Reviews for Tidio Live Chat & AI Chatbots

Fantastic product & Amazing support team!

very helpful. thank you for responding so fast.

Extremely well-designed application. Would highly recommend to anyone who owns a website in general.

Very responsive and helpful support. Application is well thought out and never had any issues!

Louisegoods

2018-02-06

United States

Initially I had tried Beeketing's FB messenger integration but was having major issues getting notifications on my phone -- seemed to be an issue with FB messenger, not beeketing, but still made their app less than great. (also, some of my customers don't have Facebook!!!) I switched to Tidio, using the free version -- glad I made the change, the interface is great for both my customers and me. I like that they have an app for iOS - I think they have it for android too. Excellent chat management all around, the app is nicely organized and the notifications work. Interestingly you can also hook your FB page messenger up to this and actually receive notifications! 2 birds, 1 app, fam. Also worth noting that the live chat feature doesn't cut into my theme AT ALL, not on the checkout page or add to cart button for desktop or mobile, and I'm using the Debut theme. If anything, it's even more out of the way, doesn't interfere with scrolling. Everything is professional. I haven't looked into their automation features yet but plan to soon. Install was really fast. Actually under 20 seconds. A+ all around!

Mother Erth

2018-02-05

United States

Update: Customer service has been helpful and given me a script which I had to install on my site for a partial fix. I have to use the side bar (can not use the default chat widget as that will still cover the check out) but the side bar is on the side of the screen and when someone clicks it the chat window that opens does not cover the check out button. Be careful. Both formats of the widget (unless you choose a side bar) will cut into your checkout button. I was surprised to find not only did the Modern Them bottom widget take up most of the checkout button, it's invisible hyperlink area extended out past the actual widget itself making it almost impossible to click "check out" almost every where you click on the check out button just pops up the chat. The business theme bottom widget also cuts significantly into the check out button. It would be incredible if they would have more (smaller) options for the chat on the bottom right hand side of the screen that wouldn't get in the way of the most critical functionality of an ecommerce store.

Fantastic app which is loaded with awesome support information allowing an operator to respond to a customers needs intuitively. Love the functionality of being able to reassign a chat to an alternate operator allowing transfer of product query vs technical query to the respective operator. Additional props to the Tidio support team who are always there to answer any support questions.

This app is very good. It's too easy for use

These guys are nuts - they changed their app Mid-December and eliminated offline messages via email when chat is offline... I missed 109 messages from customers during the holidays when we couldn't handle live chat. We never got any email messages. Who wants to email customers from a limited chat dashboard? Not me...

Easy set up. Looks great with my store, I had a choice of colors and photos, so it is a personal messenger. Happy so far. thank you

This app is dope! SO EASY and tons of clean features. I was going to go with one of the known companies but this app come up fast in the Shopify search with 5 stars so I thought why not and I am really glad I did. Reminds me not to always shop brand names :)

Customer service was incredible! App is amazing!

The user interface is elegant and, as you might expect, their live chat customer service helped me with set-up. Quick and easy. We're using the free version and it's the best live chat experience I've seen.

Lovely app. Check it out on my site. :) www.zahy.co.uk

So happy to have found this app - have been looking for something like this, but wasn't ready to commit to the price of other options. The free version of this has been great for our business so far. No hassle to install, great customer service and support when I have had questions. There is also an app that can be downloaded for your phone, so you can get notifications that was and respond quickly. Highly recommend Tidio!

Really like the app- super easy to set up and great customer service

Perfect app. Customer service is flawless, answers enquiries quickly and accurately, and SLA seems to be at least 99.99%. A strong commendation.

Simple and easy to use. Love it!

Simple to sett up, and a great feture is you can get chat, messanger(FB) and company mail in one place.

Works well. Easy to install. Good

5 Stars! This app is Great and its working so well! Highly recommend this app! Check it out in action here! https://silverlots.com

facile applicazione sul sito, completo, ottimo per il prezzo

Kudos for creating a brilliant App. I can chat with my customers from my phone anytime, anywhere! An essential App for any Shopify owner!

VERY happy with this app! The free version has everything I need, it's simple to use & understand, and it works perfectly. Customer service is top notch. So glad I ditched Tawk.to!

Great extension. Works seamlessly.