Reviews for Tolstoy Shoppable Video & UGC

support is next level - Mikaela is very knowledgeable and she worked with me on a code embed issue until it was fixed... very impressive

We absolutely love Tolstoy! From the moment we added it to our site, we saw an immediate increase in engagement and sales. It’s been a total game-changer for how we connect with our customers. The platform is intuitive, beautifully designed, and so easy to use. Highly recommend for any brand wanting to create more meaningful, interactive experiences online.

We’ve been using the Tolstoy app for a month now and it’s definitely helped improve our store’s conversion rate. The metrics look great and it’s been a worthwhile investment. Mikaela helped me set up a hero video on our homepage — she was super efficient and we’re really happy with her support!

Tolstoy have been an amazing tech to partner with. Their team are incredibly accomodating, open to new requests and have been great to work with - incredibly responsive! We've also seen great results from showcasing our strong UGC across our website.

so far so good, i just downloaded the app today and have enjoyed using it, really simple to do yourself with no experience with websites! its talks you through the set up and has videos to help! i did mess up a little and could not find the videos on my product pages after thinking i was doing everything correctly, opened a chat for help and mikaela helped me right me away and fixed the issues i had in a matter of seconds, which saved me alot of stress going round in circles, appreciate the quick and helpful information right away!

Atendimento, treinamento e ferramenta excepcionais. Recomendo a todos para impulsionar as vendas, conversão e branding! Estamos colhendo bons resultados dessa parceria!

Tolstoy has revolutionized our game. The customer service is amazing and the video experiences are elevated & customizable. Gilbert is an amazing account manager and we are super excited to see what is to come.

Awesome app and phenomenal support, thank you Mikaela!

A great help. Love the app and good customer support.

Great app to use, the team have been fantastic in supporting various queries of mine. The analytics show the ROI the app generates and it is super easy to use. Mark was fantastic for my small business and helping support our growth.

I'm so thrilled to have found Tolstoy! It is so easy to use, add to your website and improve the product display for customers. Their AI studio is also so fun to use! This has to be my all time favorite app I have discovered on Shopify!!

Amazing and great support from Mikaela

Fantastic customer service. Prompt response, and very helpful. Best of class!

Tolstoy has been amazing setting up our UGC platform and helping with any issues. Mikaela in particular, has been incredible - jumping on calls, answering emails promptly and fixing issues. Thank you!

My Shopify theme meant I had to build in the code, but the team helped me to do it within a matter of hours and super happy with the outcome! Thanks guys, 5 stars!

Tolstoy is unmatched when it comes to any other products on the market. Their support/customization make it a seamless interface to install and get live quickly! We are already seeing CVR drastically improve after implementing this app across our homepage and PDPs. They are innovative and overall would recommend this to anyone looking for a video/UGC app!

We recently partnered with Tolstoy during our replatform to Shopify and have nothing but praise for this amazing team and tech. Since the initial kick off calls, to install, and everything in between has been seamless. Hats off to Mark the Tolstoy team, you've been incredible to work with. We're now seeing noticeable results with lifts in engagement and our PDP CRV is tracking up.

Tolstoy support is top notch!! As soon as you have questions or need support, the respond right away! Great app!

An hour into this app and I can already tell this is going to be great for our website! It is so easy to use and Mikaela was on it within minutes of any questions I had. I really appreciated her sending pictures with arrows and highlights rather than just text answers. That made it so much easier to navigate through the questions I was having! This app is awesome and I highly recommend!

Adept Cosmetics®

2025-03-06

The app is hard to use and the customer support is extremely slow to respond. I do not recommend the app at all.

Good technology and a very responsive after-sales service in the event of a problem.

Great app and great support. We have tried many other video apps before but Tolstoy is by far the best!

Tolstoy has been an integral part of our website! Mark and the team have been amazing on this journey. The integration process is easy, and adding videos to different modules is also straightforward.

Excellent service! Very helpful team, and this product will definitely boost conversion with ease!

I was having trouble setting up the product page stories and had wonderful assistance from Mikaela. We quickly solved the problem and loving how it looks on my clients website. Thanks team!