Reviews for Tolstoy Shoppable Video & UGC

I was having issues with my video and spoke with Mikaela to troubleshoot. She was more than helpful, and went as far as to actually install the correct video on my site and on mobile. I expected the usual support response that tells you to read an article, but this 1-on-1 HUMAN interaction was so appreciated!

Charmed Aroma

2024-09-20

Canada

We have some challenges during implementation but the Tolstoy team has been very helpful and supportive in helping to resolve all the issues. I like the UI, not much customization is needed, it goes with any theme. It is also super easy to import your videos and it has been running smoothly on our site.

Mikaela and the Tolstoy team were awesome to work with. They quickly helped me customize the video carousel on my site, and it looks perfect now. Communication was smooth, and they made the whole process super easy. If you’re looking for great features and even better support, Tolstoy’s the way to go!

Icecartel

2024-08-24

United States

For $300 a month this app is buggy as hell. Always super frustrating to adjust anything in this app, it's always glitching and you have to do simple tasks 10-20 times for it to finally work. Everything you do keeps resetting. Incredibly frustrating to use but decent app.

Leaf Shave

2024-08-22

United States

This app has become the most widely integrated app across our site. We're using it on nearly every product page, on our instructions and educational pages, and more. It's really easy to use and implement, and the support team is immaculate. Whenever I've had questions they've been so polite and great at follow up too. Thank you tolstoy team -- customer for life!

Very helpful Team! Thank you to Mikaela and Niezl, you guys are amazing. I talked with Mikaela from Tolstoy about changing location of arrows on my main page carousel, as they were not very intuitive, and the Tolstoy team was absolutely helpful beyond my expectations in customizing it. Not only did they send me an updated code, but also helped me implement all the changes, and now the arrows are exactly where I wanted them. Everything happened very efficiently as well - from my email to proposing and implementing the custom to solution in a matter of one or two days. Apart from customer support, the app itself is rather easy to navigate. So far I like the design and functionality.

Incredible app functionality, exactly what we needed with very personalisd support. James Balance Coffee

Support was excellent. I am loving the app so far and being able to get some videos on my website.

Set up was super smooth and uploading videos to each product was quicker than expected. Great support service!

Niezl from Tolstoy is amazing! Helped get set up and running on our site! Great app and great support! Thank you!

Love this app. Great way to showcase UGC on homepage and product page. The customer service has been very responsive, even setting up an onboarding call to answer my questions. Highly recommend.

Thank you! 🙂

This app is so easy to use. And support is fabulous! I hope this is affect to conversion rate.

Tienen muy buen servicio al cliente, su respuesta es rápida y asertiva. y no hay aplicaciones que sean similares. Esta app si tiene algo que marca la diferencia.

Really easy to install and fab customer service (thank you Mikaela)! I’m only just getting started but can already see how videos on my website are going to help customers feel more confident to purchase.

Loving this app so far, it's been great to get some videos up on my website and really showcase our products. One of the best parts about this app is the support. Niezl was so helpful in getting this set up for me and has been super responsive. I'm looking forward to checking out the analytics and seeing how this improves our store and our customers shopping experience.

O aplicativo é bom! Mas excessivamente lento ao configurar. Os videos carregam bem no site e o visitante não tem problemas. Mas seu dashboard é muito lento. Os produtos não carregam, para vincular produtos aos vídeos você precisa ter bastante paciência. Poderiam melhorar!

Great app to feature UGC content. I'm using it to show UGC content on our PDP. The app is super easy to use and I was able to setup in minutes. The team is also super responsive and able to assist.

Love the app and the support! Mikaela and the team are absolutely amazing!

I am a new user to this app. I found Niezl to be extremely helpful, and very quick to respond to my questions, regardless if they were basic. He helped with customisation, installation and launching of the app. Also he was very quick to respond to my emails. Great app!!

Support is fabulous, I have just implemented Tolstoy and look forward to seeing how it affects our conversion rates!

Great seamless way to add UGC to our D2C experience! And their support is great - fast response and super helpful!

I'm so happy with your applications it's a good application it helps people to use

So far so good! This app has been by far the easiest to setup - plus it is very intuitive. Highly recommend. It was up and running within the day!

This app's performance and features have me genuinely excited. It's evident that it'll be a game-changer for our online store, elevating the shopping experience for our customers and ultimately driving more sales. Its user-friendly interface and flawless integration with Shopify make it a breeze to manage. I must commend the Tolstoy team for their exceptional customer service – always there to assist promptly and effectively. Without a doubt, I highly recommend this app!