Reviews for Smile: Loyalty & Rewards

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was anything else we could help with. Yours in Loyalty, ✨ The Smile Support Team ✨

Thank you so much to Lynn P. for being so thorough and quick in helping me out as if it were her own work. Great customer service!

Thanks so much for taking the time to leave a review!

Great App and great support, thank you

Thanks for taking the time to leave us a review! 💛

It seems ok, but you have to pay to edit ANYTHING pretty much. Its so disappointing trying to find a good loyalty program to use as a small woman owned business just starting out. I feel like there should be a company who caters to small start ups... we cant afford to pay $$$ to offer the BASICS to our customers... I want to love this app... but I cant just yet. The Free version is VERY VERY basic and you cant customize anything but the background color... :( dont yall remember what it was like to be a small a start up? Couldnt yall offer a slightly better cheaper version for someone like us?

Ik raad deze app wel aan. Ik heb een kleine webshop en het gratis plan past op dit moment precies bij mijn wensen en behoeften. Daarnaast staat de klantenservice je snel te woord zo wel via de mail als via de chat.

Biketart

2024-09-04

United Kingdom

Excellent app, integration with Shopify is easy and thorough. Has a positive effect on sales and retention. Direct integration with the new-style checkout is a boost for conversion. I've only ever had to use support once and Joanna there helped me out with a superb solution quickly and efficiently, thank you.

Sudtana

2024-09-04

Thailand

Thank you!

Bowling World

2024-09-04

United States

5 stars for customer service. I haven't had a chance to experience the app in a live store yet but had a billing issue that was resolved quickly and easily after reaching out to customer support. Can't speak to how the app functions quite yet, although installation and customization has been easy so far.

Easy To Grow Bulbs

2024-09-04

United States

Great to work with, thank you

We are so glad to hear the videos helped! We look forward to watching your program thrive :)

Thanks for taking the time to leave us a review! 💛

Good platform easy to use for us and customers Customer service are very helpful especially Joana!

VMI Sports

2024-09-03

United States

Excellent support and fast response time

ecoslay

2024-09-03

United States

Lynn was very helpful! I had accidentally deleted my discount codes - she was able to provide me a CSV that I can use to recreate them.

Review edited: I was happy with the app but things have changed. I'm very frustrated with it now. I've been using it for far too long, should've offloaded it a long time ago. The paid version is too expensive for small businesses. I wish there were more options but it's only free or $50 and up and with all the apps that you need to have to be able to run a store, it add$ up. My main problem is that they have a weird calendar. They allow you to have full access to the settings until you hit 200 orders ( a month supposedly) but it really doesn't restart on the first day of each month. The customer service reps don't know when your plan will restart. For example it's Sept 2nd and I still can't edit my customer's rewards and I'm far from 200 orders this month. This also happened once near mid month and I still couldn't edit anything because the system hadn't restarted. The customer service agent couldn't tell me when my restart day was. If you're going to offer a free version of the app, it should run from the 1st of the month to the 30th, not just on random unknown dates :/

Lynn has a superb work today. Thanks so much to her and Smile's team.

Amazing customer service! The staff was very knowledgeable and helpful. They immediately answered my questions and concerns when I needed them. The program itself is beneficial in maintaining consumers!

Always have great success with online chat. Today Lisa helped me with a workaround to a problem that I was trying to solve. Thank you Lisa.

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

Super helpful!

Best customer support ..Quick responses and solves issues

I had contacted Smile support months ago, and I was disappointed that the Redeem Points functionality was not available in our checkout. They said they would provide my feedback to the development team. I just received an email out of the blue (from a person, which is even better) that the feature is now functional, and it's already active in our checkout. That is great customer support!

Great app! We have the free version and we are so impressed with everything offered for free! So much customization and the app works flawlessly… I needed customer support and got an email back within minutes and a follow up email when I didn’t respond. Nothing is better than good customer service!