Reviews for Tracktor Order Tracking

Signed up in February. Had Tractor team install which took a day. So far it's operating beautiful. I'll report more next month.

It works pretty well out of the box and support was quite fast. However they do overcharge on usage fees due to their definition of what an order is. If you are a store like us that has a lot of unpaid orders that are cancelled or orders that do not require shipping, you will get charged on all of those too. In my view it doesn't much make sense to charge tracking management for an order that does not require shipping and will never be shipped. We did raise this with them and they don't want to change their definition as they say it would affect other stores using the app too i.e. they must be overcharging a lot of stores and don't want to lose that revenue. UPDATE: Their reply below is factually incorrect. They charge for unpaid orders. Very deceptive to admit it privately and pretend it's not happening on the review page. Come on guys, be honest!

I really love Tracktor, it's been a great addition to my store. It makes it easy for customers to check the status of orders and it links nicely with vendors I dropship from.

Bijoux Medusa

2021-02-22

Canada

THIS COMPANY DIDN'T HONOR LEGACY PLAN FOR FOUNDER SUCH SHAMEFULL PRATICE! Stay away, they billing model charge you per month + per order. So you will have tons of usages fees on your monthly statement.

The app itself is quite useful where tracking is concerned, but so are most other tracking apps worth their salt. What puts Tractor apart is their client service. They are very happy to adjust their app to your specific needs and if you have any issues, they will sort it out very quickly. A++ for Tracktor and team!!

Quickly, friendly Support. The answer of my Question was being solved in few minutes. The app is practical and the support ist high quality

This app works great in Europe & support really helped us install it properly. Much recommended thank you !!

Customer service is very fast and kind. lovely interface, and wonderful support. Best tracking app out! Would highly recommend it.

Only work for 2 orders out of many. We are using GDex, Poslaju in Malaysia. Wasted lots of our time. Spent 2 - 3 weeks going back and forth and it still doesn't work.

I used the Tracktor Expert Install Service, the response was fast, service team was very friendly and best of all, it's free. Would highly recommend.

very good easy to use i recommend. customer service is good. you can also use it with klaviyo which is a plus!

i was speaking to mandy h today he helped me soooo much . he setup the store for me in less than 2 min. he is great with what he is doing and the app is super good highly recommended .

Great App. Even better support. Super quick and responsive. I had a minor hiccup on my end, that they quickly helped me with. Shout out to Matt V.

The support team literally went on my Shopify store and did much of the setup for me. (they asked first). TOTAL GAMECHANGER! this app will cut my customer support time in half. setup and forgetFirst of all, the customer service is out of this world. The support team literally went on my Shopify store and did much of the setup for me. (they asked first). TOTAL GAMECHANGER! this app will cut my customer support time in half. setup and forget

This app is a game changer in our store! It makes the shipping process so much more transparent for our customer who are far more satisfied since we installed the app! Additionally the customer support is absolutely great. We get fast answers for every question which comes up. Highly recommended!

Amazing real time Support staff that answers all your questions on a live chat. All the representatives are super helpful and knowledgeable

It was fairly easy to install and covers the carriers which are missing from Shopify. Happy with this app so far.

Instale esta aplicación y tuve un pequeño problema. y contacte con ellos me solucionaron super rapido muy recomendable sobre todo por el servicio de atención al cliente. Operador Abby Salvador saludos.

This app is amazing Easy to navigate and looks really professional. also the support is in a whole other level good job Keep it up!

Very great service answered very quickly and helped me with my problem and solved it. Thank you Matt V. !

I have just installed the Tracktor app and it wasn’t working and Annette and her team were amazing with assisting me to get it to work. Outstanding service. Thank you.

After i contacted the customer service, all my issues was fixed. The Service is really fast and good, i appreciate it!

Literally perfect app. Has everything You need. Support is also helpful and replies very quickly and conveniently!

There orders doesn't sync well and the customers service is bad so, my customers are not happy when they track their orders

This App is really good. The customer Service is just perfect. They reply very fast, and they really take time to help you with every Problem you have! I'm really highly satisfied with their service.