Reviews for Trackr Order Tracking, Tracker

Great app, easy to customize in order to brand it according to the look of your store. Customer support was very helpful and quick. Responded to all questions and requests in a polite and timely manner. Definitely give this app a shot.

Muy buena atención al cliente y fundamental esta app en cualquier tienda. Los clientes ya no preguntan constantemente cuando llegará el pedido.

This App is really good for finding the right carriers without doing anything, better than AfterShip, and a lot of other tracking apps I have tested, wich needs some help. Trackr would be better if the tracking info was updated more often or faster, so the customers don't leave the tracking page before it finishes the status update. Sometimes the parcel is delivered in post office, but the info is not clear enough for customers. The newest line should be Delivered or Delivered in Post Office and so on.. but it stands at the 3rd line for exemple. The tracking details would be easier to read is there was not the First Letter Upcase At Each Word And City. The translation to French can be much better, and easier to understand for most of the customers. Maybe Using Deepl or any other good translation API ? Trackr is a really good App, with the possibility to add more info on the tracking page (helping customers for FAQ or Important notice). It deserves a long life and a better place in the Tracking apps. Good Job !

The app works perfectly, it has saved us a lot of work for our orders. But the best, the technical team. We had a problem on our subject and they fixed it immediately. 100% recommended!

Why it still shows package is in China if I selected "Hide Carriers"? Please let me know. Looking forward for your reply.

My installation went smooth. The support staff had me up & running the same day I purchased the app.

worked good for me. good value for the price. I'm just unsure right now if I will renew for another year or find another option. Thank you.

WAIT WAIT WAIT! I was looking for a tracking app that allows my customers to see where their package is without ask me and redirect them to 17track (awful site full of ads and NOT responsive). I installed and tried almost all the apps on the marketplace and this is ABSOLUTELY the best so far. Result: I decreased custumers email by 70%, Unbelievable! PRO: -Excellent design, clean and very responsive -Support is great, I asked to add my customers' local language and they did in 2 weeks (I understand it's not easy) -You can hide chinese location and couriers until the Western destination (THIS IS THE BIGGEST PRO EVER) -You can add custom text explaining customers delivery time ecc -You can send automated emails once the shipping status change. This will save you lot of customer service time to dedicate to the business -It's very cheap and affordable for everyone CONS: The only cons I found after 2.5 weeks is the regret of not founding it before. My rate is 10/10

Solid app - has helped our customers track their own packages. Interface is easy to use, has good options and support is always friendly, ready to help and efficient too! Thanks.

Great app. it is perfect for customer shopping online. try it and let the customer know where their package.

Impossible to select carrier.... useless and waste of time Impossible de choisir les transporteurs donc c'est juste une perte de temps

Great app! Highly recommend.easy to set up, beautiful interface, fast customer support service. 5 stars.

Vraiment je n'ai pas l'habitude de mettre des avis mais là je suis obligé. Cette application est juste parfaite, et la page de suivi est super. Son service client est très performant, ils répondent très vite et font tout pour résoudre les problèmes. Merci à l'équipe TRACKR

Perfect application, save a lot of time. Customer service 100% effective when you have a problem :D

Absolutely needed to give your customers and yourself peace of mind. It'll save you hours needed to respond to customer inquiries about the whereabouts of their order.

Very good app. Easy to use and manage your tracking. You can hide the carriers. Plus, you can translate in any language. Perfect support team. I recommend.

Hello, I am trying to get support tickets resolved, but I got this message : "A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: support@supportvertex.zendesk.com (ultimately generated from support@eoscity.com) High probability of spam" what is your support email and how I can contact you, I am concerned that you will not support if I have any questions. Please respond. Thanks.

Aqua-Tech

2019-04-03

Canada

I use this application to have a very attractive tracking page within my site vs having my customers go to our couriers site which is lackluster. The App support team are excellent and the application is so easy to use and setup.

Like the app design and concept but felt that it could be better if the tracking provided images of our shipped products for a much better customer visualization and experience. Would be even more perfect if the email template could be customisable such that we could include our shop logo in email notifications as well as auto-inclusion of shipped product images and perhaps a test email function so we could see how customers would receive our emails.

A very good app ! My clients are very happy to track their orders. Great support team, thanks a lot !

The app is ok. Could be much better, the graphics are not very polished and the ability to use the store's fonts is a must. Also tracking for older orders. How does the notification emails for customers look like? Show us and let us customize them.

Bonne application, s'intègre bien au site, prenez le temps de bien configurer les prestataires postaux.

The app is good looking and the support has helped me when i needed them. Good app, worth the price.

Really good tracking app with great customer support. They customised the app so it functioned better with Shopify shipping notifications.

Great app initially did not understand how to use and was ready to write a bad comment Supoopt helped set up - everything works fine