Reviews for Smile: Loyalty & Rewards

Smile has been very good to us. The customer service and support are excellent. Smile take our situation and needs into consideration and work with us to help achieve our goals. A very refreshing and supportive approach in a tech world where we are so often treated as an inconvenience.

Absolutely love this app and i'm very grateful for the kind people always willing to listen to feedback and offer support whenever needed. Awesome value and our customers love the rewards

This app lets you create a great rewards program for your loyal customers. My store sends care packages to deployed military and being able to give commands, parents, spouses, children, etc. who want to support their loved one overseas is just an overall great thing. The only thing is that it, and adding other apps, KILLS your site speed. Keep that in mind when adding apps to Shopify. www.Troopster.org

We use this app to run our loyalty program for the past 3 years and we love it. It's easy to use and integrates with Klaviyo. Our customers seem to love it, too.

Veil Garments

2020-11-23

United States

Best rewards app! Has everything you need to run a seamlessly automated rewards program. The integration with Klaviyo makes our lives so much easier. Highly recommend.

Great for incentivising my existing customers and creating a reason to repurchase for new customers. Easy to install and use. Also I really appreciated the Klaviyo guide to setting up an email flow to introduce new customers to the programme, which I was able to copy and complete in about 20mins. Thank you!

This needs a lot of work. I love what you guys have done to make set up simple from an admin's perspective, but the customer experience is horrible. I want to be able to tell customers about the referral program directly and redirect them to a page to sign up. Right now everything is crammed in that widget, and it's very confusing as to how to get more details about any of the programs. After signing up, there are no directions on what to do as a follow up action. This is also not embedded into shopify at all, the customer has no idea before or after the checkout that they are accruing points or what they are worth. This needs a lot of work! Overall, this had a very low conversion rate, so we're moving to something else.

Super easy setup and user-friendly to get our customers on board and taking various actions. Adding this to an e-commerce store is a no-brainer!

The app has worked fairly well so far (4 weeks in) but I will say the support has been 5 star. Things that weren't so smooth they worked through with us and just right. Just waiting for a few more features to become avail for this to be made perfect. Christian is a super star.

I was looking for a simple but growth oriented rewards app. Smile has tons of executable features that continue to keep our customers coming back time and time again. The service and support has been great!

So far this app is working great. Easy to install and pretty clean and useful. Lots of ways to adapt it to your needs.

Beautiful app, dead easy to use, great features, many customizations, and fast and awesome customer support! Would recommend this to anyone anytime!

Fab app, needed a bit of help in the beginning but the Help desk was always swift and helpful. Highly recommended. Our customers like having the rewards, and particularly like saving up for the higher values, so don't be afraid to have three or four stepped rewards. The only thing that did slow us down was working out the maths behind everything....ie, the value of our product's 'points' vs the value of the rewards 'points' is actually a complicated algorythm, and you want to get it right before you launch. Sweettooth offers a good tutorial on this, but if maths isn't your strong suit, and you start to go cross-eyed, best to talk to someone who really understands the difference between the value of the points earned and the value of the points spent, and how this applies to your business model. This could make or break your program's success. UPDATE: Needed help with positioning the app logo to avoid overlapping with another information box, and once more the Help Desk was super quick and helpful.

Great customer service, a few technical niggles which I wish would be clearer. But they do seem to be doing everything they can to help.

We have just signed up for the Growth plan and have used the Smile Live Chat feature a few times with help when onboarding and asking questions. Brady has been extremely helpful in answering our queries. The main reason this wasn't a 5* is because the app is missing out on some simple features that would benefit us such as a fraud analysis on whether customers are liking and unliking/following and unfollowing to gain additional points. Besides that, it's been very straightforward and we're excited to see what Smile brings us as a business!

This is the best rewards app i have found after trying many different ones. Very customizable, crazy number of ways to reward your best customers and also friend referral options. Works seamlessly with Shopify. I have had zero issues so I have not had any interaction with support.

I had looked at a few loyalty programs before deciding on Smile. Very glad I did. Incredibly easy to set up and launch and if you ever do need help it's fairly quick.

We are preparing to launch this feature with our SBS promos. The customer support that helped us finalize the last few steps to ensure a successful launch was amazing.

We use smile to manage our bottle return program and track points for discounts off of future purchases. It’s a triple win. We reduce our waste and reuse bottles through this program, we increase custom satisfaction and repeat business, and we lower costs. Can’t recommend this app enough!

Ticoroasters

2020-11-18

United States

This is a great addition to any online and physical store! Easy to create a loyalty program and to get it up in your Shopify Store. Exactly what we have been looking for! Also provides great integrations to Klaviyo, Recharge and Gorgias, all the tools we need to offer a professional Rewards program. It help us drive more business and gives our customers a smile every time they receive a reward.

Just started using the app and ran into some difficulties but I was pleasantly surprised how attentive their customer service was! They immediately replied and helped me set it up. Shout out to Jobie for the assist! Excited to grow my business with Smile!

Best app for a VIP program on the market. Wonderful features. Clean design. Can't beat it. Would definitely recommend.

Just getting started with the app, hope it does well for me in growing my loyal customer base. Ill be back to update. It was easy to set up the free program.

Great app, makes work easier!! Really wish i knew about Smile earlier, great relief for all the small and large business owners.

It took a while to set-up, but it's a great app! The support was awesome too. There's so much flexibility... you can make it whatever you want. It does keep our customers coming back- thank you!