Reviews for Stamped Product Reviews & UGC

NugTools

2018-11-27

United States

Bad app, bad customer support. We are a small business and startup so we rarely if ever reached the 50 orders per month limit, but for some reason we were always over the limit and review request emails would never be sent. However, that didn’t stop Stamped.io from spamming us with emails that we have reached our monthly limit and should upgrade. We gave up on the app until 11/1/18 when we received an email from a customer. Our customer had received a review email regarding an order that was two years old. The customer was confused, upset and panicked believing that their credit card information had been stolen and used to make a purchase. I immediately checked our records and assured him that no new purchase has been made. So I contacted Stamped.io customer support for an explanation and resolution and this was their response, and I quote: "I checked that you are in the Lite plan and it comes with a monthly of 50 order limit and it doesn't meet your sending needs. …I suggest considering upgrading your plan to a great limit so you can send review emails for all the orders placed." So after two rounds of emails and never addressing why they were sending review emails to two year old customers, we uninstalled the app. Update: No, the issue was never resolved. However, we found a much better review app in Judge.me - no 50 order limit, review importer, more features, great support and it's FREE!

I used this app to add customer reviews to my store. Looks great and the support is amazing! I appreciate the lighting fast response times, complete answers, willingness to tailor the solutions, and endless patience with customers like myself who are completely new to this app. It would be nice if they pre-loaded with sample reviews so upon installation you could see what they look like in your store and know everything's working okay.

Fantastic! If I ever have any problems it is resolved faster than any other service I've ever used, EVER!

vert good app,and thanks To the support team for their help. I recommend it, and like the emails sent to the clients

It's been 3 months since we started using this app and we are satisfied with it so far. The team helped us on how to deal with Google Shopping and for the results to appear on Google organic search.

Poor, I can't uninstall completely after uninstalled the review still be, so bad-----------------, and now I need wast my a lot of time to solve this problem

I have been using Stamped.io for over a year now and I love how the reviews are tracked and displayed on my website. They look so professional. I also really have liked their customer service and tools they have available. I love this app and this company! They are top notch!

Very easy to install and perfectly work as it's described. Awesome customer support and they always respond promptly. Looking forward to seeing how it will change our store! The customer service is unbelievable! They are fast and responsive. Really helpful for business people :)

We use the app to generate and monitor our reviews. The stamped.io team really help us with the implementation of the app and did a great job!

I've used Stamped.io review app for numerous sites now. Each time, received top-notch customer service: a) the tech team is super responsive b) they will go above and beyond the call of duty customizing their app to fit each theme, change the language so it feels like our brand(s), etc. Each time after installing this app, I have seen a real spike in the amount of reviews customers leave, which has directly linked to conversion to sales. Overall, an amazing, amazing and highly recommended!

Kulani Kinis

2018-11-18

Australia

Great onboarding and help from the team - would love to be able to review multiple products at one time. We often get a cart than includes many pieces but a customer can only leave a review for one of them which is a bit of a unusual situation.

I am having a great experience with this review app. What's impressive is how quickly and precisely they provide support via email. I wanted to implement a series of customizations and they quickly supported us. Strongly recommended and quite flexible! I can now automatically send to my clients a request for a product review and display reviews on my shopify using several customizable widgets.

Vanacci

2018-11-12

United Kingdom

Excellent app, and a helpful support team to get it up and running to its full potential. I have been using it for just over a year and have only just run into some problems when migrating to a different theme, but it was a simple fix by the team who had everything sorted within an hour. By far the best customer service i have experienced of any app in the 5 years i have been using shopify. also the app itself is dam good, accomplishes everything you would need from a product review system, having tried a few others in the past, i feel no need to look for another system.

Good app so far and great support, Would like to be able to change avatar images in the future. Looking forward to seeing it work once my store is fully launch.

5 STARS Great app been using since 2016 and gained 100s of reviews. Recommend to anyone looking to collect reviews

Stamped was a great find for us. Here's why: - The ability to collect video reviews at a reasonable price point - Google Rating integration - Reasonable customization of emails and displays - Integration with all of our other relevant tools All in all, it's their customer service that has been my favorite part. I'd wager we're more high maintenance than most stores, and they are always responsive and helpful. Recommendations: - I would love 'widget 2' with a carousel - Email editor could still get a little more friendly and robust But overall, we're thrilled and look forward to implementing Stamped on our other brand website when our pre-payment on our previous tool is up. Thanks for a great tool!

We have recently just started using the Stamped.io app for our Shopify Reviews. Loving it so far. Great Customer Service to help us onboard!!

Product Reviews Addon has done a great job with helping to get our reviews connected to our Google Merchant Center & Google Shopping ads. I currently started using their net promotor score (NPS) function, and there are several more functions I'd like to try out as well. We have also set up reviews to push to our Facebook page. The dashboard has really great info on customer sentiment as well. The customer service is terrific, and they were very responsive and helpful.

Unbelivable customer service. Fully customizable product review experience. Lots of incredible features. 200% recommended.

Lucius Atelier

2018-11-05

Singapore

Absolutely the best product review app! Sophisticated and excellent features to compliment Shopify's Product Review App. Importantly, this addon allows the reviews to be loaded at a faster rate compared to Shopify's vanilla app. Not to forget, we have received stellar support service from Stamped.io team! Thank you!

Great app good support and features

Country Club Prep

2018-11-03

United States

We switched www.countryclubprep.com from Magento to Shopify in 2015. Since then, we've used countless apps and developers, and they've run the gamut from worthless to moderately useful. Stamped.io, on the other hand, has been a revelation. Not only is there a tremendous amount of functionality for a reasonable price, but the responsiveness and development expertise is unparalleled in our experience. Ivan and the dev team have done amazing things with our templates, and our new ability to feature UGC has dramatically improved conversion rates. I endorse Stamped.io 100%!

Love the app, it's been increasing our reviews and sales compared to other apps we have used.

Using this app for multiple stores and they are good. Doing reviews syndication to increase social proof. Will recommend as they have really good features and support

We have been using Stamped for a couple of years now and all I can say is "WOW!!!" Customer service is fantastic and it has been such an easy way for our customers to share their love of our product. I researched other companies that were way more expensive, but what beyond the value was how responsive and wonderful Tommy and his team are. Highly recommend!