Reviews for Spocket: USA & EU Dropshipping

I expected nothing less than what spocket offers, and it delivered my needs. Easy and simple enough to use without difficulty; and saves a lot of time.

Awesome program, love it. It's great, you can go to ali express and add an item to your spocket super easy! Then you can edit it and send it through to your shopify all ready to go.

Great App, Its something you should definitely use, check out our store https://homegardeninternational.com/ great store, check out this guy on fiverr for your store design he's an expert https://www.fiverr.com/george_vedder

WORST COSTUMER SERVICE OF ALL DROPSHIPPING APPS! Would not recommend using Spocket! The costumer serivce, is just not on point!! I was trying the app - and did make an cancellation, as i was to get back to spocket in a few months, when the website was ready to go. BUT they charged me 99 USD anyways!? What!? And now the refuse to refund. You cant trust this company!! They will not help you when you need it!! Don't install Spocket........

Great and Super Helpful Customer Service Reps! It took maybe an hour but, my customer service rep figured out my issue with facebook Ads and helped me get it fixed! So happy i finally have it up and running!

Prinz is a TOTAL ROCKSTAR who saved my evening! it was a late night, I was tired and I was struggling with importing my products from Aliexpress. Each time I imported a product, I would get an error telling me my product list was empty. After many frustrating attempts, I contact the CS department and Prinz patiently helped me figure things out! It turns out (not surprisingly haha)t the error was MY FAULT. I was accessing the extension from the wrong email! I really appreciate the patience Prinz showed. Once we got that sorted out everything else worked like a dream! Love Spocket, love their tech and support team, and will definitely be upgrading my package. :-)

Good Products! But... Images Have to be in higher resolution! Thank you very Much! Good communication With Staff. Vash was wonderful and caring AJ was really helpful and kind

best drop shipping website I ever used, very pleased with the experience. i will continue to use for any of my product needs!!!!!

Jam really helped me with customer service! In all, the only issue I had was configuring shipping rates in Shopify.

Launched our Shopify store about 1 month ago and added Spocket to import items from Aliexpress to our Shopify store using the AliScraper add-on. We have had nothing but issues from the first order: 1. Unit cost imported by Spocket does not match the supplier cost from Aliexpress resulting in me being charged more than the customer paid for several items. Customer service has not resolved this issue even though there has been a tech support ticket open for over 2 weeks. When I asked for a refund of the difference Spocket paid to the supplier versus what Spocket charged me this is the exact quoted response from Manny in customer service "Clearly there is a problem from the very beginning, and it was reported and our tech team has been trying to fix it. but it doesn't mean price adjustments will be automatically be shouldered by Spocket. The products that have price mismatches never should have been uploaded to your store for purchase to begin with." MY CUSTOMERS HAD ALREADY PLACED ORDERS BEFORE THE DISCREPANCY WAS FOUND! Am I supposed to close my store and still pay for your unusable service while you fix your tech issues? 2. The supplier's return policy does not import to Spocket from Aliexpress. If you try to perform a return for your customer in accordance with the Aliexpress supplier return policy Spocket will tell you the item is not returnable. This is completely unacceptable. We have spent dozens of hours finding suppliers who have a return policy that allows our customers at least 7 days to return an item only for Spocket to deny the return. Because Spocket is the "buyer" there is no record of your store making a purchase from the supplier! 3. Product variants, prices, details, sizes, colors, photos, etc. do not import correctly. You will have to manually update EVERY product pushed to your store. Be sure to account for shipping costs as those are not imported correctly either. 4. The suppliers and inventory on Spocket are terrible. These are the same items found on Aliexpress with a huge markup making it impossible to sell at a competitive amount. I have not found 1 item to import to my store from the Spocket suppliers. This is our experience with about a month's usage of the app. It has literally been one issue after another! We are currently looking for an alternative and can not wait to migrate to a new platform as soon as possible.

One thing I love about Spocket - great customer service. Abigail was awesome to work with resolving my issue.

Prinz was great. There was a bit of a delay, but once we connected, we got right to business. My star rating is because we had to do some troubleshooting, and I needed to clarify at each step what needed to be done in what sequnce. We reimported an item via AliScraper and got it properly listed and priced. So, we're ready to go!

This app is fantastic for loading items into your store! Easy to search and navigate. Easy to see shipping time, cost, and reviews all at once.

This app has really helped me start my company with ease and little confusion! The customer service chat box was very helpful and led me in the right direction when needed.

Simply one of the best. Although when you are importing products you have to make sure that the name of the variants should correspond to the product itself- such as colors. Experienced an amazing customer with Vash.

Very easy to use and absolutely AMAZING customer support. Russel helped answer all of my questions quickly and thoroughly with great detail so that I understood everything clearly. I am very pleased and happy with my choice to use Spocket for my new dropshipping store on Shopify. Highly recommended! :)

Love it. I had some questions and used the support center and AJ was very kind and helpful. Love it. I had some questions and used the support center and AJ was very kind and helpful.

I've only just started using the app but it's been very easy and the online chat is a great tool. I would definitely recommend.

New to the dropshipping space, and AJ at Spocket was extremely helpful! Answering all my novice questions and providing top tier custom service!

Great apps to use for fast shipping. I like the process, it's easy to follow, easy to implement. the pro version is the best.

I have been using this app for almost a year and recently had some issues with the Ali Scraper; it was very frustrating, but Prinz and the support team made a difficult situation much more manageable. They kept me updated every step of the way. When their technical team reached a solution, they notified me right away. I am pleased everything is back to normal because placing orders through Spocket is a snap. Thank you, support team; thank you, Prinz, for all your fantastic help.

I love how easy it is to import products to my website. I also love the variety of products they offer.

Me gusto la aplicación, fácil de usar e importa los productos con la información necesaria y ofrece el inventario. Gracias

I do rate this app and I rate it so far 5*****. I do like talking to my partners in my industry and I feel supported here. I suggest this is where you sign up to find a huge array of products to go with their service offered. Thanks Spocket

I honestly don't know how this app has so many positive reviews. If you care about your customers and the reputation of your company, DO NOT DO BUSINESS WITH SPOCKET! They'll happily take your money every month but the few times you get an order through them, there is always an issue. From the items being faulty or defective, items always out of stock or randomly disabled from your shop, the shipping times taking too long, Items being priced way too high, random fees, to the supplier completely dipping out on you without any warning making you and your company look stupid. Just Terrible all around. I have wasted too much money here. You have been warned.