Reviews for Tracktor Order Tracking

Terrible! Didn't need this app for the month of June so I uninstalled it right after I got billed for the new month and requested a refund for $100. They have denied my refund so I will be taking my 3 other stores to another developers app. Don't work with these guys they will just take your money and screw you.

Alan really helped me out. Tracktor's customer service team provides exceptional service. Their team easily fixed my problem in a timely manner!

Awful app! Treats users terrible. They sneakly increase your monthly billing the more people use it. So say if you have 1 customer search their order 20 times you will be charged a total of 20searches instead of just 1 for that customers. My monthly bill went from $29.99 to $199.99 overnight and they even kept billing me when I had the app uninstalled. Terrible will never download a shoppad app again and will be filing a class action lawsuit against the company.

The support team has been very responsive in making sure our coding has been working properly so we can best provide info back to our customers.

My third store using this app, and have been very pleasant experience across board. The Tracktor App is a BOMB! It's gonna blow your store sales through the roof, aids the customer experience and save countless hours of having to respond to the dreaded question - "Where's my order?" Every Shopify store owner needs this BOMB! Plus, customer service is super responsive AT ALL TIMES.

Works really well! Easy to install (the developer helped me) - love that customers can easily track their order- cuts down on all the constant queries!!!

Great app, good customer service. Super easy to setup and super professional execution in terms of how it works/integrates with my website

They were very responsive to my request. This is a new app for me so i will write a follow up review once the tracktor is being used.

I was so impressed with the app AND the excellent customer service! It was easy and they did the install for me, They helped me fix things that i didnt even know should be fixed! I am very impressed!

I was getting assistance for Kit Karts and Mandy saw that my Tractor page could use some help. Without me even asking, she made my page look 1000% better. Now that is proactive customer service! Thank you so much Mandy! Today I reached out to Matt and he was an awesome help as well. Great support overall!

The app is an awesome add on to the store and the customer support that they provide is on another level entirely. My request for assistance in integrating the app to the store was attended to within 1 day and it's working just fine.

I recently installed this app and find it easy to use and worthy! The support team is helpful and kind. Must give it a try.

Great tracking app. It is aesthetically better and easier to use than the other well known tracking apps on the market. The support is fantastic too!

A++ Support and amazing app. their support will go with beyond your expectation never fear to try it out

It's an absolutely amazing app with great support. Tracking by order number and not revealing where the package is being shipped from is a huge advantage. The support staff even set up the tracking links on my site within 24 hours and made it effortless (Thanks Mandy!). My only issue is the free plan only allows you to track 5 orders a month which is really low and probably not enough to get customer feedback, but it is worth the $14.99/month imo.

Important app with unbeatable customer support! My service requests dropped after I got tracktor. It is a must-have for all shopify store owners who are selling physical products. Best app in the market at this price.

I actually like the app definitely good! BUT man it can get expensive, Look into other options if you cant afford at least the 100 a month option. Because once you pass 100 orders the price jumps to 100 a month!

Great Customer Service!!!! They responded quickly on live chat and everything worked out great. Thank!!

I was using another app but sometimes the tracking information would be in another language or no update available for periods of time. So far I love this app and it's easy for customers and myself. The customer support has been awesome as well. Thank you so very much!!!

Absurd! Does not work, overpriced, worst customer service, and charges multiple times forcefully during a month period but states billing is once every 30 day cycle!

Really great support and app, works really well for tracking orders! Staff responed fast and set up app for free!

I had a couple questions implementing this app since I use drop shipping and it's obviously very complicated process to track orders that way. However, Mandy from the support team was able to help me out in a very short amount of time! She's the best! I recommend this app to everyone who wants to save a ton of time responding to emails from customers asking about their tracking info. 5/5 stars!

La mise en place a était très rapide, ne connaissant pas, j'ai juste mis l'application et c'est un technicien de l'application qui a fait le reste pour moi sur ma boutique. Maintenant je ne sais pas encore ce que sa va donner par la suite, mais j'ai mis 5 étoile rien que pour l'installation, parce qu'il ne son pas obliger de le faire pour nous. Merci de m'avoir aider.

the App work very fine and we are very happy to use it. fast and easy installation. thanks to the team for the great work

i needed help and they did waaayyy more than help me and i appreciate it so much. i recommend this app to any and everyone starting a store. Matt was awesome