Reviews for Smile: Loyalty & Rewards

So far it is working quite well. My customers are getting the rewards for the purchases they make. Smile app Screen is very intuitive and easy to work with.

Easy to Install and Use. Just started using the app so I will review it again after I have had more time to see it function.

Its incredibly slow loading. Make sure when you start you set the points up the way you want them. The settings it comes with will immediately start giving points out to your customers. It was giving out its own version of high points so that when I set up the system I wanted all the customers had all these points and were getting rewards. Cost me money and then had to go manually lower the points for each one. So set it up the way you want it from day one I moved mine to $1 is 1 point - they had it something like $1 is 5 points. Also when you go to use the reward - do not close the window before copying the rewards code! As you will not be able to access the code again.

Incredible!! This app is so easy to use especially their free plan! Customer service is great. They respond so quickly. Highly recommend :)

awesome app, very good and cost effective. just wish it had an option for the rewards redemption to be accessed via a standard webpage instead of an app or floating button

Great app! very easy and quick to setup with Shopify, and great customer service too! I'd recommend this if you'd like to set up an efficient loyalty program.

Tech supporter Nicole was amazing and thorough. I have no doubt if I have a problem on my side, they will walk me through what to do. !!!!

The customer support team is great! They've been very prompt & supportive throughout the onboarding process. The set-up process is simple & intuitive. Hoping to make the best out the app !

5 more stars added ***** listen! Nicole, Nicole, Nicole pleasant and informative and very professional at giving opinions and options she even go above and beyond to ensure i understand what's needing to be done, Smile let me tell you you have a great agent and also i love your reward program, I tried a few but they aren't so fluent and smooth like u guys. HIGHLY RECOMMEND!!!!

Levels

2022-07-28

United States

The smile app isn't the most robust, but it's great for the price point. The biggest hang-ups are the lack of customization, but their customer service is quick, helpful, and insightful. Josh has been fantastic at helping when needed.

Nicole was very patient with all my questions, she explain clear for me. English is not my first language. All my doubts were clear out. Super great service

Comecei a usar hoje o plano gratuito. Testei e gostei. Simples de usar e com funcionalidades muito tops.

Golf Training Aids

2022-07-27

United States

Very simple to use the app and with great support to get us off the ground when we had some unexpected issues.

I just want to say the agent named Joshua was awesomesauce to work with! He immediately got me what I needed! and was a joy to work with!

Joshua provided prompt, professional and clear guidance on updating a long-time customer's rewards account.

Works great, customers like it. It was easy to install and easy to use. You can't lose with this app, I'm very happy with it.

I had an amazing experience with Nicole! Her personality was very pleasant and she took the time to review my site/program. She gave me great feedback on the rewards I had set up. She also answered all my questions which removed some anxiety I was having. She was the absolute best!

The Smile.io team was super patient and willing to help every step of the way. Great customer service!

Good costumer service. I find it easy to manage interface. Good options for online store. I recommend it

I am using this app to incentive my customers to make a purchase. I really love how it is performing so far!

Joshua was responsive and very helpful. He put a little video together after visiting my site to help me help my customers learn how to use their reward points. Thank you.

A great out-of-the-box loyalty solution that we could setup in a matter of minutes. Appreciated the instant support and personalised Loom's to save setup time.

We have just launched this app in one of our stores and Smile.io have been a great help during the setup.

Roomblush

2022-07-25

Belgium

The customer service is helpful & fast in response. The app seems quite well structured and easy to use

I love using the Smile.io app! It's such a great way to give back to loyal customers. With lots of advantages and a clear design, this is my favorite app to spoil my customers with awesome rewards.