Reviews for Smile: Loyalty & Rewards

Quick and easy to reach customer service.

Great app with very deep features. Easy to set up with simple rewards, but has the sophistication to customize and offer complex rewards for different scenarios. Support is great and super responsive. Highly recommend!

Support réactif et compréhensible qui a su s'adapter aux enjeux de notre boutique en ligne. Je recommande !

Hannah was very helpful!. Smile is very convenient in helping me to manage loyalty for my customers. easy to use and the customer support team is very prompt and knowledgable!

Roastwolf

2024-09-10

United Kingdom

The definition of you get what you pay for. Slightly more than some of the competitors but the product and service is absolutely amazing, with all the best integrations.

Lisa and Jade were super helpful and responsive. We had an issue that we were able to resolve with their help.

Helpful and responsive customer support

Great app with good customer service, very reactive and always trying to find a solution. I would give 5 stars, but we still do miss translations functionalities, right now a lot them are only available in English, and we would love to extend them to other stores with its full potential (using points in checkout, on product page, customer page...)

Flare Audio Ltd

2024-09-09

United Kingdom

Great app, we've been using Smile for a while now and haven't had any issues.

LINE FRIENDS SQUARE

2024-09-09

South Korea

I had a customer who was having trouble redeeming a coupon using points, and I worked with Hannah, the app's support manager, to resolve the issue. She was an amazing manager. She listened to my repeated inquiries and quickly came up with alternatives. Thanks to her, I was able to get it resolved. I would definitely recommend this app to others.

prompt response and exact info I was after thank you

Give Karen a raise! Super efficient and helpful service ♥️

Application gratuite et très intuitive, facile à mettre en place.

I want to express my gratitude for the exceptional support provided by Shelby in helping us resolve a customer's issue with our rewards app. Shelby was quick to respond and offered a clear and helpful solution by suggesting the use of a deep link to our Smile panel. She provided us with the exact link we needed, as well as a guide for additional deep links, which was incredibly valuable. Shelby also took the extra step of checking our Smile account and confirming that everything was set up correctly on our end. Her proactive approach, friendly tone, and thorough response made it easy for us to understand the next steps and effectively assist our customer. We appreciate her attention to detail and the prompt support that helped us resolve the issue quickly. Thank you, Shelby, for going above and beyond!

Another wonderful customer support experience this time with Jade - who not only helped me start Smile with my second website but even went into the back end and recommended reward changes. MORE OF THIS!! It takes a village. Thank you Jade for your support!

very good

I had a question about my plan and Joana was very helpful and explained in detail my answer. I appreciate her quick response and friendliness. Thank you for a great app that my customers love

Great rewards app and 5 star support too.

TAI JEWELRY

2024-09-06

United States

ALWAYS HELPFUL! Receptive of new ideas, and provide excellent advise

Store 974 | ستور ٩٧٤

2024-09-06

Qatar

Great support, Mr Cole provided quick help and retained a satisfied customers

Smile's customer service is fab :) Highly recommend using the chat feature if you're ever unsure of anything!

Their customer service is superb and the app is very good!

not good

Been using Smile for years and just had my first issue which needed attention. Karen F was assigned to case and delivered fast and helpful customer service that remedied my issue in a matter of hours. Very happy with overall outcome and would recommend

Good experience！ Ezra is so professional to solve my problem！