Reviews for Smile: Loyalty & Rewards

I just signed up for this app. I received more than 10 new customers to sign up within the first day, Lisa was very helpful when I had questions.

I had an issue with the invoicing and Lynn provided me a fast and accurate solution. Great customer service!

Cupidrop

2024-08-08

United States

We've been using the app for a while, and as shopify updates this and that, we've run into some issues. The technical support team—Brandon, Lynn, and Angie—helped me understand and fix the issues. I was impressed! The app is awesome—very straightforward and easy to use. Thank you!

shout out to Andreandana, i have experienced errors and they have responded immediately to make sure the error is solved . Thank you!

Very smooth experience with Smile throughout. Jade has been especially helpful and really quick to offer advice, coming up with great suggestions.

There is a free option which was a great place for us to start. Once we got a hang of it, it was super easy to use & works great for a small e-commerce

quick response and very helpful!

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

I had an issue and they were quick to respond to my chat and fix it!

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

I appreciate you helping me, thank you!

great, easy to follow instructions for set up

Love this app and the customer service is wonderful! Andreandana is very helpful and informative. Highly recommend :)

Too soon to tell if this app would work for our business given we just installed it a few days ago. Out the box during the set up process we experienced some confusion with the theme. Some of the paid features seem to have been available for the free version, but then went away after setting it all up. So that created a bit of confusion and frustration given there's no specific mention in the help pages about it. Customer service was stellar in helping us navigate this. We may change our review later on but for now this is where we stand.

Your Skincare Source

2024-08-04

United States

Super helpful app to work with, and customer service is A+++ It's really helped our Loyalty customers, and we can't imagine not having it going forward!

Got way to expensive

Really good and helpful customer service.

Really helpful customer serivce!

Quick, professional, helpful and excellent service! I can highly recommend Lynn P from Customer service. I will definitely recommend Smile Loyalty and Rewards to other website owners. Thanks

it seems like a good app but I just lose a lot of time and Couldn't make it work. it is not showing in my website and I couldn't understand how clients will see their point or redeem them. I also try to reach through the chat but nobody answered. I was willing to pay after all that trouble with the free version.

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

We received a professional supported through Hannah. Nothing to complain.

I had some concerns regarding my plan order maximum being reached, and Andreandana was so helpful to assist me. She listened to my concerns and came up with a solution. Thank you very much!! (I still think there should be another tier between the $49.99/mo and $200/mo option)

The app is great - there is a lot to offer even with the free plan. Customer service is outstanding as well and very quick to respond.

Very good customer service :)