Reviews for Tidio Live Chat & AI Chatbots

This would be a great app if the plans and pricing were executed correctly. I have a 50 lyro limit (which i paid for on three separate sites). At the end of every month they claim I have gone over this limit, even though i have not. I go back and count up all the conversations and i'm never actually over the limit yet they suspend service anyways. Customer service is unhelpful and combative when trying to discuss this. I would not utilize their service until they develop a better approach to doing business in general.

I really love Tidio! After testing a load of chatbot and live chat apps for my shopify, this one does it all! I already earned 2600 euro’s in a few days from leads and sales through Tidio. Also very happy with the wonderful support! Big fan!

Arek really helped a lot. Quick response, very professional and has a very good attitude.

great customer service, issues resolved fast

great, i will always choose this app

cool

Très bonne application. Je recommande vivement :-)

So far, so good!

I can get the options I wanted and used during the trial elsewhere for cheaper + unlimited, without the meager limits, and separation of all features which truly should be in one package and not separated like found elsewhere. Counting conversations is a joke, these conversations count every time the bot is loaded. it does the job though, but can get better elsewhere please save yourself the frustration and continue looking elsewhere.

Very confusing app. I linked it to my shopify store the first time, but the appearance was not what I had set and saved. I cleared cache and cookies, but the issue was still there. I had to completely delete it from the store and delete tidio account. I created a new one, tried linking it to my store and it doesn't link! I have tidio app installed in my store and it is turned on, but in the app itself it says it is not linked. Aside from that, chatting is available in the free version. Every time I open the app or click anything it shows me that huge pop up asking to upgrade. It is annoying.

Answering problems fastly and accurately

amazing for ticket system

Really useful live chat, plenty of features for the team to utilise and a solid support structure in place

Thank you for your review. We would like the opportunity to investigate your feedback further. Please could you contact us at support@tidio.net. We will do our best to assist you with the case.

The best application when it comes to live chat.

Features I needed said updgrade plan or contact us. I did both and still nothing could not access the features. The order tracking did not work at all. Lyro was giving random information that did not match anything it was given even though it was given 30 manual questions and answers and the links to FAQ and more.

Excellent features!

It's easy to use, has a beautiful structure and cross-platform integrations! I recommend!

great to work with

Than you so much Tidio. Love your Automation and AI powered chatbots and your support staff. Well done!

Way Way Way too Expensive and does not work well. You need about $500/mo to run this app. I spent 50 hours setting up the app on the trial. Then, when I chose a plan, it said 250 conversations for $59 per month. But then only AFTER I subscribed, did the system tell me that I also had to subscribe to 3 other apps in order for it to operate. This is misleading at best. we will uninstall and use another app. Support was useless.

Very good support!!!

It's been great and support really helped me.

Amazing, Fast and accurate

this app is the greatest support app i have ever used. thanks Tidio. great app!