to speed up the speed of the site. The price is 150 €, so far it's reasonable. My score before optimization was 18 out of 100, after the service finished my site had a speed of 22/100, which is ridiculous, I felt like an idiot and of course for them the situation is quite normal for them they have optimized my site well and they are happy with their results, it's nonsense. For me, this is an application to be strongly avoided and never use their expert for the speed of your site !!!!!!!!

Very quick and easy setup and great support! The team was helping me out from the first minutes I started using the app

Très interressant bien que ce soit bizarre qu'une appli de traduction ne propose pas son back office en plusieurs langue !! Sinon Service client rapide.

Charlotte was great helping me with setup. Really great translation app. Recommend it to anyone who wants to translate their store.

Worst experience ever. Although we opted for the Premium plan, they made us wait 5 days for an app that has missing translations, false translations and our website's usability and speed went down considerably. We are shocked to see how this app can have so many positive reviews. I think most of its users don't speak any other languages. "Check out" was translated as "Vérifier" in French which means verify. Apps are not translated, doesn't integrate well with Shopify Markets. The support is terrible and slow. An overall catastrophic experience that made us loose a lot of revenue during 5 days due to bugs, errors and mis-information. We were promised 24-48 hours, then a specific day and none of these delays were respected. Unprofessional, unethical and uncaring -> worst experience with a Shopify App. EDIT: They didn't even delete their code after saying that I wanted to delete the app, they basically just sent an article on how to delete left over code, worst way to treat customers!