Reviews for Stamped Product Reviews & UGC

I need to change my review and say that this company is so big that is unbelievable that they don't have chat support or telephone support for urgent issues. I had a big urgent problem with customers getting 10x more points than they should and it was impossible to contact any support and had to wait for them to get back to me by mail. I will change my review when they update and add a telephone number to support or add a live chat. This company is too big not to have it.

Great customer service with a quick response time! I just signed up for this app, but am excited to use it!

So far so good. The reviews have greatly increased the conversion rate on our site and their technical support is quick and effective!

Their customer service is BS.. Takes so long to respond when I'm having urgent errors. I wish they have live chat available so they can get things fixed right away for users

Love the customer support service! Very quick and detailed answers! Thank you Ashok for helping us out:)

Stamped reviews has been an awesome addition to our site. Everything displays nicely and I'm enjoying using the apps and customizations available with our Shopify 2.0 theme. The support is top notch - I've asked for numerous customizations and the staff has been able to accommodate every request. I highly recommend this app for anyone looking to add product reviews to their website.

Wilderdog

2023-01-14

United States

Stamped 'support' is the worst. Do NOT waste your money on this app. I am paying $600/mo for the Professional plan. There is a permissions bug that their support team cannot figure out, and instead of helping, they simply ignore open tickets. New tickets are responded to, but then I am ghosted again. For this premium price, you would expect reliable support. I am going to uninstall.

Using the Stamped for more than 3 years, very satisfied. The support team helped quickly and effectively.

Very helpful tech support. The Stamped team has also helped us with custom solutions for our businesses needs.

** UPDATE ** Would Not recommend. After removing the app access coding remains on my website. They can not remove it as it distort several product pages. I now have a distorted website and not ETA when the issue will be resolved. Major headache " After using Stamped IO for a year I had to update my review. The basic feature of collecting reviews work fine. Keep in mind you have to pay more & more to collect reviews. Maybe if you are just starting out this app is okay but in you are having more than 100 orders a month, would not recommend. I have reached out to Stamped multiple times for varies things, coding needs to be updated, paid $200+ for a plan for ads to reflect on google ads ( FYI this was never resolved and $200 went down the drain as I did not get access to the feature I was paying for ). You will always have to " leave a message " or talk to a bot. No matter the time of day. This effects your customer service experience as it if frustrating not being able to talk to a live person EVER in the chat. Takes about 24hrs to get a respond and most of the time they send you a link to a discussion board of them assisting another business that's kind of related to your question. Super frustrating because when you reply saying this does not help and you need them to update or remove their code & not send you to a discussion board to do it yourself it takes another 12 hrs for a reply and they still may not help. I found a better app to serve my business, received 8-10 reviews after installing the app which made me feel like emails were not being sent out properly. I followed the steps to remove Stamped IO but the reviews was still reflecting on my website causing a glitch. I contacted Stamped IO, no response. Contacted Shopify for assistance and Shopify contacted the developer to remove the coding, no response. Had to send multiple request to help, my website was down for 24 hrs due to the coding issue. When a rep reached out I provided access to my store to resolve the issue, they never logged in. Another rep reached out and sent me to a blog post to do it myself. Didn't work. Sent more messages & then notice the website was fixed but no one ever responded to my messages or advised they fixed the issue. This process with canceling my plan confirmed I made the right decision as the customer support is the worse. FYI - I have tried all tier plans and never noticed a difference in service or operations.

I'm using this app to increase reviews on my store with emails. I like how you can customize the emails and schedule when they go out. I also like that you can reply to reviews. It's great that they have a free plan available for stores starting out. Also, their support was quick to respond when I needed to tweak the code for my theme. I'm looking forward to the time when I can upgrade my plan. UPDATE: I did upgrade my plan and love that customers can upload their own images of the product they purchased. I now have a Shopify 2.0 theme and needed help again with the code. Support fixed the code and made a video showing me how they did it.

Great app and easy to install with wonderful customer service! I had an issue with not seeing the star ratings on product pages since changing my store theme. Arjun was so helpful and even had a video tutorial on how to place the widget on the page. Thank you again!

Fantastic customer support, Salem was a huge help! I emailed the support team with an issue and it was quickly resolved.

So far so good It's running smoother than most other review platforms. It gives my customers the ability to tell me about their experience super easy and super user=friendly.

Todella nopea ja hyvä asiakaspalvelu. Appi toimii erinomaisesti ja nyt kun tarvitsi päivittää sivut uuteen teeman sain avun siirrossa puolen tunnin sisällä kysymyksestäni :) Harvinaista nykyään! Iso plussa.

So glad we found this app. The customer service is always very helpful even when we have a lot of requests :) Special thanks to Marcel and Kaushik.

I like the app. My friend recommended it to me. It took a little while before someone got back to my request, but it’s working now:)

Paid for one of the versions, you basically get no features, and have to pay even more for basic features. Contacted for a refund but just get sent round in circles by a chat bot.

Long story short: Avoid until Stamped,io can prove they are able to support their customers with a properly working product without need of relying on non existent customer service to get things fixed. Long story: After getting the app installed, we signed up to the Business plan instantly for the features we were after. This is where the headaches started, we were unable to activate features even though the button said enabled after saving, however clicking refresh would show the same toggles switched back to disabled. The features we wanted didn't enable. We reached out to their support to help with these issues, but their customer support is honestly the most horrible part of this experience. It's non existent. I do not see the value in paying X amount a month when there is 0 support. I sent a message on the 17th Nov, its now the 22nd and still no response to a basic issue. Sure its only 5 days so far, but imagine if a critical issue occurred and needed resolving and the only way to resolve it was to reach out to customer support? Screw waiting DAYS to solve it. Because of this, We switched over to Okendo instantly, and Im glad to say our experience so far with them has been nothing but extraordinary. We're so glad we made the switch! We want an app that is looked after and maintained, not make us feel abandoned, especially with such a crucial feature like reviews. Im disappointed because friends of mine who also run shopify stores used to praise Stamped for being the best reviews app, but it seems ever since their acquisition, they have gone down hill. The friends who used to praise Stamped have also jumped ship to other solutions. For those looking for a reviews app, I strongly recommend AVOIDING Stamped, they dont get my stamp of approval. Go with a another solution.

After deleting their app (after years of using it), their Reward widget (part of their Review app) is still visible on our website and we cannot remove it. More than a week after we and Shopify's support team has contacted them, they have still not sorted it out - apart from emailing us a couple of times to let us know they have passed it on to the correct department. Very poor customer service. Will never use Stamped again for this reason alone!

I have never seen such poor customer service like I have been consistently sending email that we need to implement a particular functionality that you supposed to give us already. First we purchased premium plan and the tag/topic filter functionality was not working then you guys said it was mistakenly added and you need to purchase the Pro Plan, and even after getting pro plan that functionality is still not working at all and your support is not replying back on email from last week. If there was rating less than 1 star I would have given you that.

best thing to boost sales its nice simple and easy to use best review app easily promoted and get sales

Customer service are always super helpful and quick to respond! Every time we have needed to reach out to them, they have always done their best to resolve our issue.

Stamped Product Reviews is a great app if you want a more minimalist and stylish review app. Their support and technology upgrades are great also!

Braxley Bands

2022-12-09

United States

With any new product, there are necessary installation issues. the rep assigned to me was Arjun, and he helped us work through 5+ fixes to get our website completely up and running in only a few days. Highly recommend Stamped, the team and app are great.