Reviews for Tidio Live Chat & AI Chatbots

I installed this because I wanted a live chat app on my site. It took about 5 minutes total to set up from start to finish, including tweaking to my preferences. Don't look anywhere else, I did the research already this is the winner! Jan in customer service helped get everything perfect. Really fast response and help customizing thanks again!

I have only had tidio for not even a day and wow I am impressed! It looks smart on site, easy to use and it has already increased my customer list. I have more insight too with who is checking out my site and what they are looking at. Many thanks :)

Love it! I had given up finding a nice chat at an affordable cost for our website. But then I found Tidio! It works great, is beautiful, and is full of great features! I say give it a try. You won't be disappointed.

Customer service is very plesant to work with. Chatbots are easy to set up and change and you can easily turn them on and off. The robot bots can track shipments and look up availability for your customers from information in your Shopify store. Recommend this app as one of the best. Much better reviews than a BIG NAME chat. Needjewelry.com Loves Tidio!

I absolutely recommend this app to everyone it is very helpful and easy to work, is customizable and the customer support is fantastic. Congrats on the great app. I already recommend this app to so many people. Thank you!

Use this app across all 3 of my websites, really simple setup, extremely versatile and the support stuff know what they doing.

Tidio Live Chat is a great addition to our online store. It has allowed to be more engaged with our customers and help them find the products want.

Great app, and even though it takes time to chat with people, it is really worth it. We get a lot of customers in our brick'n'mortar shop thanks to Tidio. Great great customer service also. Don't be affraid to pay to get the features, it's worth it.

One of my favorite apps so far! Does exactly what you'd need flawlessly. I tried a few different live chat apps, but tidio ended up being the best

Had a problem with the app. Its 12:18am right now. Many other people don't reply at this time they show up their hours available only. Martin actually took time & Help me Understand why the app wasn't showing up on my site and a problem with messenger. Not only that compare to other apps. I love people can send me a message from my site & I'll get an actual text notification alerting me not only that I can contact them from my phone using I guess the tidio app without having to log in. This make it super convenient. Give this app a try you won't regret it. I try others apps and this been the best one for me.

Aqua Design

2019-06-25

United States

Support is exceptional and perhaps the best of any app we have subscribed to! So far, about .06% of visitors have engaged with our semiautomated customer service bot. We will continue to test different variations to see what optimizes engagement the best.

VIZILOK

2019-06-24

United States

I use this app to help me with customer support. I like that I can communicate with my customers over the phone tidio app on the go. Support is very helpful.

Incredible livechat app! Integrated seamlessly with Messenger and a super user friendly interface. A steal for both the free, basic option as well as paid! Customer service becomes much easier and helps with conversions when potential buyers understand what they're purchasing on the spot. Thank you for making such a stellar app!

Rustic Sinks

2019-06-11

United States

I have been using this app for 2 months now. I have both the communicator and chat features for a total of $30 per month. It is a great price point for me. After setting up automatic chat bots, the features and functions are great. I can see my live visitors and monitor this along with Google live view in Analytics. I have downloaded the app on my desktop and also iphone and both work seamlessly. After a Shopify glitch, the support team worked tirelessly to work out the issue. I highly recommend the app.

Extremely helpful, and very knowledgeable. Highly recommended! So much information available, and whether you need guidance or step by step support, the team at Tidio are always available to help!

A superb app that lets you do everything you could possibly need from a chat app - also has a discreet design which I like. Keep up the good work!

really happy for Tidio's customer service. Very professional and helpful. They always reply my message immediately, and solve my problem. Thanks Tidio team, i will always support.

I'm so glad I learnt about the existence of this app! Super user friendly, amazing UI, and customizable to your brand! The live chat support team (especially José) is extremely helpful and responsive so you know your questions will always be answered. Highly recommend this app to anyone looking for a live chat feature :)

First time using it. Already love it. Support is great and 24/7 available. I spoke to Jose from support with some questions and he answered them and fixed my problem in 2 minutes (I am still on the free version) You can't ask for more. 100% recommended.

The app is very intuitive and it has lots of features. The support is very responsive and helpful and can be reached instantly via chat. Above all else however, it made my site a lot more professional-looking and functional!

Seamless UI. Mobile application support to monitor/maintain chat traffic. Super easy control panel. Amazing support team. If you are looking for a modern, easy2use live chat app for your store, this is it! Thank you Tidio!

I am having a great experience so far. The bot is saving me time and doing a great job capturing leads and assisting my visitors.

Have used this app for almost 2 years and its pretty much flawless! It was my ultimate solution to solve my customer's doubts whereever I go whatever the time. I can resolve the issues from my phone wherever I am. Its extremely easy and smooth and I haven't had any issues till date. Totally recommend this to everyone who wants a quick,simple,user friendly chat service for your customer! My store is- https://whysobluelove.com/ If you guys have any inputs/feedback for me to work on, I'm all ears!

Great app so far, gives the user amazing control. The staff is very helpful too, helped me solve a few problems I had. I definitely recommend!

Shamanic Supply

2019-05-16

United States

WOW WOW WOW - this APP is awesome. Powerful and flexible. Customer support is rock solid and held my hand all the way - I highly recommend.