Reviews for SmartrMail Email Marketing SMS

Yasmine was wonderful with importing our templates and such. Great app

SmartrMail is simple and easy to use and with lots of great features to customize email newsletters and pop-ups.

I am really happy with the customer service from SmartrMail, Yasmine, Nicolas and Moe have always responded to my queries and been really helpful when I have issues. I have used them since I opened my store in 2020 and will continue to use them, the platform is easy to use and create professional looking emails.

An update to my previous rating of 1 star. Ms Yasmine reached out to me and was kind enough to solve problems. Excellent customer service, though still there is room for automation. Recommend to try this software.

Excellent! Very friendly, quick to respond and solved my issue within 2-3 minutes. Very impressed with the support from Smartrmail and a great App too :)

Excellent Customer Service, prompt response all the time, we would definitely recommend them. We have been using them from the last more than 3 years now. They have been adding functionality and trying to stay competitive all the time.

Worst app ever, with the most dumb things everywhere. its too much of a headache. i accidentally pressed a button and I cant even return, my whole design was gone. The website is also laggy

SmartrMail makes sending Emails so easy linking my products automatically. Customers are lead straight to the products.

I recently changed our email marketing platform to SmartrMail and I'm extremely happy I did. Not only is the platform easier to use, but the customer service is unparalleled. During the transition I've been talking to Moe through Zoom meetings and email and he has helped to make the process seamless. Not only did he coordinate our customer list migration to SmartrMail, but he also worked directly with me to ensure all was set up correctly and that I was comfortable with using the platform. As a small business owner, this level of customer service is invaluable. I highly recommend SmartrMail

Works great and I really enjoy all of the available options within the app. I would highly recommend this app.

Moe was really helpful with my questions about email automations! I really appreciate the live support option, and how it's free to use! It's a really great tool to have

We are happy to be using SmartMail to help us increase impressions and help scale our business. Thanks guys!

It works pretty well. The only thing I don't like is that the emails keep going into customers' spam folders currently. Hoping this eventually graduates into the not-spam territory. But Moe was especially helpful in delivering the info I need to fully grasp the situation and how to resolve the aforementioned issue. I truly do appreciate the support even though we're not a paying customer right now. I cannot speak highly enough of the support that's normally afforded to paying customers only in other apps. When we finally get a steady profit going, I plan to go to the business owner to recommend the next tier to pay it forward. Really, thank you.

I love Smartr Mail. I have been with them for over a year now, without any issues. They do frequent updates too with speedier app. Thank you for developing your app for us! 5 star!

J'ai demandé à être appelée suite à un problème. Équipe très réactive. Le problème a été solutionné très rapidement. Merci !

SmartrMail is great to work with and have provided a nice experience for me - highly recommend them! Great app also and thoroughly enjoyed working with them

Set me up for a good start with SmartrMail Email Marketing SMS understanding. Time to complete setup.

Thank you SO MUCH for elevating the look and feel of my email templates for free. You were like angels that came in and took off my plate something I've just kept postponing. (Because like all small business owners, we put a lot of things on the back-burner because we just don't have time!) Again, I appreciate this thoughtful service you now offer.

Muy buena atención y servicio. Nos sirvió mucho la herramienta. Muy facil de usar y buenos reportes.

Yasmine, you are the loving heart of supporting me. Thank you! And I hope SmartrMail creates a button popup...

I've used this software for 3+ years (not sure why it says I've used it for 7 days, that's not accurate at all): Before this I used mailchimp for a few years, Privy, and then the shopify email service and they simply didn't do the things I wanted. First let me say that I HATE writing emails. So I search for a software that makes it easy for me and makes my emails look professional. Smartrmail has amazing features and is very easy to use and writing an email is very fast. I have created my own main template so all I have to do is write something and hit send. One of my favorite features is smart segments where you can create a list that automatically updates when someone buys a certain product or opens a certain email. this allows me to target my emails by interest instead of spamming everyone. So if i'm promoting product A i can exclude anyone who already bought it. My favorite thing about Smartrmail is their support. I've submitted many questions and suggestions over the years and they always respond as well as are always implementing new features. Their support team really wants their customers to be happy and I am mindblown because they reached out to me after reading my review and my struggle with no sales because i was in the middle of a pivot and changing my whole business. I booked a free call and they helped me figure out a new email strategy for my shop. They also showed me features I didn't even know they had!! ORIGINAL REVIEW: Do not hesitate and try this app!!! Here is why I chose Smartrmail: Shopify does not have advanced segmenting or A/B testing. but it's free. Mailchimp does not sync with my orders / customers and is expensive (twice the cost of this app) Privy doesn't have A/B testing for subject lines and does not automatically sync with your customers, tags or orders. They told me I had to manually import many csv files with EACH TAG. And that I had to use their embedded forms in order for new tags to import. Smartrmail does it all, I cannot tell you how happy I am that I found it. Their advanced segmenting is MINDBLOWING. you can email people based on WHICH PRODUCT THEY BOUGHT or DIDN'T BUY!!! They have subject line A/B testing to increase open rates. It syncs automatically with your existing email list, customers and orders, no need to import anything. -It's half the cost of Mailchimp. Even though it's not free like Shopify, I really want the extra features! I already setup a nice welcome email every time someone subscribes to my list. -their abandoned cart email is beautiful and includes a nice discount code (unlike Shopify's bland email which you cannot customize) -I can see how much $ i generated after sending an email -I love the boost feature for newsletters, which resends the email to the recipients who did not open your last email. this is a lot easier than in other apps! I've always hated and dreaded writing emails but this is the first time i can honestly say, i look forward to writing emails to my subscribers! -customer support has been amazing as well as one of my emails had a bug and didn't send out, they fixed it right away. -Although the A/B testing option is only on the higher-end plan which I do not have, I may upgrade to that option in the near future. Overall it's just a really SIMPLE and very advanced email marketing app and after 4 years I am finally happy to say goodbye to Mailchimp!

Great customer service, Moe was great in addressing the questions I had about the APP. The free trial is great and allows to increase the business without the burden of new big expenses.

I love SmartrMail. It's soo easy to use and the customer service is 2nd to none. Moe has been super helpful when I have had questions. He has helped me set up my account and explained my stats which mystified me before.

I've recently started using SmartrMail. So far I've found the app very user friendly. Although I haven't completed set up on it yet - it's a nice feature to turn on automatic abandoned cart follow up emails.

quick response every time i need help from the app team - and a great way to reach customers. thank you!