Reviews for Tracktor Order Tracking

Super helpful support! After briefly discussing my issue, the Tracktor representative was able to help me quickly. Keep it up!

is really a nice app, i work very well with it and i can't find better.I recommend it to all sellers

installing was easy I am new to using this app but so far I am happy even though I haven't used it yet

The staff were quick to respond to my inquiries and helped me make it work quickly! I was impressed. Great app and costumer service

Ich bin total begeistert. Gleich zu Anfang hatte ich eine Frage und mir wurde superschnell geholfen. Alles läuft bestens. Kann ich nur empfehlen

Super schneller Support. Ich hatte ein Problem mit ein paar Kleinigkeiten zum Tracking. Das Problem war in wenigen Minuten gelöst. Vielen Dank!!!

Tracktor provides an important function. I have found them to be the best order tracking app on Shopify. The team are friendly, professional and technically skilled. I highly recommend.

Had a problem with the tracking page not displaying correctly. Within 30 minutes of contacting they had jumped into my store and added extra code which resolved the problem!! Responsive and straight to the point, could not ask for more!

Funktioniert alles super und wenn man eine Änderung vornehmen möchte die nicht manuell geändert werden kann ist der Support wirklich sehr schnell und hilfsbereit!

Absolutely Stunning! Super easy to set up, amazing customer service with incredibly fast responded times. 100% RECOMMENDED.

One of the best shopify apps i ever USE Fg

Very very fast and good support. Abby helped me a lot in a very short time. I had a problem, I didn't know what to do but they answered me immediately via the chat function after 2 minutes and helped me.

Fast and very helpful Support ! i can recommend the whole team for tracktor. It's also a very useful plugin and cheap !

A really great App with awesome customer support. Really helpful and caring about their customers. This is a must-have for everyone who wants their customers to track orders on your Shopify website.

Super App bis jetzt hat alles geklappt falls nicht ist der Kundensupport wirklich schnell und zuverlässig. Top!

George and Willy

2022-11-21

Hong Kong SAR

Our customers always ask the question, "Where is my order?" This app solved that problem by creating a simple but beautiful tracking page for our customers to use whenever they need. The support team has been super helpful with all of our requests and we have already seen a huge reduction in customer service requests. Thanks team!

I used this app since my store opened, and it works great. Easy to track, analyze, integrates in sec. I recently changed my store theme, and it had some issues on the display within the tracktor page, and their support replies quick and solved my problem with a helpful manner and speed.

Great app that does what it says it will do. And great support team. They speedily set up the whole thing for us.

I ship from US to Brazil, and tracking from brazilian correios can be confusing sometimes. I had some questions and Abby from customer support was awesome! he help me a lot to fix few issues on brazilian tracking number, making my customers understand better to track their orders and made my job much easier. App is easy to use and setup! Thank you ABBY and Tracktor!! Its worth every penny!

Ich nutze die App noch nicht aktiv, hatte aber ein Problem bei den Voreinstellung. Ich hab den Kundenservice kontaktiert und super schnelle, gute Hilfe erhalten. Wirklich sehr nett und hilfsbereit!

We used this app to allow our customers to check their orders without having to leave our website. I can emphatically say this is a great app to have, it is very detailed, and you are able to track the exact whereabouts of the packages at any given moment. Additionally, they have a fantastic customer service team, they follow up at all levels, and they were able to resolve our initial issue in less than 24 hours.

I like Tracktor for the information it provides to our customers but I am really disappointed that I need ANOTHER app in order to change order status automatically. I can't use Shopify Flow. The main reason I installed this app in the first place was to be able to update our customers as to where their order was in our processing queue based on the time that has passed. We may keep it installed on our store and we may not. I haven't decided yet.

I loved that i could add support into my store and they set it all up for me, made it much more stress free

Always facing issues that the app did not track properly. The customer service team is no longer able to help :< Not recommended

Having used Tracktor for a few months now, I can easily say it is one of the very few (2-3) apps that are a must for my store. We tried chat bots, more promenient FAQ pages/sections, emails, etc. and nothing seemed to make an impact in our support queue - and many of those emails were just people looking for an update on their order. Eventually, based on a recommendation we tried Tracktor and since then we've seen a 80-90% reduction in our Support queue. First, it fully integrates with everything (including one of our other must-have apps, OrderlyEmails), and it shows all the information that we need. Big bonuses include the ability to "override" shipping locations by country, and the fact that when our customers open up their order via the Shop App, it automatically takes them to our tracktor page. Thank you for creating such a great app! :)