Reviews for Tracktor Order Tracking

Nice app, but extremely frustrating customer support and upgrade experience. CS will tell you that all data during free trial would be wiped out, no proactive suggestion or advice till we chase, they just ask you to say goodbye forever to your all-gone data. Do not really know if we should continue with this app even though we have already paid for the upgrade. No one is getting back to me and explain clearly where my data has gone. We are having some trust issue with the app.

The app is just AMAZING and Annette from the support team has been really flexible and helpful. Plus, the look and feel is great

This app is great for your customers to track their shipments and any customs order status! Customer support for this shopify app is amazing!

This app is amazing! It gives your store the look and feels of a big box store. It allows customers to track their orders and allows you to add a track order menu to your theme. The customer service is excellent - thank you, Matt, for all of your help! We will continue to use the free version and will definitely upgrade to the premium version when our orders increase! Loyal fan of Tracktor!

I used this app to track the my orders. You should install them. Now folllow them and then they will follow you.

Amazing FREE support from app experts. Very detailed tracking for all customers. Highly recommend this tracking app!

Kineticsociety

2020-01-29

United States

This app is now the real deal. Back in 2017 when we were considering using it we couldn't bulk edit statuses. Now we can and I love it!

Awesome app so far. Matt was quick and professional with the installation. He added some nice touches to blend the tracking page in with the theme/branding and .ade the experience almost too easy. Thanks!

New to Shopify and Tracktor, reached out to customer support and they helped solve my problem in minutes, most courteous and understanding!

Great app worth every penny definitely recommend this app to anyone’s e thinking of downloading amazing

Super cool! Installation was easy and for the carrier mapping, I needed some help as well as for some design aspects of the tracking page. This is BY FAR!! the fastest customer service/chat I've ever experienced.

Super gute App!!!! Du brauchst Hilfe? -Der Support Antwortet Blitzschnell und richtet es nach Wunsch schnell ein, sehr zu empfehlen!

Awesome app that works like a charm. I had some trouble setting it up in the beginning but the customer support was super swift and helpful!

Traktor is a really great app, especially if you're just starting out. Customer support is awesome. Matt went above and beyond to help me. Tracktor also allows you to hide specific countries that packages are coming from (ie: China). Lots of great features.

Great app! Very responsive support team! I had some minor issues with the rendering of the tracking page and they got resolved in a very fast manner.

Excellent App , outstanding support from the staff. My friends also started using it. Highly recommend it ++++++

Pleasure working with these people they really are the best. They've helped me through everything ty

Amazing service! I had problems with my ordr showing up today and customer service was able to help me fix it. I was in a bit of a rush for work so I told them to just take care of it for me. An hour later I returned from break and the problem was fixed. I forgot the name of the customer service, but she was very kind and helpful and to me that is very important. I don't like feeling like I am bothering anyone when I ask for help but with her, she seem to be more than happy to help. Looking forward to a long term relationship with Tracktor as I try to grow my business. Thank you :)

I honestly cannot share my opinion how this app performs in practice yet. What I can say though, is that the support is very fast and engaging so far. They are friendly and quick to resolve a customization request. If I get collect more practical experience on that app, I might update this review. Thanks so far.

Great customer service Quick to respond Quick to troubleshoot ANY PROBLEMS HIGHLY RECOMMEND this app

La aplicación parece buena, pero debería permitir hacer el rastreo sólo con el número de pedido, me parece que se deberían darnos esa opción y dejar nos decidir si pedimos mas datos o solo uno para decirle a nuestros clientes dónde se encuentra su pedido. hacer fácil y simple, pedirle más datos me parece complicarle la vida a ellos.

This is an exceptional app. Easy to set up (as the team at Tracktor help you if you get stuck and in super fast time!) and it is easy to use and the lay out looks really good. The team at Tracktor even matched the layout to the colours I use. Thanks you so much Mandy, your a star :) Sharree https://petitquelquechose.com/

Great app, UX and back-end. Easy to set-up, layout well-designed Exceptional customer service. Concise, personal and relevant replies to questions received typically within minutes

Honestly, I could not be happier with the choice to use "Tracktor". They were recommended to me by a community that I am apart of and I am more than pleased with my decision. It is easy to setup, however, follow the instructions or you will end up asking for help as I did. Nevertheless, without even asking for assistance, they had sent me an e-mail asking how things were going and if I was able to install it correctly in which I then asked for help. They were eager to help without hesitation and were quick to respond. Great customer service! I worked with, Abby Salvador, who was kind and genuine. The communication back and forth with her really ensured me that I made a good decision. Tracktor works so well and also looks great. Really professional and great layout. I am impressed and happy that my customers will now have an even better experience when shopping at my store as they will have the ability to check on their order directly from my site without having to go to another site. Also gives them a reason to spend time and possibly shop again! Kudos to you Tracktor and especially to Abby for her excellent customer service skills! Will definitely be recommending to others that come my way! Happy Holidays!

I used the live chat option to contact the support team for the app and they literally answered in seconds, requested access to implement a styling change I wanted and made the change all in a matter of a couple of minutes. Very impressed with the customer service! I also use their Coin app which is awesome. Recommend!