Reviews for Tidio Live Chat & AI Chatbots

Simply the best! They could do some improvements on the UX, for instance some functions are kind of 'hidden' and not intuitive to find (eg to disable on certain pages you have to find the appearance section and make advanced rules - although this is something everybody should use, because on cart pages the chat icon is over the total price). However, they are the best! Their customer live chat is available in seconds and the UI of the chat itself is awesome!

We checked several apps to find the easiest to configure with the right tool. This app is the best one out there period! Easy to edit and add new chatbots and plenty of material provided to create new bots!

Wonderful app, with wonderful customer service and features. I can't recommend them enough! Thanks!

I really like this app, it's reliable, easy to use, easily customisable and improves the customers experience. I have tried other apps and always come back to Tidio.

Plamenna

2020-08-11

Bulgaria

I love the app, because it is helping me to interract with customers and also improve sellings by sending emails from abundant carts!

Extremely well designed and thought out — they did this right! It was a great experience interacting with our first customer just a minute ago and then seeing that person start to checkout. We are still adjusting a lot of things with our site to reduce friction, and it's nice to have a little site helper always there to cover the bases. Thx Tidio folks!!

Tidio Live Chat is a fantastic app. The support is fast and always ready to help. The app works great and I am happy that we chose Tidio as our live chat and chat bot provider.

i'm using this app to help me with the live chat, and the support team are available all the time. thanks a lot

Currently, I am using the free plan and it has been great, and the fact that I can use their mobile app to chat live with customers is a plus. Their user interface is easy to follow and set up, so you will be up & running in no time. I have contacted customer service once (after hours) for a general question about their plans, and I received a reply in just a few hours after sending. I will be sure to post more reviews as I gain more usage an experience with this app.

I mean.. you havent install it yet?! you missing! Well done Tidio ❗ not enough are the words to explain how usefull this app is. XTRAVSHOP.COM

fantastic app i gained so many customers using this app and its convert so well. i sealed so many deals chatting with the customer immediately Tidio chat alert me

This is amazing. They have conditional logic where you can essentially automate your own chat bot. This sends a message to all your users and welcomes them/way more complicated features. It also let me put my welcome message in any language. This is the chat bot app for you.

I absolutely love this software, it is awesome. It makes you feel so good when you hear the sounds to let you know that someone has entered your store :-). To be able to design our own popup/messages is so awesome as well. thank you!

It works really well, and the customer service is very enthusiastic to help solve problems.Effective monitoring of incoming data。Ability to communicate with customers in a timely manner

Great App, the chatbot feature has boosted sales and tracks those sales so you know where they are coming from

Having Connectivity issues where settings would not save, would not load, etc. Now I cannot even open the app, cannot deactivate the chat bot

Lost connection so frequently, especially when customer needs online support, it is connecting forever. hope Tidio can fix it. Really a bad experience with Tidio.

I recently started using this app and it is working great so far. I'm so glad I found it, and I would recommend it to other eCommerce business owners.

Fantastic app. Great insight into customer behaviour and good for helping customers faster with the pre-send/preview text feature. Only downfall is the price.. For small business with low traffic, it is very costly. For established well to do business, this price would be considered excellent in my opinion. Perhaps a lower cost for new business or small business that have low traffic under a certain number eg. less than 1k visitors per month. and so on. I know there is a free version, but i mean a lower costing version of the full version with the preview text or chat bots etc. The free version isn't very good. It lacks the best features.

I've only been using Tidio for a few days, but it seems to be working well. Many of our new potential clients have been utilizing the chat bot to ask questions which we love. Since we sell international, the feature to translate into many different languages is very beneficial for us!

Tidio is an excellent app for consolidating communications with customers; whether they're chatting with us from our website or from Messenger. The customizable chatbots are a great help, too, especially for FAQs. Lately, however, the notifications have not been working and we've missed a few chats from customers with no way to reach them back. I'm sure it's just a bug and we look forward to its 100% back.

I've have 10X my sales after installing the app and setting it up the right way. I can't wait to promote it to my clients and do the same.

Incredibly easy to set up and use. Works perfecly, Also great customer service. Love it! Keep up the good work guys!

This app has been Just what we needed! Easy to install, Easy to use and customers love it! I've had increased sales with the chat-bots and allows me to have even better customer service, as customers can message me so easily. Also helps our company look more established! Thank you!

A powerful marketing instrument, many customizable options, quick support, I am very satisfied with this app!