Reviews for Smile: Loyalty & Rewards

great program...................,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj

Highly recommend this App - This is a one-stop value driven marketing tool not to be missed... We found it simple to set up and delivers outstanding results, that increased both loyalty and secondary spend! Supporting this App is a fantastic onboarding and support team, who respond extremely quickly. Can't recommend this app and the team highly enough! 5 STARS!

super slow also app and support staff not worth it its just waste of time interface has so many bugs issue

Smile is a great way to reward your customers, we are new to the app but Smiles customer service is excellent and very fast! We send two emails and were replied to within a couple of hours on the same day...rare these days with big companies!!

Fantastic rewards program that integrates seamlessly with Shopify. Their customer service is extraordinary.

Love it! Easy templates, easy to access and very user friendly. I have found this app very helpful for my online store and I am excited to use it within my comapny.

The app works quite seamlessly, but since language can not be translated, the app is rather useless for international businesses. A true shame, since adding a translation option should not be such a difficult task. Adapting shops to local markets is essential in modern e-commerce, and therefore I can not recommend this app.

Great app and outstanding customer service! Very friendly staff who goes out of their way to help their clients. Thanks a lot!

Great app, they can source pretty much anything and are really reliable. Great app. Great app. Great app

This a great app to have in my website. I'm so impressed with its functionality and creates interest to my site's visitors. Highly recommended app.

Great app for using rewards, easy to use and understand and amazing customer service! Recommending to all.

Alima Pure

2020-10-15

United States

I've only used this app for a couple months but I am very pleased with its functionality and everything it offers. Very impressed by the support team, they're always happy to help and find a solution that works for us. I can say that Smile works way better than other loyalty program apps. Very happy with Smile in general!

Great app. Our customers love it. Really helped us improve our customer experience and drive extra revenue.

I have been very impressed by the support and customer service for this app. We plan to use it for our Point of Sale, and are moving our e-com over to shopify as well and will use it there as well to have a unified experience.

I've only used it for a few hours, but I'm pleased with it so far. It was easy to set up, and it's nice that you can choose to keep it very simple with a point system as a start and then, later on, add more features.

I like this app because this app helps me to keep our customers send a reference to their friends. It's simple to set up. I wish this app can design smaller in my screen.

Set up was easy. The app is very user friendly. Now, all we need is to get some customers to join our loyalty program. Fingers crossed.

GYMREAPERS

2020-10-08

United States

We had a kind of a tricky situation about the placement of the Smile icon. The whole team at Smile.io was really responsive and attentive. Brady was particularly helpful and offered a solution that really worked for us. We'd recommend working with Smile.io and using this app for easy customer rewards and referrals.

Amazing. It helped us grow our customer base and customer loyalty. It helps make our customers become our friends.

Update: After weeks of working with Katrina, who's been excellent with her attention to our concern, we've decided to uninstall the app. The bug in the app is a no-no, given the cost of the app which is pretty high, too. I think apps should really test all possible scenarios to avoid bugs and become transparent about what they can and cannot do, especially for apps like this which reward customers. It's a design flaw that should have been captured in the very beginning--we've had this app for years! We don't want to be shortchanging our customers; we've already manually corrected from our end (but we can't continue manually correcting or adjusting our point-system for all future rewards--defeats the purpose of having an app). It's also a lesson for us, too: to test the accuracy of the calculation of such apps, especially because there are more app choices out there and it's a responsibility that shouldn't be taken lightly. ----------------- I think I have given enough time to wait for a decent reply. The issue is affecting a big part of the feature, which is the calculation of the points, and I think other stores should really look into this as well (it is problematic). Currently you're double deducting the VAT that's included in the shipping cost. I've sent a reply to the answer I got more than a week ago; and that was even also after waiting for days on end. It's a big thing that I had to stop the app. I don't know if there's less care that is given to the legacy subscribers just because we're paying less than what it is priced now? I'm in the middle of testing a new app, which offers the same features as you guys have for much less cost. And, I have waited sooo long to really give this an objective review/trial by trying to work with you on a solution but your support is just soo bad that it looks like I will just have to let go of this app that we've had for years. And there we go; another week passes with my chat messages being ignored (and yes, I know you've got a lot of inquiries now but more than a week of no reply whatsoever is just not acceptable.

My TickTalk

2020-10-07

United States

Rachel was incredibly helpful with our setup and answering our questions. We look forward to using the rewards programming.

Absolutely hands down the best rewards app around! So easy to use and customize and easy for customers to sign up. And to top that off the team at Smile, especially Tess, really care about my small business and seeing me succeed. It is not often that you find that. Thank you for giving me something to SMILE about!

I'm happy to be able to try out the Smile Program for free and provide good rewards for my customers.

Just downloaded the app and I'm still getting the swing of it, but the customer service is outstanding. Maggie in particular has been very helpful.

LactiGo

2020-10-01

Canada

Simple and powerful rewards and loyalty program. The support staff is responsive and helpful. Maggie quickly resolved my issue with connecting Smile in our custom theme.