Reviews for SmartrMail Email Marketing SMS

NORTH RIVER OUTDOORS

2023-04-29

United States

Excellent Service. Great After Sales Support. Would highly recommend this tool and the company to other businesses.

This app is definitely a go to for us when sending out marketing emails and sms messages to our customers on virtually anything to do with our business. It's very functional and easy to easy which also makes it enjoyable. We are especially fans of the Smart Segments functionality.

Smartrmail product and customer service is second to none. They can't do enough for you and their response rates are amazing. They are always on the end of the emails or live chat straight away and I couldn't of wished for better service. Jesse is currently helping us make changes in our account and to our emails and it's just amazing the lengths him and the team are going to, couldn't have wished for a better service. THANK YOU!!!

Yasmine a été très à l'écoute de mes questions et m'a donné les réponses. Ces conseils vont beaucoup m'aider. Je commence à utiliser l'application, elle semble simple d'utilisation.

I just downloaded the app today. I am impressed by the customer service. I had questions about how to create a newsletter and Moe set up a zoom call to walk me through the steps. I would definetly recommend this app.

I've been using smartrmail for about 2 years. It's a great app, great customer service, 100% recommend

Moe is awesome! Great service! Awesome app! Highly recommend A+ Fast response!! Great communication! thank you!!

Fast and efficient customer service, much appreciated! Moe really helped me out when I was stuck! :)

The support team was really helpful when I was trying to get everything set up and working on my end. Also, the free version of the app is amazing (and a free app that is great is tough to find these days)!

I have recently signed up and their site is very user friendly, especially for creating email campaigns. It was not intimidating like other companies. The customer service has been excellent as well. I am happy I did my research and chose them to start my journey into ecommerce.

Fast, friendly customer service - and easy-to-manage email templates, pop-ups, and customised flows. Thank you.

Smart mail is very user-friendly and I love how much I can get done from my phone. I appreciate how quickly the app refreshes and how easy it is to understand. I am not technically savvy and this app makes things so much easier for me. I will have it for a while.

Very easy to use, affordable, and amazing customer support! This is the best email app email app on Shopify for a small business like mine.

Simple et efficace, et ils ont toujours répondu présent lorsque j'avais besoin d'aide. Je recommande

Always quick help and easy to understand :) Went above and beyond to help me create a customer segment! Thank you!

Realy helpfull helpdesk with extreme fast replaying. Fully recommend for those are struggling with setupping automated email campaigns

Great customer support!!! Really friendly and quick answers to my questions! I can really recommend this Mailing App! :)

Its a great app for creating quick and easy emails, however it would be much better if there were more email templates for all the holidays around the world. Hence the 4Star rating otherwise its great ! As you have taken on board what I have said I am willing to update your star rating to 5*. Thank you

This is by far the best pop up app I've found out there, and I've tried all of them. The best thing about it is that it sends the new email signup directly to Shopify so you have them in your Customer list without having to add it manually. I also really like that you can then send automated email series without having to think about it. I gave it 4 stars because some of the functionality of the design of the pop up could be expanded like the thank you pop up has to be the same size as the original pop up and you can't format it independently. Also there is a disconnect between how the pop up looks in the editor, and how it looks on your site. You need to edit it while looking at your site to make sure it turns out ok otherwise it will look very weird. Customer service is excellent.

i am new in all this and was pretty much lost, but i got it really good explained, she was patient and helpful and helped me solve my issues.

We love how straight forward and easy to use the SmartrMail app is. They also have great tutorial videos. However, if we need help the customer service team is quick to respond and very helpful.

Very kind and easy to talk to. Emailed quickly and was straight to the point. Also extended my free emails. Great team!

Highly recommended for small businesses. The app is very intuitive, so far it's been easy to use, the email builder is complete and they have good email templates. Also very good customer service.

one of the best customer services out there, they reply fairly quickly and provide all the assistance you need.

Jean-Pierre Weill

2023-02-22

Israel

Yasmine was extremely helpful. Thanks for helping me figure this out! You were patient and persistent in finding a solution.