Reviews for Smile: Loyalty & Rewards

Ezra was incredibly helpful with helping me with an API key - the team are always very responsive & helpful. Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

We have been using Smile:Loyalty Rewards Program for couple of years in our store. The app is very easy to use and our customers like it very much. Customer service is also top notch as we had an issue with the program and Ezra and Lynn took care of the issue. Ezra especially kept following the issue until it is resolved. Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

Easy installation and excellent customer service from Hannah with onboarding and from Lynn with customer support - very prompt responses, going above and beyond. Have not had the app go live yet to comment on full functionality. We really appreciate your review - thanks!

Very pleasant. Support team has been wonderful in providing me with the assistance I need as I learn how to integrate my platform to theirs We are happy to hear you've had a great experience with Smile and our support team - thanks for sharing!

Nice app and resources but the price is a little bit higher for Brazilian market. Thank you for taking the time to leave this review and for the feedback, we really appreciate it.

Thank you for taking the time to leave this review!

We appreciate this review - thank you!

Great customer service and Good documentation of Klaviyo intergration. So far so good :-) Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

Thank you for taking the time to leave this review!

Jade was super quick and helpfu! Thank you for taking the time to leave this review! We are glad Jade was able to assist you - we think she's great too!

Maritime Madness

2025-03-18

We've been using smile for 5 years, love it Thank you for being loyal to Smile - we appreciate YOU!

So easy to set up and use, and the customer service was fast and friendly. Thank you! ☺️ Thank you for your review! We're so happy that we could help out.

The helpdesk team are really proactive and responsive. Programme is fairly easy to set up and integrate The missing star is because some features are not yet available inc but not limited to - being able to view invoices, being able to edit all assets available, some bugs in the system where uploaded content deletes itself. Dont think the analytics are that straightforward yet or intuitive Overall though I would recommend as the team really want you to succeed and give their support whereever and as much as possible and I do think the few remaining bugs will get ironed out. Do I think this has driven increased loyalty? I am not sure yet as the analytics dont make that easy to monitor BUT I do think the goodwill this creates among customers is worthwhile. NB extra edit: Since leaving this review, the smile team have been tenacious in resolving some of the issues I had - they really do want to make this a 5 star experience for everyone. I am changing my review from 4 stars to 5 stars as they do deserve the extra star for this alone! A couple of things to note though - still cannot view invoices in the billing section and the reports dont show behaviour of those who are not enrolled to get a clear picture. What I noted from using my own analytics was that so far this scheme has not improved loyalty, but it has improved AOV. And I still maintain that the goodwill it provides to our customers is beneficial. For the cost of the programme vs what smile provides I believe this is good value and I am glad I chose smile over their competitors Thank you for your review and feedback. A member of our support team members has reached out via email to address this with you.

Joana was excellent! I had so many questions and she was very kind and patient helping me answer every question and more! Thank you for taking the time to leave this review :)

Thanks so much for taking the time to rate us 5 stars! 🤩

The customer service and chat response is great. Lynn did a great job solving my problem. When the data that I needed wasn't present on the dashboard, she sent me everything I needed in a raw data file - great for analysis! Dashboard could be a bit more descriptive of the data presented.

Brilliant app with excellent support when required Thanks for leaving us a 5-star review! Don't hesitate to reach out if you have any questions. Smile Team ✨

ketolibriyum

2025-03-14

Great customer support! Thank you so much for taking the time to leave this review 💖

Cole was super helpful! They gave clear instructions and screenshots on how to resolve the issue I had. Thank you for taking the time to leave this review! =)

great help and super quick! Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

I’ve been using smile for the past 3 years. It’s a simple way to reward your loyal customers and can be used to drive sales really well. I’ve enjoyed using it to build my email list as well. Recently my store has seen huge growth and has pushed me over the starter package limit. Hanna was super helpful to help me no go over budget and keep the program running. I definitely recommend this app if you are interested in growing a loyal customer base. Thank you for taking the time to leave this thoughtful review - we appreciate it!

Great app, seems to have good free functionality. I am trying it out still, but for now it's easy to use! Thanks so much for taking the time to rate us 5 stars! 🤩

Awesome support team Thanks so much for taking the time to leave this review - we are happy to hear our team were able to support you!

Thank you for taking the time to leave a review!

New to Smile. Just about to launch the program. Had an issue this morning and received a quick and efficient response withing minutes. Pretty impressive. Thanks Carla. Glad we chose Smile. Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. 
 Smile Team ✨