Reviews for Tidio Live Chat & AI Chatbots

The #1 app for Conversational Commerce! An e-commerce must, especially for introducing new products in complicated markets, by helping consumers connect with your brand value. Modern design, smart interface..the dashboard could be a little easier in navigation, but awesome! Pro Account is worth every cent :)

Great App! I can now stay in touch and answer any of my customers questions in just a few quick seconds! Excellent support also!

This is garbage. The UI is constantly changing and is becoming annoying to use. We are switching to something real like ZenDesk. Bye.

Great app. Simple to install and use. Has already secured two orders for me. One of them a huge deal. I especially like that you can have this on your phone. I won't miss an opportunity to chat with a potential customer and secure their business.

Easy to install and very easy to use. Would definitely recommend for any store that requires live chat to connect with their customers.

Good customer support, user friendly, recommended

So far so good! I'm a new user but loving it so far.

Altex

2017-03-02

Italy

An app very useful, really friendly technical support. We recommend it

Veedausa

2017-03-01

United States

Great app and great customer support team.

I've have been using this for about a month - I switched from Olark which is highly regarded but it didn't have a mobile feature. So unless I was sitting down in front of my laptop I could only get emails from our customers - which is sucky customer service. The set up was easy however when I updated the iOS on my phone the mobile chat feature did not work if not in wifi (which I am generally not). So I was stuck again forced to sit in front of a screen to do CS.

Ashland Fly Shop

2017-02-13

United States

Really enjoying using the app! So far so good!

Customers can't see what they are typing into the chat box on iOS mobile, either in portrait or landscape views. Support informed me that the issue was known to it's developers and that they were working on it, but that there was no ETA for a fix. Most of my customers use their mobiles on my site, the app not functioning correctly on mobile is a deal breaker for me.

powerful application. connect to your customers

Constantly learning more about what this app can do :) Great customer service!

Powerful functionality and great customization options. Thank you!

EXCELLENT app, very easy to use, great price, modern look.. totally recommended

This is an awesome app that has basic chat features even on the free plan!

Very disappointed in the latest update. iOS users are unable to stay logged into the chat or network communication issues. Switching to a new live chat application.

SIMPLY AMAZING! Even supports Apple Watch! http://www.MultiSip.com

Such a great app! Way better than one of those Facebook messenger apps I've tried. This looks and works very professionally and also has a mobile and desktop app so you can interact easily.

Littlellama

2017-01-31

Singapore

Great UX - easily in my top 5 must-have apps for any Shopify store. Great work!

I highly recommend this app! It solves you customer service problems. I started using Tidio Chat a week ago for my website and I can say I'm so excited to find out about it. It's so convenient, it allows my customers to message me 24/7, I get to fix problems and answer their questions easily and quickly. I also like the fact that it tells me how many visitors from which countries are on my website, and on what page. I downloaded both the app for mac and my iPhone and both works perfectly. Great Job Tidio Team!

Wow...much better than the competition!

Very nice work. Its very useful for any shop.

Awesome App! highly Recommended!