Reviews for Shopify Marketplace Connect

Best team here

Spent 2 hours on chat to find out why the app dropped my prices on ebay without me making any changes to the settings, consequently I am out of pocket by about 250 euros due to sales taking place at the reduced prices. And they say they cannot see why it happened but it must be beacuse I instructed the app to do it, when I had not even been on the app.

Since Shopify has taken this over, they've destroyed the app and any work you've previously done. I had all of my settings correct and everything was working fine for months without touching it. When Shopify took this over, here's a few things that have happened. - It disconnected from Amazon without notifying me. Meaning that no orders were flowing causing late shipments. I almost lost my Amazon store over this. - All of my settings were changed. So all of my custom titles, descriptions, etc. on Amazon were wiped out and overwritten with what's on Shopify. - My rankings fell out of the sky because of the second bullet point. - The app just stopped working and loading. It's like their API to pull in the information just broke. The developers working on this are destroying people's stores.

Jae and all the support I get from the marketplace connect crew is top-notch. Thanks, folks, for making this so much easier.

It's an excellent app for those looking to begin selling products in various online marketplaces. The application is user-friendly, and the standout feature is the exceptional customer service; they respond promptly and consistently provide effective solutions.

Does not import gift messages from other sales channels. This is a huge oversight in the function of this app. Otherwise, it works well and the customer service is responsive. I'd like to continue using it but the gift messages are important.

They are very very helpful and knows what they are doing.

I have been attempting to use this app for a couple of months now. Everything about it has been great unless you use Etsy. I have emailed the support team dozens of times, just to be told they are aware of the bug and are trying to fix it, or they are passing it on to their support team. The connection to Etsy doesn't import any shipping information. I have no idea what speed a customer chose for shipping or how much they paid until I log into Etsy, and copy/paste that info into Marketplace Connect for our shipping folks. The app randomly resets all of my weights and dims to zero, which means the shipping amount shown to customers on Etsy is often $20-30 more than it should be because Etsy can't calculate it properly. Over 2 months we've lost thousands of dollars in sales because of this glitch. Only our repeat customers will bother to reach out and ask why so that we can explain and refund the shipping overcharge. The rest move on because who in their right mind would pay $30 to ship a $10 skein of yarn? So if you don't use Etsy, you'll love the app. If you rely on Etsy for sales, find another app. This one is a nightmare.

Still learning how to use it but Customer service chat is awesome!

Customer support is always quick to reply. Thank you

Dale was incredible with working with me as I just installed the app and I am still in the early stages of familiarizing myself with the platform.

Dom was absolutely awesome is walking me through what I needed to do. When you have so much to set up on your website and so many apps, sometimes it can feel a bit overwhelming so to have someone who will patiently hold your hand is so important and I really appreciated the great customer service

I had a few issues with my listings and Chloe was super helpful and responsive to get things up and running quickly!

I wouldn't say that Codisto was perfect or a 5-star app, but Marketplace Connect should have never been released in the stage that it is currently in. I have attempted to submit ~5 new products with multiple variants to Amazon through Marketplace and haven't been successful once. There is always an issue and customer support just provides me with the error codes and no real solutions. The app can't find matching SKUs, variants aren't paired together on Amazon, and missing mapping fields cause errors but aren't updatable to name a few.

i was struggling to import my products to amazon, but i messaged the chat and had an amazing lady called lovely help me, and she did everything needed to get my products listed, she went above and beyond and not only instructed me on what i could do, she also did everything for me herself

Excellent support staff. Had a few issues and it was resolved quickly. I highly recommend.

I installed the app and it was daunting at first! I got in touch with them through their live chat and they helped me until i was up and running, thank you!!

Customer service is hands down the best. Always very polite and answer all of your questions and concerns. I have reached out several times for some issues and they have always went above and beyond to make sure everything was running smoothly for us.

Was always buggy and slow (as Codisto) but now its moved to Marketplace Connect the App is just awful and we have uninstalled as its just unusable.

Just started using this app, and I had a question, support responded very quickly and answered all my questions.

Three edits to list a product is too long. It took me all day just to list two products, which did not list correctly after all. After building the listing in Shopify, you are forced to build the listing for Etsy in Marketplace, then when you get to Etsy, you have to rebuild the listing. The variations did not carry over. The app forces you to select the deepest subcategory, rather than the correct one, and there is no changing it in Etsy, as there is no drop-down from which to choose a new category. When you have an error, having to go back and forth between the different windows, i.e. leaving the page, makes it difficult to reconcile errors, i.e. if you do not fill out the form out according to the apps requirements, you cannot pass go. There is no bulk listing that I know of; at least Help had no idea whether there was or not. Out of three Help chats, only one person knew what they were doing.

Awesome support and immediate problem solved. Really well done. The colleague was a great help to me.

Von is so helpful and solved my concerns instantly

Mark was very helpful and explained things very clearly and also provided screenshots.