Reviews for Spocket: USA & EU Dropshipping

This apps vendors have great products but everything about them are horrible and problematic. They continue to not ship orders or they allow customers to buy products that are out of stock. The app itself is good, the problem is the vendors on the app not abiding by their preset shipping guidelines or responding back to the seller so he/she can provide adequate and timely information to their customers to keep their customers from getting upset so much.

** Update: Customer Service reached out to me and agreed to give me a refund for items that were heavily delayed, and compensate me. I didn't mean to give Spocket another chance but I will try one more supplier before I make a final decision. I'm giving 3 stars because after I posted a negative review about delays and lack of effective communication, I received a very speedy and efficient customer service - Spocket should provide that to store owners regardless of posting reviews on the app store.

nice products overall and i enjoy the fact that it lets you personalized your invoices to custumers.would love better tutorial on what happened once you place the order

Love this app. Best app and support around. They are quick to answer any question you have with in a few mins. They got me up and running in seconds.

This app is perfect for any drop ship retailers. Products are of excellent quality. Love the peace of mind knowing each product is vetted by Spocket before being listed. One thing I would like to see the future is a little more control in on the "import list" page, the ability to select all and/or larger allowances of viewable products per page would be amazing as would save a lot off loading time. Other than that I am living Spocket!

UPDATE: John gave me a call and said: "I saw your review and I MIGHT be able to give you your $99 back if you remove your review you left us." MIGHT!? My review I left on May 16th: Can I give negative stars!? Horrible service. They take WEEKS to help you. By the time they help you, you've already lost out of sales. Going with another app.

has a good selection but would like to see more tech. other than that the clothes and jewelry was good

Amazing App And Everything Is Straightforward And Easy!

I was charged twice for one month, they didn't have a cancel button => your trial registration will result in you being charged or canceling your credit card I signed up with Paypal, and tried to cancel before I got paid, but they didn't have a cancel button, they still charged my Paypal. I was charged twice by them a day, be careful, they won't refund you, this is a lesson.

i m just starting with Spocket and i m liking it, its so easy to use and everything you need to know is there

Recently installed and working on its various aspects, enjoying this app. Lets see how the shipping will work.

Amazing app! It makes drop shipping really easier! Integration with Shopify is easy and there's a lot of good suppliers!

this app is amazing!!! I have found products with great shipping times.... thank you.... Lee C. San Antonio Tx.

This app has helped out A lot and the service is very help I have yet to have a hard time to where I have not been able to find a product to fit my needs

Update: The customer service is amazing! I use this app 100% for all of my drop shipping. The support is there when ever that you need it. They work with you no matter what the issue is. I used the online chat a lot when I was first starting out. Every work well! The down fall: You have to pay close attention to the photos and the variants because some products will show three different colors however in the variants it will just be listed as A so you don't know what color you will get. Also the product descriptions are not very detailed. Some items lack information such as size, color and shapes. Also with the prices that they offer it is very hard to make a well size profit. Some times you can find items on other sites for half of the cost of what "our" price is. Overview: I love this app. Mostly because of the customer service and the support that you receive. However there is TONS of room for improvement. Hope this information can help some of you!

3rd class service! supplier take 10-15 days for just to ship.! and spocket team still try to convince us. and Yes MOREOVER SUPPLIER SENT ITEM VIA ECONOMY CHINA MAIL SERVICE NOT EVEN E-PACKET..... COMPLETELY BAD EXPERIENCE WITH THIS LOW-QUALITY APP.!!! DOOOOO NOT EVER USE THIS APP.

It's too expensive, but I like that these items are not from China as you can select locally. This helps local businesses and trust in your community.

i am totally new at this and this is the one that I understood the best a huge thank you!!

i used this app to help start my store and the selection is amazing and i cant wait to start making sales. this is the best app for sure

Very useful app. This app will help you with everything you need and answer all of your questions if you have any.

I though it will give me value products but it's not true, it's good if you want to import t-shirts , hats or sunglasses but it does not worth paying a subscription if you want to import something else

I enjoyed this app a lot it helped me get an idea on starting my website selling clothes in lingerie

4.29 update: I take back a lot of what I wrote and change from 1 star to 4 Spocket is absolutely not a scam. Yes, many things went wrong, and they have lots of improvements to work on, but they definitely care, they do listen and they want your business to grow. 4.27 update: I received a call from an account manager. The lady I spoke to seems very nice and understanding. For now, it seems like they are working to fix this. Although, I will make sure to keep updating this review. ===================== Dear good people, I don't like writing bad reviews. I had to come to write this after chasing their robotic customer support for days who simply don't care about you, your business, or your customers. So why should I care about them? Those people are heartless. Hundreds of orders from 3 weeks ago: NO UPDATES! NO TRACKING NUMBERS! NOTHING! Their customer support said those orders were sent out for delivery then blamed everyone but themselves. First, it was USPS, then covid-19, then "syncing issues", then Shopify. They don't know how to own their mistakes and offer a solution! In the meantime, I'm fact-checking everything they told. BEFORE YOU SIGN UP CONSIDER THIS: They won't let you talk directly to the suppliers (red light number one) You can't cancel orders after being placed even if they have two more weeks before they ship. (red light number two, the item most likely being shipped from China) There's no way for you to track how much you spent. Impossible to know if there were duplicated charges! They don't send you an invoice! (red light number 3) They won't refund anything if you sign up for their annual plan and decide to cancel. When a company doesn't offer a partial refund in such cases it means they don't believe their product themselves. (red light number 4) Instead of responding with an answer, I get this email from this kid who joined the company two weeks ago and has no idea how to solve the issues. That guy sent me a link to USPS which contradicts everything in his explanation to the problem. Again, blaming everyone but themselves. Then he offers me "two free months", so insulting!! Why would I care about that now?! I need my clients to get their packages! (red light number 5 - don't let newbies handle complicated and serious matters) Meanwhile, I have so many angry customers waiting for an answer, and I don't know what to tell them! People are asking if their order was shipped and if not they'd like to cancel. Makes sense! It hurts me to feel that I tricked so many people without knowing just because I trusted a system that made it seems like it can be trusted. Their supplier would tell you they ship "from the United States" Yes, right. Maybe after their local guy here receive the packages and resend them. I'm shocked by myself and how they drag me to that kind of level of flooding their email and chat messages! HOWEVER, I simply will not rest until all my customers get their packages on time or a refund!!! I will fight so strong for people who trusted me and put their payment information on my website! I respect my clients and appreciate their business while Spocket is spitting on mine. A company that claims to be the best for dropshippers must know how to communicate with the suppliers they work with and provide us fast answers when there are problems. It doesn't make sense that I've been chasing them for so long to get updates / tracking numbers.

Spocket meets the needs for my emerging business. I'm happy I found the app and highly recommend it to others who are seeking to start and/or scale their business.

I love using this app for my store! The team is always so helpful and are quick to respond and get you the help that you need. Importing products is so easy and the notifications that products are no longer available help keep my company running smoothly. Processing orders is simple and can usually be done in just a few clicks. I would highly recommend.