Reviews for Tidio Live Chat & AI Chatbots

Day 1 and so far so good - helped with conversions already today! So much easier than long, drawn-out email conversations. Helpful advisor on live chat for installing on my MAC too.

I will be the devils advocate here and do a real rating. I had problems with this application from the very beginning and its NOT smooth at all, and is very glitchy since the update as well. Terrible customer service, very very glitchy on my desktop as well as my phone. Shows me notifications when I didn’t have any, was terrible with communicating with my mobile and desktop. I would get several notifications when I WAS the one who sent the messages. The update was horrible with geo location, no cart updates for customers and no cart information at all. The application is simply a glorified text message, nothing really that works great with Shopify. Just a terrible app. On top of everything else, every time I went to customer service, they always had me do leg work, take a video, send screen shot, do this, do that, never looked into the situation at hand. Send you general links and information. Customer service is lazy, and simply never fixed any issues. I will never be coming back to this chat application, was terrible from start to finish.

Great app!! do everything its says

thank you for app . Very good idea

Very Useful and Easy to install and use app. It helps us be close to our webstore's visitors. Integration with email app and other apps make it a very good app to use. The support team is doing really good. I recommend it.

I am really enjoying the features of this app. It's easy to use and has a large range of features. It's appealing to the eye and just works like a bomb! Thanks guys

Love it. Especially on mobile devices. -------- SuitsOutlets.com is the official website selling discounted men's suits.

Application works great. Tidio looks good, downloads fast and is very userfriendly. Best app to communicate with customers and I've tested a lot of different apps.

Amazing app and a must have! Hands down. Their API response is way too quick and exceeded my expectations. If I toggle my status from Tidio Android app from the phone, it reflects the status on my site in less than a second. BLAZING FAST! On top of that, the chat and backend interface is way too user-friendly and modern. These guys know what they are doing! Keep it up!

Great support! I was kindly walked through an issue I was having and got it resolved very quickly. Awesome app, great capabilities, great design and smartphone app makes it very easy to keep in touch with customers! Do recommend.

Love the app, but the service is next to none. We work with a lot of developers on Shopify and we have never had a better customer service experience. keep it up guys!

Extremely proactive and responsive support. I signed up on their website with what I thought was the Forever Free plan. I checked my dashboard and it said I was on a Paid plan. I immediately messaged support. Olek responded and manually fixed the issue. He then walked me through all the detailed steps to install their javascript in my theme. And that was it. Thanks Olek!

Awesome app. We're on these chats like hawks and have seen a definite rise in conversion rates from people that are asking questions. The personal touch helps alot. Also the automation sequences are great to keep customers engaged when we're not around.

This app is great. Customer service was very quick and very helpful, Honestly, i haven't received this kind of service in a long long time. Instant messaging and replies. Photos in the chat explaining how to solve the problem. Great Job!

I had previously installed and used this app but removed it due to lack of time on my end to answer every customer that popped up. I attempted to reinstall the app a few days ago (since we've increased our customer service team) but the app wouldn't install on Shopify. The support person was NOT helpful at all. I finally gave in and paid a tech expect to re-install the app on our website. Then decided to go ahead and pay Tidio's subscription fee to get the extra operators and features. However, the app keeps freezing (doesn't alert our team when someone new is on the site, continually displays that someone is on the size when they are not, etc.) and I'm not going to pay for something that doesn't work. So I contacted Tidio support again (and got the same unhelpful guy from the first time) who told me the only way to downgrade my billing back to the free account would be to uninstall the app and then re-install it. Here is my negative review, as promised. You guys need help.

Amazing support staff. Kamil was a pleasure to work with and he was patient with me while he fixed my issues. Highly recommended.

AWESOME CUSTOMER SERVICE. SHOUT OUT TO AREK! (CAPS LOCK FOR EMPHASIS)

とにかく対応が早い。それにつきます。私の運営するhttps://mydogstandard.com/ のモバイルの部分で、丸いチャットボタンが、バグが発生して、吹き出しの絵柄が出ていなかったのですが、すぐにスタッフたちが、その問題に対して調べてくださり、１週間程度で解決しました。途中で投げ出さず、途中でわからないと言わない姿勢に、感動しました。日本の方も、使えるチャットツールなので利用していただきたいと思います。

Hydeandhare

2017-10-17

United Kingdom

The best customer service and has really helped our store so much. We offer one of a kind unique accessories so people are always emailing, our customers now reach out on here! So amazing!

Sportiqe

2017-10-16

United States

Such a great app! Easily customized so it looks great on our website. Support is awesome and I really can't recommend it enough.

Absolutely love this app. What a great conversion increaser. Also amazing customer support by Tidio. Thumbs up

Brilliant customer service and support on all functions.

Good quality chat app, both via desktop and phone app. Pretty happy with features and function, but currently trying another app that offers more advanced features in free option.

Fantastic and responsive support, great to use on web, desktop or even on mobile app. The automation really comes in handy to provide a more engaging experience for our customers! Love it! ReflectionsOrganics.com

Just installed this app and was pleased to find support ready and available to guide me through a couple settings. So far this is a great app easy to use and lots of nice features