Reviews for Smile: Loyalty & Rewards

This app is easy to implement and customize with a variety of rewards for customers. The support team is quick to respond to questions with several solutions for our program. Thank you for taking the time to leave a review! Always happy to help. - Shelby and the Smile Team ✨

This app is easy to set up since there is no coding needed, but customer service is very fast to respond if you have a question. Thank you so much for taking the time to leave this review! We really appreciate it 💖

Thanks for taking the time to rate us 5 stars! Smile Team✨

We really appreciate your review - thanks!

Great customer support. The app is working great! Thank you for your review - we really appreciate you taking the time to leave it!

Very helpful, thank you! Would be great to have the option of 1 point = 1 dollar, but the app won't let you accrue points less than 1. For example, you can't set it to give 0.5 points for every dollar spent.

Thanks for taking the time to rate us 5 stars! Smile Team✨

I would love to thank Angie, Shelby and Karen for all of their hard work in assisting me with an issue regarding smile rewards redemption. It is so refreshing to see the teamwork between associates to keep the ball rolling toward an efficient and timely solution. I have never been let down when asking questions- they always have an answer. Congratulations on such a stellar team. Sincerely, Meredith Pure Placid Store Manager Thanks for leaving a review! Don't hesitate to reach out if you have any questions. Smile Team ✨

Great customer service. Shelby was very knowledgeable and kinds. The app is easy to navigate. Wish I could change the name of the loyalty program and look of it without upgrading though. Thanks for leaving us a 5-star review! Don't hesitate to reach out if you have any questions. Smile Team ✨

We’ve been using Smile for our rewards program for over a year now, and I couldn’t be happier with the service. The customer support is exceptional—they consistently resolve any issues and respond to my inquiries quickly. A special shout-out to Erin, who went above and beyond in helping me with a recent discount issue. Her responsiveness and helpfulness truly made a difference. Highly recommend it! Thank you so much for taking the time to leave this review 💖

Great platform that has given our customers a great buying experience and encourages repeat orders. The Support was very quick at assisting me with a query. Would recommend :) Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

The most comprehensive rewards app out there. Very easy to set up and blends seamlessly with any theme. Support is superb! Special thanks to Ezra, Maggie, Andreandana and Jade. The whole team is very responsive, provides first touch-point resolution and checks in if everything has been resolved. Highly recommended! So glad to hear that you were able to resolve your issues quickly with the help of our support team! Thank you for this kind review :)

I had a fantastic experience with Karen in customer service! She was incredibly helpful, patient, and went above and beyond to resolve my issue quickly. Her friendly attitude and professionalism made the process so much easier. Thank you, Karen Thanks for leaving us a 5-star review! 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! - Smile Team ✨

Karen from Smile made such a big impact on how we ran our business specially with her insight. She is 100% a caring and proffesional person to work with. She understands how business is ran and I 10000% recommend the smile app. Thank you for taking the time to leave this review =)))

In the grind as a business owner, quick and simple solutions are vital! Hannah was very helpful and provided clarity by answering my question. This really gave me more confidence in using smile to better serve my customers to keep growing my business! Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

While trying to set up our loyalty program, I had a few questions about how to make it work on our checkout page. Ezra was very friendly and helpful in making it work. I'm looking forward to seeing how our company can grow with the Smile Loyalty program. Thanks again Ezra! Richie Thanks for taking the time to rate us 5 stars! Smile Team✨

Thank you for taking the time to leave this review!

Thank you so much for taking the time to leave this review 💖

Great for adding value from a customer perspective Thanks so much for taking the time to rate us 5 stars! 🤩

Angie was very helpful in resolving the issue. Thank you for taking the time to leave us this 5-star review! We're so glad that we could help ☺️ - Smile Team ✨

We had an excellent experience with customer service. Erin was an absolute pleasure to deal with — she quickly understood our issue and provided a solution in no time. Her professionalism, clarity, and efficiency made the whole process seamless. Thank you, Erin, for your outstanding support! Thanks for leaving us a 5-star review! 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! - Smile Team ✨

Brilliant company, pleasure to work with. Fast and friendly service Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

The support through Chat is prompt and always helpful. Thank you for taking the time to leave us this 5-star review! We're so glad that we could help☺️ - Smile Team ✨

Joanna was so helpful, great app so far! Thank you for taking the time to leave this review!

Initial Experience with Support – Disappointing So Far I just installed the app and reached out for help through the chat box. It’s been over an hour and still no response from the support team. I received an automated message saying someone would reply to my email within 30 minutes, but I’m still waiting with no update. I haven’t had a chance to fully test the app yet, so I will hold off on a final review — but I may consider changing my rating if I receive professional and timely support. However, if this is how the support team handles the very first interaction, it raises serious concerns about the level of support I can expect after activating the app on my store. First impressions matter — and unfortunately, this one has not been great.